Mercurius DFIR Retainer - Incident Response Expert Team

Mercurius DFIR Retainer secures your organization the fastest path to expert incident response in case of breach. Pre-negotiated commercial terms eliminate the hours typically lost negotiating with IR vendors mid-breach. Service includes 8 hours per quarter of proactive readiness work (incident response plan review, tabletop exercises, log retention audit, EDR configuration assessment); 4-hour SLA for emergency response activation; senior DFIR analyst engagement on day one; chain of custody for digital evidence; coordination with legal counsel, cyber insurance carriers, and law enforcement; post-incident root cause analysis and remediation roadmap; and detailed incident report suitable for board, regulator, and customer communications. Mercurius DFIR analysts hold OSCP, OSCE, OSWE, GCIA, GCIH, GCFA certifications with offensive-security backgrounds and proven track record across BFSI, fintech, healthcare, and regulated industries. Service includes integration with Mercurius SOC AI 24/7 for end-to-end incident response from detection through forensics, containment, eradication, recovery, and lessons learned. Mercurius LATAM coverage provides Spanish and Portuguese-speaking analysts. This managed service is delivered for customer workloads running on AWS and is offered in relation to the following AWS services, which the Mercurius DFIR team investigates and uses during incident response: Amazon Detective, AWS CloudTrail, Amazon GuardDuty, AWS Security Hub, Amazon CloudWatch Logs, and Amazon VPC Flow Logs.