Sold by: POWERCONNECT.AI
Deployed on AWS
POWERCONNECT.AI is an AI-powered engagement and automation platform purpose-built for the energy and utility sector. It combines chat, voice, search, and agent-assist tools with deep system integrations helping utilities deliver 24/7 intelligent service, improve J.D. Power ratings, and optimize contact center performance.
Overview
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AI Agent Dashboard
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Advanced analytics view
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Customer Portal
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Greenbutton
POWERCONNECT.AI is a complete AI customer experience solution designed for utilities. Our platform transforms customer engagement with domain-trained AI, multi-channel automation, and deep integration into enterprise systems like SAP, Oracle, AMI, and CIS. With POWERCONNECT.AI, utilities can:
- Empower Customers with Self-Service
- Provide 24/7 support for billing, outages, EV, solar, and efficiency programs through intelligent chat and voice assistants.
- Enhance Agent Productivity
- The AI Agent Assistant suggests answers, next-best actions, and resources in real time, reducing handle times and improving accuracy.
- Deliver Smarter Search & Knowledge Management
- The AI Knowledge Center and Search modules surface the right information instantly, tailored to utility-specific use cases.
- Gain Actionable Insights
- Built-in analytics track customer trends, agent performance, and AI learning loops to continuously improve experiences.
- Seamlessly Integrate Pre-built integrations with Oracle, SAP, AMI, Payments and outage systems ensure utilities can deploy AI rapidly without disrupting core operations.
Highlights
- End-to-End AI Platform for Utilities: Beyond chatbots, includes AI messaging, voice, search, self-service, and agent-assist tools.
- Deep Utility System Integrations: Works seamlessly with SAP, Oracle, CIS, AMI, and Payments.
- Proven to Improve Service & Efficiency: Boosts J.D. Power ratings, reduces call volumes, and cuts operating costs with 24/7 AI support.
Details
Sold by
Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/month |
|---|---|---|
Charges Per User | Pricing is based on per user. | $99.00 |
Dimensions summary
This listing uses a single pricing dimension: you pay per user. Your cost scales directly with the number of users you enroll. There are no separate tiers or instance sizes to choose from. Add or remove users, and your charge adjusts to that count. This structure ties spending to how many people use the AI-driven voice and chat automation platform for your contact center.
Top-of-mind questions for buyers
You are charged per user of the platform. This typically means each agent or staff member who accesses the AI tools, such as agent assist, voice AI dashboards, or sentiment monitoring. Confirm exact user counting with the vendor, since the pricing table does not define which roles count.
Your charge tracks the number of users enrolled. Adding agents raises your cost by each new user's rate. Removing users lowers it. There are no tiers or volume breakpoints in this dimension, so the per-user rate applies uniformly across your whole team.
The pricing table lists one per-user charge without breaking out individual products. The seller describes eight products, including Agent Assist, Autonomous Voice AI, and Customer 360. Confirm with the vendor which products your per-user subscription includes, since the marketplace data does not specify this.
www.powerconnect.ai
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Vendor refund policy
Customer shall pay POWERCONNECT.AI the applicable fees for the selected plan and fees are non-refundable.
Legal
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Delivery details
Software as a Service (SaaS)
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Support
Vendor support
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