Sarvam Samvaad - Conversational Agent Platform

Sarvam Samvaad is an enterprise-grade Conversational AI Platform designed to support organizations in building, testing, and deploying AI agents specifically for India's multilingual landscape. The platform supports 11 Indian languages, including regional dialects and romanized scripts, ensuring that agents can engage users in their preferred language. Sarvam Samvaad handles a range of conversational tasks. It can manage interruptions, respond quickly (under a second), and understand colloquial language. The system is designed to handle production-level demands, making it suitable for high-volume interactions across various industries. The platform supports multiple deployment channels. For telephony, it manages both inbound and outbound calls with low latency and interruption handling. On WhatsApp, agents handle text, voice notes, and voice calls, accommodating both standard and romanized scripts. For web and mobile (Android/iOS), SDKs are available in JavaScript, React Native, and Flutter. Setting up an AI agent on Sarvam Samvaad can be done in a short time. Users can write conversational instructions, connect knowledge bases, and integrate with external tools and CRM systems. The platform also allows customization of agent voices, language switching, and interruption management to suit different use cases. Sarvam Samvaad supports the deployment of campaigns at scale. Users can integrate telephony providers, CRM systems, and databases to manage inbound and outbound call handling. Event-driven campaigns can be launched, and A/B testing can be conducted to refine strategies. The platform includes analytics tools to track conversation performance. Teams can monitor call logs and conversation data, exporting it to external visualization tools for deeper analysis. This helps in measuring agent performance and improving customer interactions over time. The platform supports conversations in 11 Indian languages, reducing the need for hiring human agents with multiple language skills. It handles colloquial language and interruptions effectively, enables quick deployment with minimal setup time, offers flexibility across multiple communication channels, and provides analytics to measure performance and refine strategies.