Sold by: Univio
Managed AI and Data Platform Support is an AWS-based operational support service that helps organizations maintain the stability, security, and continuity of AI, generative AI, data, and analytics platforms.
Overview
Product Overview
Managed AI and Data Platform Support is an AWS-based operational support service designed to help organizations maintain the stability, availability, security, and operational continuity of their AI, data, and analytics platforms. Combining active monitoring, incident handling, recurring maintenance, and close cooperation with engineering teams, it delivers a practical support model for fast-evolving, business-critical cloud environments.
This service is specifically tailored for platforms used in data collection, processing, analytics, AI-enabled software delivery, and Generative AI workloads - including environments built around Amazon Bedrock and supporting AWS-native services. It allows businesses to operate complex data ecosystems with confidence, clear visibility, and reduced operational risk.
Scope of Operational Support
Our solution provides structured operational management across a broad range of platform architectures, including:
- Generative AI & LLM Workloads: Operational supervision for AI-enabled systems, model-related workflows, and GenAI environments built on Amazon Bedrock.
- Data Processing & Analytics: Day-to-day operational support for data pipelines, collection, transformation, storage, reporting, and business analytics environments.
- AI-Enabled Engineering Platforms: Maintenance and support for internal developer platforms that enhance software delivery through AI-assisted or agent-based workflows.
- Monitoring & Incident Management: Alert-driven response, incident triage, and continuous tracking of platform availability and operational parameters.
- Hygiene & Recurring Maintenance: Scheduled operational reviews, security hygiene, and maintenance tasks to support long-term platform quality.
Supported AWS Infrastructure
Our team provides operational supervision across a wide spectrum of AWS-native services supporting your data and AI stack, including:
- AI & Machine Learning: Amazon Bedrock.
- Compute & Containers: Amazon EKS, Amazon EC2, and AWS Lambda.
- Database, Search & Analytics: Amazon RDS, Amazon S3, and Amazon OpenSearch Service.
- Operations & Governance: Amazon CloudWatch, AWS Systems Manager, AWS IAM, AWS Backup, and Amazon Route 53.
Key Benefits & Business Outcomes
- Operational Continuity: Improve the resilience and stability of data pipelines, analytics tools, and AI-driven workloads.
- Reduced Risk for Evolving AI: Safely operate cutting-edge Generative AI and ML features with structured monitoring and incident triage.
- Clear Platform Visibility: Gain deep insights into platform health, system parameters, and incident conditions.
- Empowered Internal Teams: Establish a dependable support mechanism that fosters internal capability building and scales as your AI adoption grows.
Highlights
- GenAI & Amazon Bedrock Ready. Practical operational support tailored for evolving Generative AI workloads, Amazon Bedrock deployments, and AI-enabled engineering platforms.
- End-to-End Data & Analytics Care. Active monitoring, incident handling, and recurring maintenance for data processing, collection, storage, and reporting environments.
- Collaborative Support Without Lock-In. Transparent cooperation model with internal IT and data teams that promotes knowledge transfer, capability growth, and system independence.
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Support
Vendor support
At Univio, we ensure your cloud environments remain stable, secure, and fully optimized. Our customers receive dedicated support from a certified team of AWS cloud specialists who assist with infrastructure management, architectural guidance, and incident resolution. To align with your operational needs, we offer flexible support plans, including continuous 24/7/365 monitoring and guaranteed response times. Our engineers are always ready to help you navigate cloud challenges and maintain business continuity.