Sold by: Capita
Capita Data Tracing Services help organisations locate, verify and reconnect with individuals whose contact details are outdated or incomplete. Services include mortality screening, batch and manual tracing, international tracing, and identity verification. The service improves data accuracy, supports regulatory obligations and enables confident operational decision‑making at scale.
Overview
Capita Data Tracing Services are designed to help organisations accurately locate and verify individuals across fragmented and inconsistent data sources. The service supports use cases where records have become outdated, duplicated or incomplete, preventing effective engagement, payment, or regulatory compliance.
Tracing activities combine data matching, enrichment and validation techniques to improve confidence in individual records and provide clear, usable outputs for operational teams. Results are structured to support downstream processes such as customer contact, eligibility checks, collections, and reconciliation activities, reducing manual investigation and rework.
The service is delivered with strong governance and audit controls and is suitable for regulated environments where data protection, transparency and accuracy are critical. It can be delivered as a one‑off exercise or embedded as an ongoing operational capability.
Highlights
- Real-time and predictive home move alerts that notify organisations before a customer changes address and confirm when the move has completed.
- Automated data cleansing, residency screening, and mortality screening, including one-off or ongoing mortality checks via DDRI membership.
- Automated customer communications across SMS, email, digital channels, and white mail, with API-enabled CRM integration.
Details
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Delivery method
Deployed on AWS
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Support
Vendor support
Capita provides onboarding, configuration and ongoing operational support aligned to the agreed delivery model.
Support includes business‑hours assistance, with enhanced support options available.
Contact us for more information: marketplace-sales@capita.com