Intellum

What do you like best about the product?

Almost nothing, outdated platform, hard to use

What do you dislike about the product?

Our experience with Intellum has been deeply disappointing.

The platform feels outdated, incomplete, and far behind where the market is moving, especially in AI, localization, authoring, reporting, and overall user experience. Many important capabilities we needed were either missing, poorly designed, locked behind extra cost, or repeatedly pushed into “feature request” status without meaningful delivery. Across our requirements, a large number of critical asks around reporting, learner dashboards, multilingual workflows, SCORM searchability, AI functionality on SCORM content, modern authoring, versioning, UX improvements, and translation support were still unresolved or not properly supported.

Customer Success and Support were also a major problem. The experience felt highly reactive, not proactive. Instead of ownership and follow-through, we often got vague answers, more tickets to open, more discovery questions, or references to future possibilities without concrete timelines. In several cases, teams were slow to respond, failed to close the loop, or shifted responsibility back to us rather than solving the issue. Even serious operational pain points stayed in discussion mode for far too long.

Their AI capabilities were especially underwhelming. The AI features sounded promising in theory, but in practice they were not useful enough for our workflow. A major issue was that AI agents could not properly crawl or understand SCORM-based e-learning content, which made several of those features ineffective for us. Important multilingual and AI-assisted content capabilities were also still missing or “not planned,” despite being basic expectations in today’s market.

The authoring and editing experience is also weak. The editor feels primitive, formatting is limited, creating visually strong content is harder than it should be, and several modern content creation expectations still require workarounds or additional products. On top of that, some solutions were only available through paid add-ons or separate tools, which made the overall ecosystem feel fragmented and expensive rather than streamlined.

Reporting and analytics were another major frustration. Important learner and manager visibility needs were either unavailable, difficult to configure, or dependent on external BI tooling instead of being solved natively in the platform. For a learning platform, this created a very poor experience both operationally and strategically.

Overall, Intellum felt like a product with too many gaps, too much dependence on external tools, too little urgency from the teams behind it, and not enough real delivery against critical needs. We expected a strategic partner and a modern LMS. What we got was an outdated, incomplete system with weak AI, frustrating support, and too many unresolved limitations.

What problems is the product solving and how is that benefiting you?

It supposed to solve Customer Education but unfortunately we have to use 5 more platforms to make it happen because of the missing features of Intellum

What do you like best about the product?

Ease of integration and implementation, working with the Intellum team, visionary leadership and forward looking roadmap.

What do you dislike about the product?

User friction with findability and lack of personalization.

What problems is the product solving and how is that benefiting you?

Giving us insights into our customer base and an understanding of their pain points. It benefits us to understand how best to serve them the right education, in the right modality and at the right time.

What do you like best about the product?

The ability to tailor content like a website.

What do you dislike about the product?

The inability to use AI to tag content for searchability.

What problems is the product solving and how is that benefiting you?

It is filling a gap to create a culture of learning for sales enablement at my company.

What do you like best about the product?

Intellum is a wonderful LMS for all organizations big or small; it can be as simple or complex as needed to fit your company's needs. My favorite features are granular permissions, letters/letter triggers, and customizable topics. I also appreciate that you pull pretty much any kind of report you need. They are constantly adding new functionality (e.g., AI) and making improvements. The Client Experience portal helps get users up-to-speed with the platform.

What do you dislike about the product?

The biggest downside is the limited number of custom fields. I would also like the ability to filter a user's enrollments (not just Complete/Incomplete). The system can be difficult to fully understand for someone who is new to managing systems (but this does also come with the upside of flexibility.

What problems is the product solving and how is that benefiting you?

As a platform that can deliver and track learning, Intellum is paramount in ensuring our employees have the appropriate training for onboarding, skills, leadership, and compliance.

What do you like best about the product?

The Intellum Platform provides a simple and clean way to organize and present training. For quick implementation of a basic learning platform this fully fits the bill.

The customer support team is very friendly and helpful and very patient with our team as we continue to learn about the platform.

There are a good number of options for types of training that can be supported adn the assessment capabilities are also quite nice and easy to implement.

What do you dislike about the product?

There are some limitations in the platform such as not being able to schedule retirement/sunset of content that have caused us to create manual workarounds to compensate for.

The help articles are also a bit lacking - they are good introductions to basic features but leave a lot of information out for more technical help. For instance, an article on setting up the Credly integration under the gamification menu never identified what happens if the activity/path is made inactive, or if the gamification is turned off - two different actions from the platform that cost us replacement of 12,000 badges.

Changes to how things display or operate in the platform are sometimes rolled out without notice adn sometimes without sufficient explanation so it feels like no notice. We recently found some pages displaying incorrectly and we could not explain why they were not showing correctly. When we contacted the support team we were informed that a change in the platform had been rolled out that was not identified in a the newsletter and our team had to modify some code in the platform to return the view to what was needed.

What problems is the product solving and how is that benefiting you?

This platform provides a location to house and provide training content access across several differents lines in the business.