CloudHesive | Gryphon AI: AI-Powered Customer Engagement on AWS

CloudHesive and Gryphon AI partner to deliver a next-generation customer experience platform that unites Amazon Connect with CloudHesive’s ConnectPath CX technology. This joint solution provides a secure, scalable, and highly available contact center foundation while embedding real-time AI compliance monitoring and analytics. Organizations can engage customers across voice, SMS, and digital channels with confidence that every interaction meets stringent regulatory requirements.

Intelligent Automation with Conversational AI Built on the flexibility of Amazon Connect and powered by CloudHesive ConnectPath, the solution integrates with the Gryphon ONE platform to deliver conversational intelligence to monitor, analyze, and enforce policies as calls or messages occur. Automated detection of compliance risks, real-time coaching, and actionable insights reduce operational overhead and speed issue resolution. The result is a modern contact center that improves agent performance and elevates customer satisfaction without sacrificing security or governance.

Rapid Deployment and Lower Risk Enterprises gain a faster path to market with CloudHesive’s proven AWS expertise and Gryphon AI’s AI empowered engagement. The solution is designed for seamless integration with existing customer engagement tools and backend systems, minimizing disruption while ensuring a smooth transition. By combining deep AWS knowledge, the ConnectPath feature set, and intelligent compliance, CloudHesive and Gryphon AI help organizations lower risk, streamline operations, and scale customer communications for any regulated industry.