ATTAIN Travel & Hospitality: Internal Support GenAI Assistant accelerates employees' use of proprietary data, processes and productivity using Generative AI. Embark on a transformative journey in internal support with GenAI for Travel & Hospitality, now showcased on the AWS Marketplace as a proof of concept.
Overview
Overview
- Accelerate employees' use of proprietary data, processes and productivity using Generative AI. Embark on a transformative journey in internal support with GenAI for Travel & Hospitality, now showcased on the AWS Marketplace as a proof of concept. Tailored for the dynamic needs of the travel and hospitality sector, this prototype processes your internal support documentation to present a preliminary, user-friendly support assistant. Bid farewell to the tedious process of sifting through intricate help resources or prolonged call center waits. With this POC, staff members, from the central office to on-site locations, can get a glimpse of obtaining immediate answers to their pressing questions.
- From navigating booking systems to understanding guest services protocols, GenAI offers an initial insight into its capabilities by providing concise solutions and step-by-step guidelines. Seamlessly integrated with AWS, it prioritizes the security and reliability of the preliminary data being utilized.
- This POC goes beyond just technology; it also encapsulates a vision for workforce development. In collaboration with University of Notre Dame, a tailored training program has been curated specifically for the IT employees within the travel and hospitality domain. This initiative aims to empower them with foundational knowledge, facilitating innovation and further development of GenAI's features.
- Note: This proof of concept is a preliminary showcase of the solution's potential. A comprehensive, tailored product would require deeper data refinement and further tuning to perfectly cater to the specific nuances of the travel and hospitality industry. Embark on the future of support with GenAI, where innovation meets firsthand experience and IT empowerment.
Key Technologies + AWS Services
- Amazon Marketing
- Amazon Bedrock GenAI
- Amazon SageMaker
Outcomes
- A GenAI Assistantthat can answer product questions based on consuming 1 to 2 internal data sources and minimal tuning.
- A basic secure website to demonstrate the GenAI Assistant.
- A simple set of APIs which can be integrated into apps, POS systems, and websites The ability to set a GenAI Persona, allowing the GenAI Assistant the ability to use the company’s tone in interactions.
Highlights
- Employees get immediate support to their problems with specific instructions based on company specific processes and procedures.
- Cut down on helpdesk support call durations, backing the helpdesk with your internal knowledge base and GenAI.
- Attain an expandable framework which can be enhanced for even more automated recovery steps and which learns from evolving procedures.
Details
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
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Support
Vendor support
To proceed now to sign up for the Assessment, fill out the secure order form by clicking continue.
Here's What to Expect:
- Submit the AWS Marketplace Order Form by clicking "Continue" above.
- A Trek10 Cloud Engineer will reach out to you within 2 business days to schedule an onboarding call with your AWS Administrator to configure account access.
- Following onboarding, Trek10 engineers will begin our discovery process (Phase 1) that will include interviews with your technical team, reviewing documentation you have provided, and reviewing findings from our scan of your environment. Anticipated timeline for these activities is 8-10 weeks.
- After discovery, Trek10 engineers will assemble our findings into a report and presentation and walk you through the results in a live virtual session (Phase 2).
By clicking Continue and submitting the form above with your AWS Account ID and contact information, this service and the respective rights and obligations of the parties hereto, shall be subject in all respects to and shall be governed by the terms and conditions set forth in Trek10’s Standard Terms and Conditions, which can be accessed at www.trek10.com/terms and which are hereby incorporated by reference and shall have the same force and effect as if fully set forth herein.
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