Sold by: SquadStack.ai
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SquadStack combines human-like AI voice agents with human expertise to automate sales, support, and operations workflows for high-growth consumer brands.
Overview
SquadStack is an AI-native Sales and Customer Experience (CX) platform designed to modernize the contact center. It bridges the gap between fragmented tools and inconsistent human performance by integrating proprietary AI voice agents with a network of skilled human professionals. This hybrid model addresses common challenges such as revenue leakage, lack of personalization, and low connectivity rates.
The platform offers a comprehensive suite of capabilities including a Connectivity Engine for spam-aware dialing, Smart Lead Qualification, and Omnichannel Orchestration across Voice, WhatsApp, SMS, and Email. It leverages high-resolution audio data to power human-like AI agents capable of handling complex conversations, scheduling, and seamless handoffs to human agents when empathy or negotiation is required.
SquadStack serves a wide range of industries including BFSI, E-commerce, Education, and Healthcare. Typical use cases include lead qualification, abandoned cart recovery, loan application processing, renewals, collections, and customer support.
SquadStack is an AI-native Sales and Customer Experience (CX) platform designed to modernize the contact center. It bridges the gap between fragmented tools and inconsistent human performance by integrating proprietary AI voice agents with a network of skilled human professionals. This hybrid model addresses common challenges such as revenue leakage, lack of personalization, and low connectivity rates.
The platform offers a comprehensive suite of capabilities including an AI-driven lead management engine to drive 90% lead connectivity, Omnichannel Orchestration across Voice, WhatsApp, SMS, Email, In-App, Quality monitoring, and an ROI optimization engine.
SquadStack serves a wide range of industries including BFSI, E-commerce, Education, Consumer Electronics, and Healthcare. Typical use cases include lead qualification, abandoned cart recovery, loan application processing, account opening, onboarding, renewals, collections, and customer support.
Built for enterprise scale, SquadStack ensures rigorous compliance and data security with ISO 27001, ISO 27701, and SOC 2 Type II certifications. The solution integrates deeply with major CRMs like Salesforce, HubSpot, Zoho, and LeadSquared, providing real-time analytics and transparent quality auditing to optimize funnel efficiency and drive measurable business outcomes.
Highlights
- Outcome-Driven Voice AI Agents: Designed to deliver measurable business results such as higher conversions, faster resolution, improved connect rates, and reduced cost per interaction.
- Omnichannel Orchestration: Unifies customer journeys across Voice, WhatsApp, SMS, Email, In-App to improve reach and engagement.
- Hybrid Intelligence: Combines realistic AI Voice Agents for scale with skilled human agents for complex sales and support outcomes.
Details
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Pricing
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Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Setup Fee: Standard AI Agent | One-time implementation and setup fee for the Standard AI Agent. | $1,100.00 |
Setup Fee: Sales AI Agent | One-time implementation and setup fee for the Sales AI Agent. | $3,300.00 |
Cold Calling - 50 Channels Pack | Monthly subscription block for 50 Cold Calling channels (Quantity 1 = 50 channels). | $7,920.00 |
Dimension | Description | Cost/unit |
|---|---|---|
Standard AI Agent Usage (per pulse) | Metered usage for the Standard AI Agent, billed per 30-second pulse. | $0.015 |
Sales AI Agent Usage (per pulse) | Metered usage for the Sales AI Agent, billed per 30-second pulse. | $0.02 |
Telephony Opt-In Leads (per pulse) | Metered telephony charges for opt-in leads, billed per 30-second pulse. | $0.006 |
Dimensions summary
This contract combines usage charges, one-time fees, and a subscription block. You pay metered usage for two AI agents, the Standard AI Agent and the Sales AI Agent, billed per 30-second pulse while calls run. Telephony charges for opt-in leads also bill per pulse. Each AI agent carries its own one-time setup fee for implementation. Separately, the Cold Calling channels come as a monthly subscription block, where one quantity unlocks 50 channels. Usage scales with call activity, telephony scales with opt-in lead volume, and channel capacity scales by buying more subscription blocks.
Top-of-mind questions for buyers
A pulse is a 30-second block of live call time. The meter runs only while the AI agent is actively in conversation with a lead. Telephony for opt-in leads bills in the same 30-second pulses. Longer calls consume more pulses; short calls consume fewer.
Each AI agent carries its own one-time setup fee covering implementation. You pay the setup fee once at the start. After that, per-pulse usage charges accrue separately each time the agent runs on live calls. The setup fee does not recur with usage.
One quantity of the Cold Calling - 50 Channels Pack unlocks 50 channels as a monthly subscription. Channels set your concurrent calling capacity. To add more capacity, you buy more packs. Each additional quantity adds another 50 channels to your monthly block.
www.squadstack.ai
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Support
Vendor support
SquadStack provides a Success Manager to align outcomes with business goals. Email us at portal@squadstack.com , or contact us at
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