Sold by: Leapfrog Technology, Inc.
Transform your customer experience with secure, compliant conversational AI and smart IVR tailored for Financial Services and Healthcare.
Overview
Secure conversational AI and smart IVR for Financial Services (FSI) and Healthcare & Life Sciences (HCLS). Built on Amazon Connect with foundation models via Amazon Bedrock and Nova Sonic, Leapfrog builds speech-to-speech agents and text interfaces that carry out real business logic while staying inside compliance and governance controls.
Technical specifications: Amazon Connect, Nova Sonic, Amazon Bedrock, Amazon Bedrock AgentCore, AWS Lambda, Amazon DynamoDB, AWS KMS.
Ideal applications: Smart IVR and call automation — replace legacy IVR with low-latency voice agents for routing and self-service. Patient and customer outreach — automate scheduling, intake questions, and follow-ups on behalf of patients and Clients. Agent assist and summarization — give contact-center agents real-time knowledge retrieval, automatic call summaries, and workflow actions.
Business outcomes: Shorter call hold times, lower cost per interaction, 24/7 compliant availability, and higher customer and patient satisfaction.
Differentiators: Built for regulated workflows, with HIPAA-aware PHI handling, SOC 2 Type 2, and zero-trust controls, plus EHR, CRM, and VoIP integration.
Typical Engagement: 4–8 weeks
Highlights
- Competency: Regulated governance and compliance, validated by AWS AI Competency with GenAI and Agentic AI Consulting Services and AWS Healthcare Competency. Built for FSI and HCLS with HIPAA-aware PHI handling, SOC 2 alignment, continuous audit logging, and encryption at rest and in transit.
- Use cases: Contact-center automation. Amazon Connect and Nova Sonic together for real-time speech-to-speech interaction and workflow execution.
- Approach: Human-in-the-loop guardrails. Confidence-based routing and manual review overrides keep complex regulatory cases safe.
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Resources
Vendor resources
Support
Vendor support
Ready to start? For enquiries, reach out to hello@lftechnology.com