Contender Elevate Cloud Accelerate - Security Incident and Response

Contender's Cloud Accelerate - Security Incident Response (SIR) product is designed to help organizations effectively manage and respond to security incidents. Here’s a description of what it offers:

ServiceNow Security Incident Response (SIR)

• Incident Detection and Logging:

Centralized Incident Management: Provides a single platform to log and track security incidents from various sources, including automated alerts, user reports, and integration with other security tools. Automated Incident Creation: Automatically creates incidents from security alerts or events, reducing manual intervention and speeding up response times.

• Incident Prioritization and Categorization:

Risk Assessment: Helps in assessing the severity and potential impact of incidents to prioritize responses effectively. Automatic Categorization: Uses predefined rules and machine learning to categorize incidents based on their nature and impact, ensuring appropriate handling.

• Incident Response and Resolution:

Playbooks and Workflows: Provides automated workflows and playbooks to guide response teams through the investigation and resolution process, ensuring consistency and efficiency. Collaboration Tools: Facilitates collaboration among security teams and other stakeholders with integrated communication and documentation tools.

• Automated Remediation and Recovery:

Response Automation: Automates common remediation tasks to accelerate incident resolution and reduce manual effort. Recovery Procedures: Provides tools to support recovery efforts, ensuring systems are restored to a secure state and vulnerabilities are addressed.

• Reporting and Analytics:

Incident Reporting: Offers customizable reporting capabilities to track and analyze incidents, response times, and resolution effectiveness. Dashboard and Metrics: Provides dashboards and metrics for real-time visibility into security incidents and response activities.

• Integration with IT and Security Ecosystem:

Seamless Integration: Integrates with other IT Service Management (ITSM) and security tools, creating a unified approach to incident response and management. Data Enrichment: Leverages information from other systems to enhance incident data and response actions.

• Compliance and Governance:

Audit Trails: Maintains detailed records of incident management activities to support compliance and audit requirements. Policy Enforcement: Helps enforce security policies and standards throughout the incident response process.