Sold by: Aisera
Deployed on AWS
Unlock Precise, Personalized and Trusted Search Results with AI Search
Overview
Aisera's AI Search revolutionizes workplace information retrieval with relevance ranking and query understanding in natural language. It creates a knowledge graph - understanding people, content, and interactions. The system allows users to perform enterprise-wide AI searches using natural language and generates personalized, accurate results based on user preferences while ensuring the organization's security and privacy are maintained.
Aisera uses AWS cloud computing and infrastructure to operate our SaaS offerings of AiseraGPT, AI Copilot, AI Voice Bot, AI Search and Aisera Assist
Together with AWS, Aisera offers enterprise flexible deployment models that include hosted SaaS and private VPC
Features:
-Search for Information Across Multiple Data Repositories -Leverage Generative AI Powered Enterprise Search -Get Accurate & Up-to-date Results Every Time -Provide Trusted & Permission Aware Results
Please email info@aisera.com to discuss an AWS MP private offer
Highlights
- Reduce Support Costs
- Optimize Agent Performance
- Enhance Customer Satisfaction
Details
Features and programs
Trust Center
Access real-time vendor security and compliance information through their Trust Center powered by Drata. Review certifications and security standards before purchase.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
30 Day Free Trial | 30 day free trial up to 50 users.Priced per user. | $0.00 |
Up to 1000 users | Priced per user. Up to 1000 users on 1 ticketing/knowledge system | $1.00 |
Up to 10000 users | Priced per user. Up to 10000 users on 1 ticketing/knowledge system | $1.00 |
Vendor refund policy
Please contact for refund policy.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Biotechnology
Aisera's Enterprise Product Demonstrates Exceptional Workflow Management
Reviewed on Apr 07, 2025
Review provided by G2
What do you like best about the product?
We have implemented Aisera's enterprise product for various business use cases. It has consistently provided accurate, business rule-driven responses and has demonstrated the capability to manage complex workflows and business logic. Overall, our experience has been exceptionally positive
What do you dislike about the product?
Some of the enterprise app integrations may take time to build and setup. This is understandable considering the complexity.
What problems is the product solving and how is that benefiting you?
We have implemented Aisera's enterprise product for various business use cases. It has consistently provided accurate, business rule-driven responses and has demonstrated the capability to manage complex workflows and business logic. This has enabled self-service to end users.
Leave a comment0 comments
Lawrence H.
Aisera is a great tool to aleviate some stress on Service Desk calls
Reviewed on Mar 12, 2025
Review provided by G2
What do you like best about the product?
Working with their Onboarding team to get the product set up in a manner that works for our unique demands and their post Customer Success team meets regularly with us to ensure everything is good. The configuration of Aisera to integrate with AD and our Service Desk platform was quick and easy.
What do you dislike about the product?
Some of the options with in the product itself are a bit limited at the moment. We also need to bolster user adoption rates for the Chatbot.
What problems is the product solving and how is that benefiting you?
Aisera helps to alleviate some of the contact with the Service Desk by allowing the chatbot to interact with the user base and either through self-service methods or by creating a detailed ticket to our Service Desk.
Non-Profit Organization Management
Development and Deployment of our AI Bot into TEAMS
Reviewed on Feb 27, 2025
Review provided by G2
What do you like best about the product?
Collaboration and Access to meeting notes
What do you dislike about the product?
Require more training sessions after on-boarding
What problems is the product solving and how is that benefiting you?
To leverage our support ticktes that may not require a IT technician to resolve there issue. To be able to support our end users off hours
Medical Devices
ChatBot adding value
Reviewed on Feb 25, 2025
Review provided by G2
What do you like best about the product?
Good Professional Services backed by a robust tool helping deflect calls from already busy Service Agents
What do you dislike about the product?
The Aisera team have overcome the initial challengesof learning our business.
What problems is the product solving and how is that benefiting you?
Aisera has reduced the volume of calls to the Customer helplines, allowing agents to work on more complex items, reducing wait times and enabling some head-count reductions.
Transportation/Trucking/Railroad
Aisera review
Reviewed on Feb 24, 2025
Review provided by G2
What do you like best about the product?
Help our agents to summarize customer needs and provides potential solutions on how to resolve their issues
What do you dislike about the product?
Information is not always available, sometimes there are issues connecting to summarize the customer needs.
What problems is the product solving and how is that benefiting you?
How to assist a customer and resolve their issue