Sold by: Ghaim
Expert DevOps support with 24/7 managed services for your AWS infrastructure. Continuous monitoring, CI/CD pipeline management, automation, and rapid incident response by certified DevOps engineers.
Overview
Ghaim's DevOps Support & 24/7 Managed Services combine comprehensive infrastructure management with specialized DevOps expertise to keep your AWS environment running optimally around the clock. As an Advanced AWS Partner with DevOps Competency, we provide dedicated support for your CI/CD pipelines, infrastructure-as-code deployments, container orchestration, and automated workflows. Our services include 24/7 monitoring of your AWS resources using Amazon CloudWatch and AWS CloudTrail, proactive performance optimization, CI/CD pipeline maintenance and troubleshooting, infrastructure-as-code updates and version control, automated deployment management, security automation and compliance monitoring, and rapid incident response with guaranteed SLAs. Our certified DevOps engineers manage your AWS CodePipeline, CodeBuild, CodeDeploy workflows, maintain your CloudFormation and Terraform scripts, optimize container deployments on EKS and ECS, and ensure your automation scripts run reliably. We provide comprehensive logging analysis, performance tuning recommendations, cost optimization for DevOps tooling, disaster recovery automation testing, and monthly DevOps health reports. Our team serves as your extended DevOps department, handling on-call rotations, deployment support during business-critical releases, and knowledge transfer to ensure your internal team stays informed. With flexible service tiers and regional support across the Middle East and GCC, we ensure your DevOps infrastructure maintains peak efficiency while your team focuses on innovation.
Highlights
- 24/7 DevOps expert support with guaranteed SLAs and rapid incident response
Details
Sold by
Delivery method
Deployed on AWS
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Introducing multi-product solutions
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
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Support
Vendor support
All Ghaim professional services include comprehensive support throughout the engagement lifecycle. Upon purchasing any service, customers receive:
Initial Response: Dedicated project manager assignment within 24 hours of purchase with initial consultation scheduled within 48 business hours.
During Engagement: Direct access to AWS-certified engineers and solutions architects via email, phone, and video conferencing. Regular status updates and milestone reviews with documented deliverables at each phase.
Communication Channels: Multi-channel support including email (contact@ghaim.io ), phone support during regional business hours (8 AM - 6 PM GST, Sunday-Thursday), and scheduled video conferences for project reviews.
Post-Engagement Support: 30-day complementary post-implementation support included with all services for questions, troubleshooting, and optimization guidance. Extended support agreements available for ongoing managed services.
Regional Coverage: Support teams available across UAE, Saudi Arabia, and Lebanon with native English and Arabic language support.
Escalation Process: Critical issues escalated to senior architects within 2 hours. Emergency hotline available for managed services customers with 24/7/365 coverage.
Documentation: Complete project documentation, runbooks, architecture diagrams, and knowledge transfer sessions included with all professional services.
For managed services packages, customers receive 24/7/365 support with guaranteed SLAs, dedicated Slack/Teams channels, and monthly business reviews.