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    CloudHesive | Gryphon AI: AI-Powered Customer Engagement on AWS

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    Sold by: CloudHesive 
    CloudHesive and Gryphon AI combine automated compliance certifications with CloudHesive’s secure, scalable Amazon Connect contact center expertise and ConnectPath CX platform. The joint solution enables organizations to deliver real-time TCPA and DNC compliant customer communications across voice, SMS, and digital channels. Built on Amazon Connect, powered by CloudHesive ConnectPath, and enhanced by the Gryphon ONE platform, it delivers automated policy enforcement, actionable analytics, and seamless integration with existing customer engagement tools. Enterprises gain faster deployment, lower operational risk, and gain the flexibility to meet industry-specific regulatory requirements.

    Overview

    Minimize Compliance Risk and Fuel Growth CloudHesive and Gryphon AI partner to deliver a next-generation customer experience platform that unites Amazon Connect with CloudHesive’s ConnectPath CX technology. This joint solution provides a secure, scalable, and highly available contact center foundation that delivers real-time contact compliance certifications and actionable insights. Organizations can engage customers across voice, SMS, and digital channels with confidence that every interaction meets stringent regulatory requirements.

    Rapid Deployment and Lower Risk Together, CloudHesive’s AWS expertise and Gryphon AI’s leadership in contact compliance accelerate enterprise go-to-market strategies with secure, scalable solutions. The solution is designed for seamless integration with existing customer engagement tools and backend systems, minimizing disruption while ensuring a smooth transition. By combining deep AWS knowledge, the ConnectPath feature set, and intelligent compliance, CloudHesive and Gryphon AI help organizations lower risk, streamline operations, and scale customer communications for any regulated industry.

    Highlights

    • Pre-Contact Screening & Authentication– Gryphon AI’s solution takes measures to ensure DNC/TCPA compliance and authentication before contact is made.
    • Enhanced Amazon Connect Contact Center – CloudHesive’s ConnectPath CX platform adds advanced routing, analytics, and supervisor tools to the native Amazon Connect environment.
    • Rapid, Low-Risk Deployment – Delivered by CloudHesive’s AWS-certified team for fast implementation, seamless integration with existing systems, and enterprise-grade security.

    Details

    Delivery method

    Deployed on AWS

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