Overview

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Aisera's AI Search revolutionizes workplace information retrieval with relevance ranking and query understanding in natural language. It creates a knowledge graph - understanding people, content, and interactions. The system allows users to perform enterprise-wide AI searches using natural language and generates personalized, accurate results based on user preferences while ensuring the organization's security and privacy are maintained.

Aisera uses AWS cloud computing and infrastructure to operate our SaaS offerings of AiseraGPT, AI Copilot, AI Voice Bot, AI Search and Aisera Assist

Together with AWS, Aisera offers enterprise flexible deployment models that include hosted SaaS and private VPC

Features:

-Search for Information Across Multiple Data Repositories -Leverage Generative AI Powered Enterprise Search -Get Accurate & Up-to-date Results Every Time -Provide Trusted & Permission Aware Results

Please email info@aisera.com to discuss an AWS MP private offer

Highlights

Reduce Support Costs
Optimize Agent Performance
Enhance Customer Satisfaction

Details

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Aisera

Features and programs

Financing for AWS Marketplace purchases

AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.

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Pricing

AI Search

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Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.

12-month contract (3)

Info

Dimension	Description	Cost/12 months
30 Day Free Trial	30 day free trial up to 50 users.Priced per user.	$0.00
Up to 1000 users	Priced per user. Up to 1000 users on 1 ticketing/knowledge system	$1.00
Up to 10000 users	Priced per user. Up to 10000 users on 1 ticketing/knowledge system	$1.00

Vendor refund policy

Please contact for refund policy.

Legal

Vendor terms and conditions

Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

Content disclaimer

Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

Usage information

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Delivery details

Software as a Service (SaaS)

SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

Resources

Vendor resources

Book a Demo

AI Search Data Sheet

AI Search Webpage

Support

Vendor support

support@aisera.com

AWS infrastructure support

AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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Customer reviews

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Ratings and reviews

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109 external reviews

External reviews are sourced from G2 and are not included in the star rating for this product.

Eric S.

A Game-changer in AI Solutions

Reviewed on Jul 15, 2024

Review provided by G2

What do you like best about the product?

Ease of Implementation. We just did a release 2 and it was all seemless. Our Aisera technical team was very supportive and knowledgeable in their product that the implementation went very smoothly.

What do you dislike about the product?

Nothing so far. Aisera team has been very supported.

What problems is the product solving and how is that benefiting you?

Lack of 24/7 support. Lack of universal bot requires the service desk to run manual scripts to solve the issues/tickets.

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Pharmaceuticals

Fostering a symbiotic relationship

Reviewed on Mar 21, 2024

Review provided by G2

What do you like best about the product?

Their collaboration efforts to ensure the client is successful

What do you dislike about the product?

Demand needs vs Resources to meet the demand of a very large and global organization that has a lot of demands

What problems is the product solving and how is that benefiting you?

It solved our cultural issue with refusing to self service. We have now been able to reverse the trend which has significat cost savings to the support entity.

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Saad S.

Decent option

Reviewed on Mar 15, 2024

Review provided by G2

What do you like best about the product?

Highly customizable integrations with Servicenow

What do you dislike about the product?

Support ticket wait times. Team has difficulty with reporting since integrating openai

What problems is the product solving and how is that benefiting you?

Aisera can help users answer a plethora of IT and HR related questions

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Retail

Amazing People

Reviewed on Feb 20, 2024

Review provided by G2

What do you like best about the product?

Ease of implemetnion was quick and easy. Aisera team is quick to resolve issues when one arises. Made automation an easy task.

What do you dislike about the product?

A few minor bugs in the AI Bot. However the team was quick to respond to the issues

What problems is the product solving and how is that benefiting you?

Automation on adding AD groups, self service password resets.

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Computer Software

Great conversational AI bot in the market

Reviewed on Jan 31, 2024

Review provided by G2

What do you like best about the product?

Interacts with users and understands the queries very promptly. Seamless and easy to implement this bot on the channels. Aisera bot will reduce human intervention for simple issues using bots knowledge (acquired from historical data and Knowledge articles) and resolves them, this way we can efficiently use support analysts to work on real problems.

What do you dislike about the product?

Lack of documentation/training to individuals

What problems is the product solving and how is that benefiting you?

act as a helpdesk agent and respond to user queries faster

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