Sold by: Intelligent Visibility
Add Amazon Connect AI capabilities to your existing contact center without a full migration. Automate self-service with generative AI while keeping your current Cisco, Genesys, or NICE platform in place.
Overview
Modernize customer experience without taking on the cost, disruption, or timeline of a full platform replacement. This service adds an Amazon Connect AI-powered front door to your existing contact center environment, allowing you to automate routine interactions while preserving your current telephony, routing, and agent investments.
Using Amazon Bedrock, Amazon Lex, and AWS Lambda, we build intelligent self-service experiences for common intents such as appointment requests, order status, password resets, and general inquiries. More complex interactions are transferred to your existing agents with the right context so the customer does not have to start over.
This is a practical modernization path for organizations that want measurable CX improvement now, while protecting existing contracts and reducing migration risk.
Highlights
- Launch AI self-service in weeks, not months
- Preserve your current Cisco, Genesys, or NICE environment
- Improve caller experience without a rip-and-replace project
Details
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Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Resources
Vendor resources
Support
Vendor support
24/7 Support: At Intelligent Visibility, we provide round-the-clock support to ensure your AWS Connect environment operates smoothly and efficiently. Our dedicated support team is always available to address any issues, perform regular maintenance, and implement updates, so your contact center remains fully optimized.
Managed Services: Our managed services offer end-to-end management of your AWS Connect deployment. From continuous monitoring and performance tuning to ongoing system enhancements and user training, we take care of all aspects of your contact center operations, allowing you to focus on your core business activities.
Custom Solutions: In addition to standard support, we also offer custom development services tailored to your specific business needs, ensuring your AWS Connect environment integrates seamlessly with existing systems and scales as your business grows.
Contact Information
For support inquiries, managed services, or to learn more about how Intelligent Visibility can help optimize your contact center, please reach out to us:
support@intelligentvisibility.com (866) 840-5456 <<www.intelligentvisibility.com > >
We’re here to help you maximize the value of your AWS Connect investment!