D3Clarity Amazon Connect Customer Omnichannel Implementation Services

Launching a modern omnichannel contact center can be challenging without the right design, configuration, and expertise. With D3Clarity’s Amazon Connect Customer Omnichannel Implementation Services, you gain a trusted AWS Advanced Tier Consulting Partner and Amazon Connect Delivery Partner with deep expertise in voice, chat, and email channel integration. We accelerate time to value by guiding your team through every step—ensuring your Amazon Connect Customer solution is production-ready, scalable, and secure.

• Amazon Connect Customer Setup: Full configuration of your contact center within your AWS environment, ready for production
• Number Provisioning Support: Assistance with acquiring and configuring up to 3 toll-free or 10DLC numbers
• Omnichannel Enablement: Activation of inbound voice, chat, and email channels for seamless customer engagement
• CRM Integration: Connection of Amazon Connect Customer to Salesforce and other CRMs, including screen pops, automated lookups, and agent whispers
• Intelligent Routing: IVR design plus chat/email flow architecture with up to five queues and routing profiles
• Contact Lens AI: Implementation of Contact Lens AI for real-time transcription, sentiment analysis, dashboards, and reporting for AI-powered customer insights
• Secure Data Management: Configuration of safe storage for transcripts and recordings with enterprise-grade protections
• Knowledge Transfer and Training: Hands-on enablement, documentation, and training to ensure your team's long-term success

• AWS Advanced Tier Consulting Partner for 10+ years
• Amazon Connect Delivery Partner with hands-on implementation expertise
• Proven Salesforce and CRM integration capabilities across complex environments
• Successful implementations across industries, languages, and teams ranging from 5 to 1,000 agents
• Experience supporting compliance and security frameworks (HIPAA, SOC 2 Type 2, NIST)
• Expertise spanning customer engagement, customer experience management, contact center transformation, and customer service analytics

D3Clarity delivers a fully configured Amazon Connect environment integrating core AWS services into a cohesive contact center architecture. Your implementation connects Amazon Connect Customer with Contact Lens AI for real-time analytics, AWS Lambda for custom business logic, Amazon S3 for secure recording and transcript storage, and your CRM platform for unified agent workflows. Agents interact through an omnichannel workspace with screen pops, automated customer lookups, and intelligent routing across voice, chat, and email - all backed by Contact Lens dashboards providing sentiment analysis and performance reporting. Ask our team for a reference architecture walkthrough or demo of a completed deployment.

D3Clarity helps you maximize your results with AWS Partner Funding programs. If you are eligible, these programs can reduce or eliminate costs:

• Proof-of-Concept (POC): AWS-funded pilots for small-scale or initial deployments
• Migration Acceleration Program (MAP): Funding for large enterprise migrations
• Well-Architectured Partner Program Funding: Funding for new AWS infrastructure in existing accounts

Ask our team how to maximize AWS funding for your implementation.

Typical deployment completes in approximately 4 weeks depending on scope, with customized professional services often offset by AWS Partner Funding.

• Go live in weeks, not months with a proven implementation methodology
• Reduce operating costs compared to legacy contact center systems
• On-demand scalability with no long-term license fees
• AWS-native contact center with seamless CRM and analytics integration
• AI-powered insights from day one with Contact Lens sentiment analysis and reporting

AWS Services Disclosure:

This implementation may include the use of Amazon Connect Customer, Contact Lens AI, AWS Lambda, S3, KMS, IAM, CloudTrail, and/or CloudWatch among other AWS products.