Sold by: D3Clarity - Expert AI & AWS Help
Implement Amazon Connect for your contact center with D3Clarity, an AWS Advanced Tier Consulting Partner. Modernize customer service with inbound voice + chat, CRM integration (Salesforce and more), Amazon Lex chatbots, and KPI-driven optimization. Typical outcomes include reducing Average Handle Time (AHT), improving First Contact Resolution (FCR), raising Customer Satisfaction Score (CSAT), and lowering Cost per Contact (CPC)—without expensive hardware replacements.
Overview
Modernize your Amazon Connect call center—fast, measurable, and well-architected.
D3Clarity implements Amazon Connect in your existing AWS environment to modernize customer service call centers with AI-assisted self-service, CRM-integrated agent workflows, and KPI-led operational tuning. As a recognized AWS Advanced Tier Consulting Partner (including Amazon Connect Delivery), we bring a proven 4-phase delivery methodology—Discovery & Design, Build& Pilot, Enable & Deploy, and Prove Value & Scale—plus optional 24×7 production support for enterprise reliability.
What You Get
- Discovery workshops and success metrics definition: Customer Satisfaction Score (CSAT), Average Handle Time (AHT), First Contact Resolution (FCR), and Cost per Contact (CPC))
- Well-Architected Amazon Connect solution design: routing, queues, agent profiles, security, logging
- Contact flows and Interactive Voice Response (IVR) configuration aligned to business intents
- Amazon Lex chatbot design and deployment for common intents (e.g., status, billing, appointments)
- CRM integration (Salesforce and other CRMs) for screen pops, automated lookups, and activity logging
- Reporting and dashboards for contact center performance and coaching insights
- Go-live readiness, admin/agent training, runbooks, and handoff documentation
- Post-launch tuning sprint to optimize routing, automation, and workforce performance
Why Choose D3Clarity?
- Trusted Partner: D3Clarity is a recognized AWS Advanced Tier Consulting Partner with the Amazon Connect Delivery, Well Architected Partner Program, Migration and Modernization Services Competency specializations.
- Specialized Amazon Connect delivery expertise for customer service call centers (voice + digital)
- One-stop-shop delivery: strategy, architecture, implementation, and optional 24×7 production support
- AWS Partner Funding experts (eligible engagements may qualify for AWS programs that offset services costs)
- Compliance & assurance: SOC 2 Type II posture and experience in regulated environments (HIPAA, PCI, GDPR)
- Proven track record: 1000s of AWS workloads deployed to production with documented delivery methodology and SLAs
AWS Partner Funding Opportunities
D3Clarity helps you maximize your results with AWS Partner Funding programs. If you are eligible, these programs can reduce or eliminate costs:
- Proof-of-Concept (POC): Funding of pilots for small-scale or initial deployments
- Migration Acceleration Program (MAP): Funding for enterprise-scale migrations
- Well-Architected Partner Program Funding: Funding for new AWS infrastructure in existing accounts
Talk to our team for more information about these programs.
Business Benefits & Quick Wins
- Faster time-to-value: launch a production pilot quickly, then scale confidently with a prioritized backlog and roadmap
- Reduced agent rework: streamline workflows with CRM screen pops and automation to improve First Contact Resolution (FCR) and lower Average Handle Time (AHT)
- Operational visibility: implement KPI dashboards and coaching workflows to systematically improve Customer Satisfaction Score (CSAT) and reduce Cost per Contact (CPC)
AWS Services Disclosure:
This implementation may include the use of Amazon Connect, Amazon Lex, AWS Lambda, Amazon Simple Storage Service (S3), Amazon CloudWatch, AWS Identity and Access Management (IAM), and Amazon CloudFront among other AWS products.
Highlights
- Implementation-first, not software. D3Clarity configures Amazon Connect on your existing instance with a proven methodology and clear deliverables—no proprietary platform replacement.
- KPI-led contact center outcomes. We design around measurable improvements like Customer Satisfaction Score (CSAT), Average Handle Time (AHT), First Contact Resolution (FCR), and Cost per Contact (CPC), then run a post-launch tuning sprint to prove value.
- Proven Connect + CRM + AI execution. Our experience includes measurable outcomes from Amazon Connect transformations, including documented improvements in lead conversion rates and agent efficiency from real deployments.
Details
Delivery method
Deployed on AWS
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Support
Vendor support
Ready to optimize Amazon Connect?
Contact Options:
- Voice: +1 512 790-3282 (8 AM - 6 PM CT)
- Email: info@d3clarity.com
- Schedule: Book meeting
Support Options:
D3Clarity offers a full spectrum of support options designed to fit each client's unique needs and operational requirements.
- Full Managed Services: Complete AWS environment management with SLA guarantees, 24×7×365 monitoring, and dedicated teams handling all operational aspects.
- Continuous Improvement: Dedicated teams collaborating with your internal team on joint backlog management, sprint planning, and regular optimization reviews.
- Staff Augmentation: Dedicated or fractional AWS specialists embedded in your organization with flexible engagement models and knowledge transfer.
- Ad-Hoc Production Support: On-demand support for critical issues with flexible retainer models and project-specific implementations.
- AWS Emergency Support: 24×7×365 emergency response for critical AWS outages, production-down situations, rapid incident resolution, and disaster recovery.
Scope Flexibility: Services tailored to this specific Amazon Connect listing or extended across your entire AWS, cloud, and on-premises ecosystem.
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