ROSA Operate is a fully managed Level 2 service for Red Hat OpenShift Service on AWS, delivering 24x7 monitoring, administration, and optimization. Our expert-to-expert model ensures your ROSA clusters and AWS infrastructure are secure, compliant, and cost-optimized, freeing your teams to focus on innovation.
Overview
ROSA Operate is a comprehensive, expert-to-expert Level 2 managed service designed to handle the Day 2 operational complexities of your Red Hat OpenShift Service on AWS (ROSA) environment. After deploying workloads on ROSA, the challenge shifts to continuous management, monitoring, and optimization. ROSA Operate offloads these responsibilities from your IT teams, enabling them to focus on delivering business applications and driving innovation.
Our service provides hands-on administration of both the OpenShift platform (Kubernetes, Operators, CI/CD, Service Mesh) and the underlying AWS infrastructure that powers your ROSA solution. As an AWS Services Partner with deep expertise in OpenShift and AWS ecosystems, we ensure your ROSA environment is managed for performance, resilience, and alignment with your security and compliance requirements.
This offering is built on our standardized ITSM Foundation, ensuring consistent service delivery, defined Service Levels (SLAs), and clear communication for incident, problem, and change management. With ROSA Operate, you gain a trusted partner committed to maximizing your ROSA investment, reducing operational risk, and ensuring the stability your business needs.
Highlights / Key Features
• Proactive 24x7 Monitoring & Alerting – Continuous monitoring of ROSA clusters and AWS infrastructure to detect, remediate, and prevent issues before they impact applications.
• Comprehensive Platform & Infrastructure Administration – Expert hands-on management of OpenShift (control plane, worker nodes, Operators, Pipelines, Service Mesh) as well as the supporting AWS services (EC2, VPC, EFS/S3, IAM, CloudWatch, KMS).
• Regular Health & Optimization Reviews – Weekly and monthly reviews covering cluster performance, application availability, AWS consumption, and security posture to ensure continuous improvement and cost efficiency.
• Patch, Upgrade & Compliance Management – Proactive version upgrades, patching of OpenShift components, and enforcement of compliance policies (FIPS 140-3, HIPAA, PCI, FedRAMP) for secure and stable operations.
• Expert Augmentation & Support – An expert-to-expert support model providing direct access to certified OpenShift and AWS professionals for troubleshooting, architecture guidance, and workload best practices.
• Standardized ITSM-based Delivery – Delivered with our ITSM Foundation for predictable, reliable service, including incident, problem, and change management with defined SLOs and SLAs.
Optional Add-Ons
- Migration Services: Application and workload migration into ROSA clusters.
- Security Hardening: Advanced IAM integration, encryption, and RBAC reviews.
Highlights
- Full Platform Administration – Hands-on management of OpenShift (Kubernetes, Operators, CI/CD, Service Mesh) and AWS components (EC2, VPC, EFS/S3, IAM, CloudWatch).
- ITSM-Based Delivery – Standardized processes with SLAs for incident, problem, and change management.
- Expert Support – Direct access to certified OpenShift and AWS engineers for troubleshooting and guidance.
Details
Categories
Delivery method
Deployed on AWS
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Support
Vendor support
For support information or questions, please email Redhat@pellera.com