Geniusee L2 DevOps Support - Business Hours

Geniusee L2 DevOps Support (Business Hours) is a managed service designed to keep your post-launch AWS infrastructure stable, observable, and performant during core working hours. Our Support Center of Excellence (CoE) takes ownership of system reliability so your engineering team stays focused on building product rather than firefighting production issues.

Coverage runs Monday through Friday, 10:00 to 18:00 Central European Time (excluding Ukrainian public holidays). Inside this window, our DevOps engineers and project manager deliver real-time AWS observability, automated alerting, incident response and resolution, root cause analysis (RCA), infrastructure maintenance, automated and emergency patching, plus reporting and analytics. Response SLAs scale with the complexity tier you select, from 1 business day down to 15 minutes for the most critical incidents. New feature development and large architectural changes are out of scope.

The service is delivered under ISO 9001 and ISO 27001 compliant processes using best-in-class tooling such as PagerDuty, Jira Service Desk, Pingdom, CloudWatch, and Datadog. All support personnel operate from locations outside Ukraine, eliminating geopolitical risk to service continuity. Billing is flexible (monthly, quarterly, semi-annual, or annual) with savings of up to 10% on longer commitments, and customers can choose between fixed-price packages and a Time and Materials model.