Service operations are the lifeblood of enterprises, ensuring smooth and efficient service delivery to customers. However, siloed communication, a lack of real-time customer insights, and a shortage of seasoned professionals often lead to slow responses and unsatisfactory customer experiences.

Automation Anywhere offers a unified AI and Automation platform designed to revolutionize service operations. With AI Agents orchestrating end-to-end processes, you can streamline workflows effortlessly and ensure operations run 24/7, ready for any task at any time.

Service Operations AI Agents are AI-powered assistants with specialized AI skills to transform a range of common service tasks such as technical support, complaint resolution, and product support. For example:

• Customer Email Processing Agent: Organizes and prioritizes emails, reducing 60% of the manual work
• Policy Lookup Agent: Retrieves policy information in seconds, cutting retrieval time by 75%.
• L1 Triage Agent: Sorts issues and routes them to the right agents for faster resolution.

Agentic automation is the next frontier of enterprise operations. Businesses can now download Automation Anywhere’s AI Solution Accelerator Guide to jump-start on this exciting journey. Leveraging Automation Anywhere’s automation expertise and AWS strategic partnership to deploy customized agents in hours and exceed customer expectations.