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    Tetherfi Multi-Experience Agent Console

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    Sold by: Tetherfi 
    AWS Free Tier
    TMAC (Tetherfi Multi-Experience Agent Console) is a unified agent desktop solution that funnels customer interactions from different touchpoints into to single view. What differentiates TMAC from others is the sheer simplicity & flexibility with which agent desktops can be personalized
    Listing Thumbnail

    Tetherfi Multi-Experience Agent Console

     Info
    Sold by: Tetherfi 

    Overview

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    TMAC is an Agent/User thin-client application that allows contact center agents to handle customer interactions such as voice, chat, email, audio, video, social media, co-browse, and screen-share in a single user interface. It empowers agents/Users to interact with customers across multiple channels and the ability to complete the interaction efficiently and effectively. TMAC comes with pre-built integration for all leading telephony platforms, CRM, Social Media Channels and other critical contact center applications.

    Highlights

    • Easy to use GUI, No more screen toggling, Single source of truth, Guided scripts & templates, Faster & quicker resolutions, Lesser training needs, Reduced after call work
    • Low effort agent interactions, No need to repeat information, Faster single session resolutions, Personalised experience, Better and accurate answers, Shorter interaction duration, Hyper-personalized service
    • Higher Customer Satisfaction, Enhanced Agent Productivity, Reduced training requirements, Lower Agent Turn over, Real-time monitoring and reporting, Higher security and compliance, Reduced 3rd party dependency

    Details

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    Delivery method

    Delivery option
    64-bit (x86) Amazon Machine Image (AMI)

    Latest version

    Operating system
    Win2022 win2022

    Features and programs

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    Tetherfi Multi-Experience Agent Console

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    Pricing and entitlements for this product are managed outside of AWS Marketplace through an external billing relationship between you and the vendor. You activate the product by supplying an existing license purchased outside of AWS Marketplace, while AWS provides the infrastructure required to launch the product. Subscriptions have no end date and may be cancelled any time. However, the cancellation won't affect the status of an active license if it was purchased outside of AWS Marketplace.
    Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator  to estimate your infrastructure costs.

    Additional AWS infrastructure costs

    Type
    Cost
    EBS General Purpose SSD (gp3) volumes
    $0.08/per GB/month of provisioned storage

    Vendor refund policy

    The BYOL AMI utilizes licenses purchased directly from Tetherfi or Tetherfi partners. Please contact your Tetherfi sales team or partner for refund information.

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    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

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    Delivery details

    64-bit (x86) Amazon Machine Image (AMI)

    Amazon Machine Image (AMI)

    An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.

    Additional details

    Resources

    Vendor resources

    Support

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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