D3Clarity Amazon Connect Multi-Channel Inbound Contact Center QuickStart

End-to-end Amazon Connect contact center setup

Procurement of up to 3 toll-free or 10DLC numbers

Multi-channel integration: voice, chat, and email

A CRM integration (Salesforce, HubSpot, and others) with automated lookups, agent whispers, and screen pops

IVR design (voice), chat/email flow architecture, and up to 5 queues and routing profiles

Contact Lens AI for real-time transcription, sentiment analysis, dashboards, and reporting

Secure storage of voice and chat transcripts/recordings

Knowledge transfer, training, and full documentation

AWS Advanced Tier Consulting Partner for over a decade

Certified Amazon Connect Delivery Partner

Deep expertise in Salesforce and CRM integrations

Proven implementations across industries, languages, and team sizes (5 to 1,000 agents)

Experience supporting regulated industries (HIPAA, SOC2, NIST compliance)

D3Clarity helps you maximize AWS Partner Funding programs that can significantly reduce or eliminate migration costs:

Proof-of-Concept (POC): AWS-funded pilots for small-scale or initial deployments

Customer Engagement Incentive: Cost reduction with AWS credits and cash

Migration Acceleration Program (MAP): Covers up to 100% of professional services fees for enterprise-scale migrations

Typical deployment: 2–4 weeks, depending on scope

Pricing: Customized, with AWS Partner Funding available to offset or fully cover costs

Go live in weeks, not months

Lower operating costs vs. legacy contact centers

On-demand scalability with no long-term license fees

Seamless AWS-native CRM and analytics integration