CARE: Cloud Application Reliability Engineering

Due to the fast-paced adoption of digitalization, one of the major struggles that enterprises are facing is to find mechanisms to adopt modern ways of operations and implement practices that can minimize chances of any outages. Unreliable or a malfunctioning service or application can lead to breach in customer trust as well as a loss of reputation for the enterprise.

In order to address this need to have reliable & resilient applications and platforms, HCLTech has cam up with its offering called CARE – Cloud Application Reliability Engineering. CARE is based on SRE, Agile and DevOps principles to execute modern ways of operations for always on digital businesses. It offers end-to-end observability of systems, reduce toil through ruthless automation, address the application and platform security vulnerabilities and help enterprises to establish a blameless collaborative work culture amongst teams.

The offering broadly includes two services – the consulting & assessment service under which enterprises can get a view of their current maturity state in terms of where they stand on reliability index based on CARE's nine tenets of reliability and provide customers a roadmap to achieve higher maturity state. The second service is the “Run & Operate” part which includes designing, building & running the customer’s operations in modern, reliable & resilient ways.

Potential benefits delivered by CARE:

• Up to 50% toil reduction
• Faster identification of production issues by approximatey 50-90%
• Up to 35% improvement in developer productivity
• Up to 85% improvement in monitoring alerts
• Over 99.9% availability of applications