Sold by: Dedicatted
Dedicatted's secure generative AI hub on AWS creates personalized patient and member communications, such as reminders, explanations and education, on HIPAA-eligible AWS services with GDPR-aware data handling. Healthcare and insurance providers improve engagement, reduce no-shows and support better outcomes through multichannel delivery.
Overview
Service Overview
Generic patient communications lead to low engagement, missed appointments, and poor adherence; personalized content at scale requires massive resources. This AWS-native hub uses Amazon Bedrock for empathetic, context-aware messaging tailored to individual health literacy, language, and journey stage (e.g., post-surgery instructions in simple Spanish). Messaging workflows are orchestrated with AWS Step Functions and AWS Lambda to ensure every outreach follows a consistent, traceable process (retrieve context, generate, validate, send, log). Fully auditable with consent management for regulatory compliance.
What We Deliver
- Personalized emails, SMS, portals, IVR scripts.
- Automated reminders, EOB explanations, care plans.
- Engagement analytics and A/B testing.
- Integrations with EHR (Epic, Cerner), claims systems.
Key Features
- Persona adaptation: Tailors tone/complexity (e.g., "pediatric flu shot reminder" vs. "oncology follow-up").
- Multimodal output: Text, voice, video summaries from clinical notes.
- Compliance guardrails: Screens for accuracy, bias; logs all generations.
- Feedback loop: Learns from opens/clicks/responses to refine.
Business Results
- Higher engagement, measured against your baseline.
- Fewer no-shows.
- Less administrative time on routine communications.
Credentials
Dedicatted holds the AWS Healthcare Consulting Competency, the AWS Financial Services Consulting Competency and the AWS Cloud Operations Services Competency.
Highlights
- Personalized patient and member messages with Amazon Bedrock on HIPAA-eligible AWS services
- Reminders, EOBs, education across SMS/email/portal
- Improve engagement and reduce no-shows
Details
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Delivery method
Deployed on AWS
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Support
Vendor support
Contact
- Email: contact@dedicatted.com
- Contact form: https://dedicatted.com/contact
Support channels
- Email: any time, with a response within two business days.
- Google Chat: real-time answers from our support team.
- Phone: business hours, Monday to Friday, 9 am to 5 pm EST.
What support covers
- Technical support for the service, including help with installation, configuration and troubleshooting.
- Guidance and best practices for your DevOps processes and AWS cloud adoption.