GenWizard EventOps

EventOps is Accenture's comprehensive cloud-based event management solution that transforms reactive operations into proactive, AI-driven incident management, with proven customer success.

SaaS Architecture: Built on AWS serverless technology, EventOps offers enterprise-grade scalability, handling unpredictable event volumes without infrastructure overhead. Its serverless architecture enables seamless event processing from diverse sources without dedicated infrastructure requirements.

AI-Powered Automation:

• GenWizard Integration: Proprietary AI platform enabling accurate predictions for event classification
• Smart Correlation: Automated event grouping and deduplication to reduce alert noise
• Anomaly Detection: Statistical analysis identifying unexpected system behaviors and values
• Problem Manager: AI-enabled detection of recurring issues for proactive problem resolution

Enterprise Integration:

• ITSM: ServiceNow, Jira, ATR (Automatic Ticket Resolver) with automated ticket creation
• Monitoring: DataDog, New Relic, Zabbix, MicroFocus, AlertCentre (7.6+)
• Notifications: Twilio (voice/SMS), Microsoft Teams, email with intelligent escalations
• Email Processing: Advanced parsing with AI-powered extraction from POP3 and Microsoft 365

Key Capabilities:

• Event deduplication eliminating duplicate alerts and reducing alert fatigue
• Master ticketing system creating parent-child relationships for related incidents
• Event clearing prediction using machine learning to identify auto-resolving events
• Root cause analysis with automated RCA generation and solution recommendations
• Executive dashboards with real-time analytics and exportable CSV data

Business Value:

• 90%+ automation rates reducing manual intervention and operational overhead
• Immediate event processing enabling real-time incident response
• Multi-AZ AWS deployment ensuring 99.9% uptime and enterprise reliability

EventOps represents the next generation of event management, moving organizations from reactive manual processes to intelligent, automated operations that deliver measurable business value and operational efficiency."