Sold by: Capita
Capita's Digital Movers is a proactive service that identifies customers likely to change address and prompts them to update their details before records become outdated. It helps organisations reduce “gone away” cases, lower operational costs and improve digital engagement.
Overview
Capita Digital Movers is designed to prevent customers becoming “lost” by proactively identifying and managing home‑move events. Rather than tracing customers after they have moved, the service uses property‑level movement signals to predict or confirm address changes and trigger early, targeted communications.
The service draws on multiple data sources related to property purchases, rental activity, tenancy changes and movement events to identify both predicted and actual movers. This allows organisations to engage customers at the right time, prompting them to update their details digitally and reducing downstream issues such as failed communications, billing errors or unnecessary recovery activity.
Digital Movers is particularly effective in high‑volume, regulated environments where address accuracy is critical. It supports GDPR‑aligned data handling by monitoring movement at address level and can be delivered as an ongoing managed service or integrated into existing customer engagement and operational workflows.
Highlights
- Proactively identifies customers likely to change address, reducing “gone away” cases before they occur.
- Drives earlier digital engagement, reducing inbound contact and operational cost.
- Designed for regulated environments, monitoring movement at address level and supporting GDPR‑aligned data handling.
Details
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Delivery method
Deployed on AWS
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Support
Vendor support
Capita provides onboarding, configuration and ongoing operational support aligned to the agreed delivery model. Training and change support are included to help teams embed proactive engagement into day‑to‑day operations.
Contact us for more information: marketplace-sales@capita.com