UST SmartOps CarePilot - AI Agents for Care Management

CarePilot, powered by SmartGenie, is a HIPAA-compliant intelligent care management platform that embeds browser agents, voice agents, and workflow agents directly into the applications care teams use every day. Unlike traditional care management platforms that require separate logins, manual data aggregation, and siloed outreach tools, CarePilot operates within your existing systems - eliminating context-switching and enabling care managers to act on unified intelligence without leaving their workflows.

CarePilot is designed for care managers and registered nurses who coordinate complex care across multiple systems. It addresses the core challenge facing care management teams today: too much time spent on administrative tasks across disconnected platforms, and too little time for direct member engagement and clinical decision-making.

• Browser Agents: Intelligent agents embedded in your browser that assist care managers with documentation, data retrieval, and task completion across web-based care management and clinical systems - no separate application to learn or switch to.
• Voice Agents: AI-powered voice agents that automate proactive member outreach, conduct follow-up calls, and log outcomes directly into your existing care management platform - replacing manual phone-based outreach workflows.
• Workflow Agents: Autonomous agents that orchestrate multi-step care processes, such as generating outreach lists from claims data, triggering engagement activities, and coordinating transitions of care - tasks that traditionally require manual coordination across multiple systems.
• Unified Data Layer: Aggregates and contextualizes data from disparate clinical and administrative systems to provide care managers with a single, actionable view of each member, replacing manual chart reviews and cross-system lookups.

CarePilot is HIPAA compliant and designed to handle protected health information (PHI) in accordance with healthcare regulatory requirements. The platform leverages AWS cloud infrastructure with encryption for data in transit and at rest. Access controls and audit logging ensure that member data is protected throughout the care management workflow.

After a hospital discharge event, CarePilot's workflow agent automatically identifies members requiring follow-up from claims and ADT data. The voice agent initiates outreach calls to assess the member's status, medication adherence, and upcoming appointment needs. Results are logged in the existing care management system, and any identified care gaps are surfaced to the assigned care manager with recommended next steps - reducing manual outreach effort and closing care gaps faster.

• Phase 1 - Discovery and Scoping (Weeks 1-2): UST works with your team to assess your current EHR, care management platform, and claims data environment. Deliverables include an integration architecture document and deployment plan tailored to your system landscape.
• Phase 2 - Pilot Deployment (Weeks 3-6): CarePilot agents are configured and deployed within a defined care management workflow. Your team validates agent behavior, outreach automation, and data integration with real workflows.
• Phase 3 - Production Rollout and Optimization: Full deployment across care management teams with ongoing tuning of workflow agents, voice agent scripts, and browser agent configurations based on operational feedback.

CarePilot connects to existing EHR systems, care management platforms, and claims data sources. Organizations should have access to ADT feeds and claims data to enable workflow agent automation. Browser agents require a supported modern browser. Buyers should designate a dedicated IT liaison and clinical subject matter expert to support integration and validation activities. Contact UST to confirm compatibility with your specific EHR and care management platform versions.

CarePilot supports deployment configurations that leverage AWS cloud infrastructure. To evaluate CarePilot for your organization, request a personalized demo through the UST SmartOps team at https://www.ust.com/en/smartops . The demo showcases how browser, voice, and workflow agents operate within care management workflows relevant to your use case.

Empower your care teams with HIPAA-compliant, AI-driven intelligence that improves member outcomes and operational efficiency while maximizing the value of your existing care management and clinical systems.