Overview

Product video
TMAC is an Agent/User thin-client application that allows contact center agents to handle customer interactions such as voice, chat, email, audio, video, social media, co-browse, and screen-share in a single user interface. It empowers agents/Users to interact with customers across multiple channels and the ability to complete the interaction efficiently and effectively. TMAC comes with pre-built integration for all leading telephony platforms, CRM, Social Media Channels and other critical contact center applications.
Highlights
- Easy to use GUI, No more screen toggling, Single source of truth, Guided scripts & templates, Faster & quicker resolutions, Lesser training needs, Reduced after call work
- Low effort agent interactions, No need to repeat information, Faster single session resolutions, Personalised experience, Better and accurate answers, Shorter interaction duration, Hyper-personalized service
- Higher Customer Satisfaction, Enhanced Agent Productivity, Reduced training requirements, Lower Agent Turn over, Real-time monitoring and reporting, Higher security and compliance, Reduced 3rd party dependency
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Additional AWS infrastructure costs
Type | Cost |
---|---|
EBS General Purpose SSD (gp3) volumes | $0.08/per GB/month of provisioned storage |
Vendor refund policy
The BYOL AMI utilizes licenses purchased directly from Tetherfi or Tetherfi partners. Please contact your Tetherfi sales team or partner for refund information.
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Legal
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Content disclaimer
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Additional details
Usage instructions
Usage Instructions: https://tetherfi-user-guide.s3.amazonaws.com/Tetherfi+MX+AWS+Marketplace.pdf
Resources
Vendor resources
Support
Vendor support
https://www.tetherfi.com/contact/Tetherfi Support channels Web: https://www.tetherfi.com/contact/ Email: support@tetherfi.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.