Fortinet Lacework FortiCNAPP
Fortinet Inc.External reviews
139 reviews
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External reviews are not included in the AWS star rating for the product.
A super easy process, from procurement to implementation
What do you like best about the product?
The platform is intuitive with minimal onboarding training required for Admins. The solution operates well out of the box and the Safebase team (shoutout to Crystal and Antonio) are communicative and highly available to help.
What do you dislike about the product?
Some platform behaviors and information are not fully customizable.
What problems is the product solving and how is that benefiting you?
Putting compliance information in the hands of the customer is what safebase solves. We are able to answer questions more easily with the content on our trust center and hopefully will see fewer questionnaires submitted.
Safebase Product Review
What do you like best about the product?
The ease of securely sharing documentation—with audit trails and granular access controls for different sets of users—has significantly streamlined our process. It eliminated the need for back-and-forth emails, while offering clear visibility into key metrics such as number of views and downloads. I would recommend this solution without hesitation; it's a true value-add for any organization. The trust, support, and partnership we’ve experienced ensure that product-related queries are addressed quickly and effectively. I truly appreciate this strong, customer-centric culture.
What do you dislike about the product?
There are always certain thoughts that come into play and we wanted them as feature, especially when it comes to prioritizing them. However, what seems to be good in the context of Safebase—is a clear mechanism or option to mark these as feature requests is available although it takes time (high-priority) items that require immediate attention
What problems is the product solving and how is that benefiting you?
Lack of Centralized Trust Information:
Solves the problem of scattered documentation by providing a single, centralized trust center.
Inefficient Customer Trust Communication:
Provides a transparent and automated way to share security posture, reducing back-and-forth emails.
Time Delays in Sales Cycles Due to Security Approvals:
Speeds up the sales process by proactively addressing customer security concerns upfront.
No Visibility into Who Accessed Security Docs:
Tracks who viewed or downloaded which documents, improving oversight and auditability.
Solves the problem of scattered documentation by providing a single, centralized trust center.
Inefficient Customer Trust Communication:
Provides a transparent and automated way to share security posture, reducing back-and-forth emails.
Time Delays in Sales Cycles Due to Security Approvals:
Speeds up the sales process by proactively addressing customer security concerns upfront.
No Visibility into Who Accessed Security Docs:
Tracks who viewed or downloaded which documents, improving oversight and auditability.
Helpful and responsive
What do you like best about the product?
SafeBase continues to be one of my favorite platforms to use on a daily basis. Its suite of tools—AIQA, the Knowledge Base, and the Security Portal—provides significant value to our customers and our internal teams alike. On top of that, the support from the SafeBase team has always been exceptional.
Crystal Culver, our Customer Success contact, has been instrumental in our success with the platform. She is consistently helpful, highly responsive, and always in the loop on internal updates—whether it's new features, tools, or upgrades to existing tools. I particularly appreciate her efforts in getting us early access to beta programs that are relevant to our needs. Her proactive communication and expertise make it seem like we are the most important customer in SafeBase's book of business.
Crystal Culver, our Customer Success contact, has been instrumental in our success with the platform. She is consistently helpful, highly responsive, and always in the loop on internal updates—whether it's new features, tools, or upgrades to existing tools. I particularly appreciate her efforts in getting us early access to beta programs that are relevant to our needs. Her proactive communication and expertise make it seem like we are the most important customer in SafeBase's book of business.
What do you dislike about the product?
I wouldn't call it a dislike; however, it would be helpful to have a way to send documents within the portal to a customer contact as PDF's that are watermarked for their specific company when there is apprehension to logging into a portal.
What problems is the product solving and how is that benefiting you?
SafeBase has been instrumental in centralizing the documentation that our customers and prospects frequently request during contract negotiations and renewals. The Knowledge Base feature streamlines our workflow by storing and surfacing responses to commonly asked questions, significantly reducing the time spent on repetitive tasks. As a small team, we’ve found the AIQA tool especially valuable—it continues to evolve and has meaningfully accelerated the completion of our security questionnaires from start to finish.
SafeBase Review
What do you like best about the product?
The platform is intuitive and user-friendly, providing numerous customization options tailored to the company's needs. It also integrates seamlessly with our other platforms, particularly DocuSign.
What do you dislike about the product?
The fact that you don't have to option to re-send an agreement
What problems is the product solving and how is that benefiting you?
A one-stop shop for all our compliance documents, making it easier for our customers and prospects.
Great tool and account team
What do you like best about the product?
Intuitive user interface and great account & support services
What do you dislike about the product?
Nothing material to note, happy with the tool so far
What problems is the product solving and how is that benefiting you?
Automates compliance reviews for our customers
Incredible Customer Service Experience
What do you like best about the product?
The Customer Base experience is amazing, they are always willing to help and walk beside you during the whole implementation and post implementation process. Also, it's very easy to integrate with other softwares. Kudos to Amanda Haniff and her great job!
What do you dislike about the product?
They don't have localization for all languages
What problems is the product solving and how is that benefiting you?
SafeBase helped us to better demonstrate our privacy, security and compliance practices to customers and prospects.
Excellent support and user-friendly interface
What do you like best about the product?
What impressed me the most about Safebase was, without a doubt, the outstanding support and the amazing people behind the platform. Amanda Haniff's team was always there for us during our recurring meetings and consistently went above and beyond to help , even during unexpected hours when we needed assistance.
The platform itself is very user-friendly, with an intuitive interface that makes it easy to navigate and interact with. Plus, the tutorials available online are incredibly thorough and made it easy for our team to get up to speed quickly.
I highly recommend Safebase to any team looking for a reliable tool backed by a truly supportive team.
The platform itself is very user-friendly, with an intuitive interface that makes it easy to navigate and interact with. Plus, the tutorials available online are incredibly thorough and made it easy for our team to get up to speed quickly.
I highly recommend Safebase to any team looking for a reliable tool backed by a truly supportive team.
What do you dislike about the product?
Some of the initial setup processes were more complex than expected, and we found ourselves reaching out to support multiple times to confirm we were on the right track. I would have appreciated having more hands-on support during that phase (someone from the team actively helping us test things and making sure everything was working as expected).
What problems is the product solving and how is that benefiting you?
SafeBase is helping us streamline the security review process by centralizing and organizing our security posture information in a single, easily shareable Trust Center.
Awesome Experience
What do you like best about the product?
We've had an excellent experience working with Safebase. Their platform is intuitive, reliable, and has streamlined the way we manage and communicate our security posture to customers. What set Safebase apart is Amanda and her team's outstanding customer service during implementation. Their team is knowledgeable, quick to respond, and always ready to provide actionable support. Whether it’s onboarding questions or more advanced customization needs, they’ve worked with members of our project team to ensure success. I highly recommend them.
What do you dislike about the product?
There is nothing I can think of at this time.
What problems is the product solving and how is that benefiting you?
We've had an excellent experience working with Safebase. Their platform is intuitive, reliable, and has streamlined the way we manage and communicate our security posture to customers. What sets Safebase apart is their outstanding customer service. Their team is knowledgeable, quick to respond, and always ready to provide actionable support. Whether it’s onboarding questions or more advanced customization needs, they’ve worked with members of our project team to ensure success. Safebase has proven to be a trusted and responsive partner, and we highly recommend them.
Cut Out the Manual Effort Immediately
What do you like best about the product?
Our organization has a very large footprint, so handling customer due diligence requests has always been met with some sort of friction due to a highly manual process. We set out to make life easier for our teams and for our customers, and SafeBase has provided the platform to do just that. We saw the number of total requests cut down instantly and expect that trend to continue as we seek to expedite our sales cycle. Everyone we've worked with – sales, customer success, technology – have all been easy to work with and extremely knowledgeable.
What do you dislike about the product?
This potentially could be a unique problem for our organization, but there are aspects of our trust center that we wish we could customize to fit our global customer base. Certain things like language translation buttons and the ability to further customize fields. Otherwise, the platform has been a huge help for us!
What problems is the product solving and how is that benefiting you?
The manual effort of responding to customer due diligence requests was a large-scale issue for us. By implementing the trust center, we are able to quickly provide our customers with necessary information, respond to questionnaires quicker, and create a smoother process for all who are involved.
Great platform to share cybersecurity compliance with customers
What do you like best about the product?
The simplicity of getting started and filling the trust center with useful information for our customers. It was a cake walk to get started and within two weeks we were basically ready to go live. Our customer success manager Amanda H. and Solution Engineer Antonio was great to work with and helped us spot on along the way.
What do you dislike about the product?
A bit more flexibility when it comes to language support. We need to support a number of different languages for different regions so that would come in handy moving forward as a feature.
What problems is the product solving and how is that benefiting you?
It helps our customers and our sales organization getting answers on vendor risk assessments and questions around our products and corporate cybersecurity posture.
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