Sold by: POWERCONNECT.AIÂ
Deployed on AWS
POWERCONNECT.AI is an AI-powered engagement and automation platform purpose-built for the energy and utility sector. It combines chat, voice, search, and agent-assist tools with deep system integrations helping utilities deliver 24/7 intelligent service, improve J.D. Power ratings, and optimize contact center performance.
Overview
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AI Agent Dashboard
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Advanced analytics view
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Customer Portal
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Greenbutton
POWERCONNECT.AI is a complete AI customer experience solution designed for utilities. Our platform transforms customer engagement with domain-trained AI, multi-channel automation, and deep integration into enterprise systems like SAP, Oracle, AMI, and CIS. With POWERCONNECT.AI, utilities can:
- Empower Customers with Self-Service
- Provide 24/7 support for billing, outages, EV, solar, and efficiency programs through intelligent chat and voice assistants.
- Enhance Agent Productivity
- The AI Agent Assistant suggests answers, next-best actions, and resources in real time, reducing handle times and improving accuracy.
- Deliver Smarter Search & Knowledge Management
- The AI Knowledge Center and Search modules surface the right information instantly, tailored to utility-specific use cases.
- Gain Actionable Insights
- Built-in analytics track customer trends, agent performance, and AI learning loops to continuously improve experiences.
- Seamlessly Integrate Pre-built integrations with Oracle, SAP, AMI, Payments and outage systems ensure utilities can deploy AI rapidly without disrupting core operations.
Highlights
- End-to-End AI Platform for Utilities: Beyond chatbots, includes AI messaging, voice, search, self-service, and agent-assist tools.
- Deep Utility System Integrations: Works seamlessly with SAP, Oracle, CIS, AMI, and Payments.
- Proven to Improve Service & Efficiency: Boosts J.D. Power ratings, reduces call volumes, and cuts operating costs with 24/7 AI support.
Details
Sold by
Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Charges Per User | Pricing is based on per user. | $99.00 |
Vendor refund policy
Customer shall pay POWERCONNECT.AI the applicable fees for the selected plan and fees are non-refundable.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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