Select your cookie preferences

We use essential cookies and similar tools that are necessary to provide our site and services. We use performance cookies to collect anonymous statistics, so we can understand how customers use our site and make improvements. Essential cookies cannot be deactivated, but you can choose “Customize” or “Decline” to decline performance cookies.

If you agree, AWS and approved third parties will also use cookies to provide useful site features, remember your preferences, and display relevant content, including relevant advertising. To accept or decline all non-essential cookies, choose “Accept” or “Decline.” To make more detailed choices, choose “Customize.”

    Listing Thumbnail

    Service Operations AI Agents

     Info
    Sold by: Automation Anywhere, Inc. 
    This AI Solution Accelerator enables businesses to effortlessly deploy AI Agents capable of handling common customer service tasks, such as technical support, complaint resolution, product support, and more. With a combination of AI skills and cognitive actioning tasks, these Service Operations Agents empower your company to process customer requests at lightning speed and deliver enhanced solutions, significantly improving overall customer satisfaction.
    Request private offer
    Listing Thumbnail

    Service Operations AI Agents

     Info
    Sold by: Automation Anywhere, Inc. 
    Request private offer

    Overview

    Service operations are the lifeblood of enterprises, ensuring smooth and efficient service delivery to customers. However, siloed communication, a lack of real-time customer insights, and a shortage of seasoned professionals often lead to slow responses and unsatisfactory customer experiences.

    Automation Anywhere offers a unified AI and Automation platform designed to revolutionize service operations. With AI Agents orchestrating end-to-end processes, you can streamline workflows effortlessly and ensure operations run 24/7, ready for any task at any time.

    Service Operations AI Agents are AI-powered assistants with specialized AI skills to transform a range of common service tasks such as technical support, complaint resolution, and product support. For example:

    • Customer Email Processing Agent: Organizes and prioritizes emails, reducing 60% of the manual work
    • Policy Lookup Agent: Retrieves policy information in seconds, cutting retrieval time by 75%.
    • L1 Triage Agent: Sorts issues and routes them to the right agents for faster resolution.

    Agentic automation is the next frontier of enterprise operations. Businesses can now download Automation Anywhere’s AI Solution Accelerator Guide to jump-start on this exciting journey. Leveraging Automation Anywhere’s automation expertise and AWS strategic partnership to deploy customized agents in hours and exceed customer expectations.

    Highlights

    • Reduce Average Resolution Times by providing fast and accurate answers using AWS Bedrock and Automation Anywhere’s Service Operations AI Agents for rapid knowledge retrieval.
    • Increase employee productivity with Automation CoPilot, assisting employees in handling high-complexity cases efficiently.
    • Leverage advanced AI capabilities to ingest complex company knowledge and connect enterprise systems, orchestrating end-to-end processes with AWS Knowledgebases through Service Operations AI Agents.

    Details

    Sold by
    Automation Anywhere, Inc. 
    Categories
    Generative AI 
    Implementation 
    Assessments 
    Delivery method

    Pricing

    Custom pricing options

    Request private offer
    Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

    How can we make this page better?

    We'd like to hear your feedback and ideas on how to improve this page.
    We'd like to hear your feedback and ideas on how to improve this page.

    Legal

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Support

    Vendor support

    Automation Anywhere offers expert services to help you get started with Automation + Generative AI. Getting started services to help customers with adoption of the latest technologies. Getting Started framework includes: Feasibility Assessment, Complexity Assessment, Risk Assessment, Human-in-the-loop design, Guard rails, Automation Co-Pilot bot development and Automation Success Platform, Co-Pilot Enablement. A+ Accelerator Packages include: Getting Started, Use Case Discovery, Design Principles, Secure Bot Development and Enablement.

    Contact us at aws.aaimarketplace@automationanywhere.com  and

    Get support

    Software associated with this service

    Agentic Process Automation System (Now Certified for WorkSpaces)
    By Automation Anywhere, Inc.
    Automation Anywhere transacts solely through Private Offer, so please contact us at aws.aaimarketplace@automationanywhere.com The pricing below is a sample solution only. Automation Anywhere is a leader in Agentic AI-powered process automation that puts AI to work across organizations. The company's platform is powered with specialized AI, generative AI and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains, drive innovation, improve customer service and accelerate business growth. Deployment Options: 1) Software as a service (SaaS) automation application that is centrally hosted and uniformly managed by AAI 2) Self Managed 3) Now certified for AWS WorkSpaces (recommended by vendor) Automation Anywhere supports qualified nonprofits through a special nonprofit discounted package via Private Offer.
    View product