Overview

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    Aisera's AI Search revolutionizes workplace information retrieval with relevance ranking and query understanding in natural language. It creates a knowledge graph - understanding people, content, and interactions. The system allows users to perform enterprise-wide AI searches using natural language and generates personalized, accurate results based on user preferences while ensuring the organization's security and privacy are maintained.

    Aisera uses AWS cloud computing and infrastructure to operate our SaaS offerings of AiseraGPT, AI Copilot, AI Voice Bot, AI Search and Aisera Assist

    Together with AWS, Aisera offers enterprise flexible deployment models that include hosted SaaS and private VPC

    Features:

    -Search for Information Across Multiple Data Repositories -Leverage Generative AI Powered Enterprise Search -Get Accurate & Up-to-date Results Every Time -Provide Trusted & Permission Aware Results

    Please email info@aisera.com  to discuss an AWS MP private offer

    Highlights

    • Reduce Support Costs
    • Optimize Agent Performance
    • Enhance Customer Satisfaction

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    Features and programs

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.

    12-month contract (3)

     Info
    Dimension
    Description
    Cost/12 months
    30 Day Free Trial
    30 day free trial up to 50 users.Priced per user.
    $0.00
    Up to 1000 users
    Priced per user. Up to 1000 users on 1 ticketing/knowledge system
    $1.00
    Up to 10000 users
    Priced per user. Up to 10000 users on 1 ticketing/knowledge system
    $1.00

    Vendor refund policy

    Please contact for refund policy.

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Resources

    Support

    Vendor support

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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    Ratings and reviews

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    209 external reviews
    External reviews are sourced from G2  and are not included in the star rating for this product.
    Monika k.

    Aisera - AI driven platform

    Reviewed on Dec 18, 2024
    Review provided by G2
    What do you like best about the product?
    Aisera uses AI to deliver self - service solutions, such as chatbots and virtual agents that can effectively manage a wide range of consumer inquiries. this decreases reliance on human agents and saves operating expenses.
    The platform offers consistent availability which is crucial for e-commerce enterprises who operate globally and have clients in several timezone.
    What do you dislike about the product?
    While the interface is simple, preparing Aisera for peak performance and training its AI models can be time- consuming
    What problems is the product solving and how is that benefiting you?
    Aisera is a strong solution for ecommerce organization aiming to improve customer service and streamline operations. while it takes careful setup and a strong training phase, its benefits in scalability, efficiency and cost saving make it a significant tool for mid sized to large e-commerce enterprises looking for growth and customer happiness.
    Monika k.

    Aisera - AI driven platform

    Reviewed on Dec 18, 2024
    Review provided by G2
    What do you like best about the product?
    Aisera uses AI to deliver self - service solutions, such as chatbots and virtual agents that can effectively manage a wide range of consumer inquiries. this decreases reliance on human agents and saves operating expenses.
    The platform offers consistent availability which is crucial for e-commerce enterprises who operate globally and have clients in several timezone.
    What do you dislike about the product?
    While the interface is simple, preparing Aisera for peak performance and training its AI models can be time- consuming
    What problems is the product solving and how is that benefiting you?
    Aisera is a strong solution for ecommerce organization aiming to improve customer service and streamline operations. while it takes careful setup and a strong training phase, its benefits in scalability, efficiency and cost saving make it a significant tool for mid sized to large e-commerce enterprises looking for growth and customer happiness.
    John Marc O.

    Review about the experience on this

    Reviewed on Dec 17, 2024
    Review provided by G2
    What do you like best about the product?
    It works smoothly with tools like ServiceNow, Salesforce, and Zendesk. It delivers fast, accurate solutions for customers and employees.
    What do you dislike about the product?
    None so far about the dislike. Its 10/10
    What problems is the product solving and how is that benefiting you?
    Managing large volumes of customer or employee queries can overwhelm support teams. / Aisera automates responses, reducing the workload and enabling faster issue resolution.

    Long wait times frustrate users and impact satisfaction. / Aisera’s AI-powered self-service provides instant, accurate answers, improving user experience.
    John Marc O.

    Review about the experience on this

    Reviewed on Dec 17, 2024
    Review provided by G2
    What do you like best about the product?
    It works smoothly with tools like ServiceNow, Salesforce, and Zendesk. It delivers fast, accurate solutions for customers and employees.
    What do you dislike about the product?
    None so far about the dislike. Its 10/10
    What problems is the product solving and how is that benefiting you?
    Managing large volumes of customer or employee queries can overwhelm support teams. / Aisera automates responses, reducing the workload and enabling faster issue resolution.

    Long wait times frustrate users and impact satisfaction. / Aisera’s AI-powered self-service provides instant, accurate answers, improving user experience.
    nisecena N.

    Best AI software i can rely on

    Reviewed on Dec 11, 2024
    Review provided by G2
    What do you like best about the product?
    The fast interface is what i like most about .
    What do you dislike about the product?
    I get slow responses and suggestions sometimes even with the high bandwidth Speed. Overall, better than other ones.
    What problems is the product solving and how is that benefiting you?
    Gives good troubleshooting suggestions to any common system issues which really helps the beginners
    View all reviews