Cloud operations managed service
By:
Mozaic Services
An enabler of Digital Service Management (DSM), this is a purpose-built managed support service for clients developing digital services. Based on our proven Blueprint for Cloud Operations, we implement integrated Digital Service Management and on-going support for digital services. Covering acceptance into service, monitoring, alerting, support desk, integrated service management for digital services deployed to public and private cloud.
Overview
A Mozaic Service: FEATURES
- Implements our proven Blueprint for Cloud Operations and Support
- ITIL-compliant Agile Digital Service Management
- Integrates DevOps oriented delivery with traditional Service Management
- Operating Model design for Digital Service Management
- Level 2 and 3 Platform and Application Support for Public and Private Cloud
- Governance framework for responsive digital product development and delivery
- Alignment of development and operations through a DevOps culture
- Transformation planning and ongoing delivery management
- Integrated DevOps Service Transition process and tooling strategy
- DevOps driven Change Management processes BENEFITS
- Aligns operational service management with DevOps-oriented continuous delivery methods
- Streamlines the path-to-live and acceptance into service for digital services
- Integrates with traditional ITSM platforms for managing production IT assets
- Implements end-to-end service models for all Digital products
- Consolidates support and operations for multiple Digital products
- Cloud architecture resource embedded in client team to optimise the service
- Embedded DevOps resource within delivery teams optimising the path-to-live
- Integration of IMS compliance policies into the end-to-end test/deployment process
- Collaborative with regular service management reviews
- Proactive monitoring and alerting with 24/7 response if required
- Focus on delivering business value with confidence and robust platform/support
| Sold by | Mozaic Services |
| Categories | |
| Fulfillment method | Professional Services |
Pricing Information
This service is priced based on the scope of your request. Please contact seller for pricing details.
Support
For full support of this Product please contact our Engagement Director, Simon Odell (simon.odell@mozaic.net)