Sold by: Voxai
Launch Amazon Connect quickly with pre-defined starter packages. Deploy voice, chat, and omnichannel contact centers in weeks with structured implementation, best practices, and guided onboarding.
Overview
Launch Amazon Connect - Fast and Right
Voxai Amazon Connect Starter Packages help organizations deploy and go live quickly with Amazon Connect using proven frameworks, structured implementation, and best practices. Choose the right package and get a production-ready contact center in weeks - not months.
Why It Matters
- Accelerate Amazon Connect deployment
- Reduce implementation risk and complexity
- Start with proven architectures and best practices
- Scale from small teams to enterprise environments
Choose the Right Package
Lite – Fast Start for Small Teams
- Ideal for teams with fewer than 50 agents
- Voice-only contact center
- Go live in ~3 weeks
- Core routing, queues, and reporting
Business – Scalable for Growing Contact Centers
- Ideal for 50–300 agents
- Voice + chat support
- Go live in ~6 weeks
- Includes integrations, callbacks, and reporting
Premier – Enterprise-Ready Omnichannel
- Ideal for 300–500 agents (multi-region)
- Voice, chat, SMS, email, and messaging
- Go live in ~12 weeks
- Advanced integrations, automation, and scalability
What's Included
- Amazon Connect setup and configuration
- Call flow design and routing logic
- Queue and skill configuration
- Phone number and DID setup
- Reporting dashboards and insights
- Business user friendly Amazon Connect Control Center
- Training and go-live support
Key Capabilities
- Inbound call routing and IVR flows
- Queue and skill-based routing
- Voice and omnichannel support (based on package)
- Callback and voicemail capabilities
- CRM/API integrations (Business & Premier)
- Out-of-box dashboards and reporting
Add-Ons
Extend your contact center with optional capabilities:
- Self-Service Agentic AI Assistant: AI-powered virtual assistant for automated customer self-service
- Webchat: Embed real-time chat on your website for seamless customer engagement
Fast, Structured Deployment
- 100% remote implementation
- Pre-defined rollout approach
- Modular and scalable architecture
- Go live in 3–12 weeks depending on package
Support
- Guided onboarding and implementation
- Training and go-live support
- Business hours technical support
- Post-deployment optimization guidance
Contact Voxai to select the right package and get detailed pricing.
Highlights
- Pre-Built Deployment Packages: Three tiered packages (Lite, Business, Premier) covering voice, chat, and omnichannel - go live in 3 to 12 weeks with a structured, low-risk implementation approach.
- Scalable from Startups to Enterprise: Supports teams from under 50 agents to 500+ with routing, queues, reporting, and integrations included.
- Production-Ready from Day One: Proven architectures, call flow design, skill-based routing, dashboards, and training delivered through 100% remote implementation.
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