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    AutoConfirm AI

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    Enhance appointment attendance with AutoConfirm AI—a customizable voice AI calls patients to confirm or reschedule visits, reducing no-shows and administrative workload.

    Overview

    AutoConfirm AI by Mindbowser is a professional service that helps healthcare organizations and insurers automate the pre-authorization confirmation process, reducing manual effort, administrative delays, and compliance risks. The service leverages AWS-native technologies to extract, validate, and confirm authorization details from unstructured medical records and payer documents, ensuring faster turnaround and improved accuracy.

    Using Amazon Comprehend Medical and Amazon Textract, AutoConfirm AI automatically interprets clinical documents, extracts required data fields, and cross-checks them against payer rules and policies. Processed data is securely stored and managed using Amazon S3, while AWS Lambda and Step Functions orchestrate automated workflows for confirmation and notifications. Where advanced custom models are required, Amazon SageMaker is used to train and deploy AI models tailored to specific payer-provider workflows.

    Mindbowser’s team provides end-to-end professional services including assessment, architecture design, model development, workflow automation, deployment, and ongoing optimization. Our solution ensures HIPAA compliance and aligns with the AWS Well-Architected Framework to deliver security, reliability, and operational excellence. Use cases include:

    1. Automating pre-authorization confirmations for insurance claims.
    2. Reducing manual review efforts for payer-provider communication.
    3. Enhancing compliance and audit readiness through secure, traceable workflows.
    4. Improving turnaround time for patient care by reducing delays in approvals.

    By combining healthcare domain expertise with AWS AI/ML services, AutoConfirm AI empowers payers and providers to transform manual, error-prone processes into scalable, secure, and automated workflows.

    Highlights

    • Voice-first appointment confirmation — Automated calls for confirmation or rescheduling reduce no-shows and lift attendance by up to 30%.
    • Seamless FHIR integration & custom workflows — Out-of-the-box + configurable AI that fits into your EHR and patient engagement systems.
    • Operational impact & visibility — Track metrics in real-time with dashboards while freeing staff from time-consuming reminder calls.

    Details

    Delivery method

    Deployed on AWS

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    Pricing

    Custom pricing options

    Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

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    Support

    Vendor support

    We are committed to your success with AutoConfirm AI—our HIPAA-trained support team is here for you throughout onboarding, deployment, and ongoing use.

    Support Channels:

    Email: aws-marketplace-support@mindbowser.com  Website: https://www.mindbowser.com/  Phone: +1 408 786 5974

    Support Coverage:

    1. Timely response to integration and usage questions
    2. Assistance with EHR/FHIR setup and workflow adaptation
    3. Dashboards, optimization, and staffing recommendations
    4. Regular updates and optional best-practice guides