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    AI Search

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    Sold by: Aisera 
    Deployed on AWS
    Unlock Precise, Personalized and Trusted Search Results with AI Search

    Overview

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    Aisera's AI Search revolutionizes workplace information retrieval with relevance ranking and query understanding in natural language. It creates a knowledge graph - understanding people, content, and interactions. The system allows users to perform enterprise-wide AI searches using natural language and generates personalized, accurate results based on user preferences while ensuring the organization's security and privacy are maintained.

    Aisera uses AWS cloud computing and infrastructure to operate our SaaS offerings of AiseraGPT, AI Copilot, AI Voice Bot, AI Search and Aisera Assist

    Together with AWS, Aisera offers enterprise flexible deployment models that include hosted SaaS and private VPC

    Features:

    -Search for Information Across Multiple Data Repositories -Leverage Generative AI Powered Enterprise Search -Get Accurate & Up-to-date Results Every Time -Provide Trusted & Permission Aware Results

    Please email info@aisera.com  to discuss an AWS MP private offer

    Highlights

    • Reduce Support Costs
    • Optimize Agent Performance
    • Enhance Customer Satisfaction

    Details

    Sold by

    Delivery method

    Deployed on AWS

    Features and programs

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    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
    Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator  to estimate your infrastructure costs.

    12-month contract (3)

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    Dimension
    Description
    Cost/12 months
    30 Day Free Trial
    30 day free trial up to 50 users.Priced per user.
    $0.00
    Up to 1000 users
    Priced per user. Up to 1000 users on 1 ticketing/knowledge system
    $1.00
    Up to 10000 users
    Priced per user. Up to 10000 users on 1 ticketing/knowledge system
    $1.00

    Vendor refund policy

    Please contact for refund policy.

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    Vendor terms and conditions

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    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

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    Support

    Vendor support

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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    Customer reviews

    Ratings and reviews

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    128 external reviews
    External reviews are sourced from G2  and are not included in the star rating for this product.
    Biotechnology

    Aisera's Enterprise Product Demonstrates Exceptional Workflow Management

    Reviewed on Apr 07, 2025
    Review provided by G2
    What do you like best about the product?
    We have implemented Aisera's enterprise product for various business use cases. It has consistently provided accurate, business rule-driven responses and has demonstrated the capability to manage complex workflows and business logic. Overall, our experience has been exceptionally positive
    What do you dislike about the product?
    Some of the enterprise app integrations may take time to build and setup. This is understandable considering the complexity.
    What problems is the product solving and how is that benefiting you?
    We have implemented Aisera's enterprise product for various business use cases. It has consistently provided accurate, business rule-driven responses and has demonstrated the capability to manage complex workflows and business logic. This has enabled self-service to end users.
    Lawrence H.

    Aisera is a great tool to aleviate some stress on Service Desk calls

    Reviewed on Mar 12, 2025
    Review provided by G2
    What do you like best about the product?
    Working with their Onboarding team to get the product set up in a manner that works for our unique demands and their post Customer Success team meets regularly with us to ensure everything is good. The configuration of Aisera to integrate with AD and our Service Desk platform was quick and easy.
    What do you dislike about the product?
    Some of the options with in the product itself are a bit limited at the moment. We also need to bolster user adoption rates for the Chatbot.
    What problems is the product solving and how is that benefiting you?
    Aisera helps to alleviate some of the contact with the Service Desk by allowing the chatbot to interact with the user base and either through self-service methods or by creating a detailed ticket to our Service Desk.
    Non-Profit Organization Management

    Development and Deployment of our AI Bot into TEAMS

    Reviewed on Feb 27, 2025
    Review provided by G2
    What do you like best about the product?
    Collaboration and Access to meeting notes
    What do you dislike about the product?
    Require more training sessions after on-boarding
    What problems is the product solving and how is that benefiting you?
    To leverage our support ticktes that may not require a IT technician to resolve there issue. To be able to support our end users off hours
    Medical Devices

    ChatBot adding value

    Reviewed on Feb 25, 2025
    Review provided by G2
    What do you like best about the product?
    Good Professional Services backed by a robust tool helping deflect calls from already busy Service Agents
    What do you dislike about the product?
    The Aisera team have overcome the initial challengesof learning our business.
    What problems is the product solving and how is that benefiting you?
    Aisera has reduced the volume of calls to the Customer helplines, allowing agents to work on more complex items, reducing wait times and enabling some head-count reductions.
    Transportation/Trucking/Railroad

    Aisera review

    Reviewed on Feb 24, 2025
    Review provided by G2
    What do you like best about the product?
    Help our agents to summarize customer needs and provides potential solutions on how to resolve their issues
    What do you dislike about the product?
    Information is not always available, sometimes there are issues connecting to summarize the customer needs.
    What problems is the product solving and how is that benefiting you?
    How to assist a customer and resolve their issue
    View all reviews