Endpoint Central (EE 1000 computers Single User) - Endpoint management

What do you like best about the product?

ManageEngine Endpoint Central support has been very helpful when troubleshooting issues. What I appreciate most is that they are willing to review logs and investigate the problem instead of immediately pointing the finger at Microsoft or another vendor. That approach makes the support process feel more collaborative and productive, and it helps us get closer to the actual root cause instead of wasting time going in circles.

What do you dislike about the product?

Sometimes an Endpoint Central update can unexpectedly break certain features, such as remote control. This has happened before where the issue turned out to be related to the agent, and the recommended fix was to reinstall the agent on the client machine.

The challenge is that many of our clients are offsite, and we rely on Endpoint Central specifically for remote support. So when the remote control feature is impacted and the fix requires reinstalling the agent locally, it creates a difficult situation. It would be helpful if agent repair or recovery options were more reliable and easier to perform remotely.

What problems is the product solving and how is that benefiting you?

ManageEngine Endpoint Central helps us with auto patching and remote control, which are very useful for managing endpoints and supporting users remotely.

However, for software deployment, I do not feel it can fully replace PDQ Deploy yet. The experience has been inconsistent for us. For example, earlier today I tried to install Adobe Reader on a PC through the self-service portal, but the installation failed. This has been an on-and-off issue for a long time.

Overall, Endpoint Central is beneficial for patching and remote support, but I would like to see software deployment become more reliable and consistent.

What do you like best about the product?

The ability to use it for patching, remote support of endpoint, mobile device management and many other things, make it invaluable

What do you dislike about the product?

The remote control agent can be problematic.

What problems is the product solving and how is that benefiting you?

Efficiency of staff, through configurations/system tool settings and helping us be proactive around patching.

What do you like best about the product?

The tool itself is good but still there are lots of improvement scope is more to meet enterprise demand which are available in other tool

What do you dislike about the product?

Some of the basic feature are not visible and some condition or feature are available in one module but not in sync to all other module hence to decide deployment it's really difficult to follow standard practice

What problems is the product solving and how is that benefiting you?

Vulnerability fix from patches is easy, automated patching s also easy apps deployment and inventory are working with with API connection with manufacture

What do you like best about the product?

What I like best about ManageEngine Endpoint Central is its all-in-one approach to endpoint management. It makes patch management, software deployment, remote support, and device monitoring simple and efficient, helping reduce manual effort and improve productivity.

What do you dislike about the product?

I dislike the occasional synchronization issues between Endpoint Central and the ServiceDesk Plus asset module, which can lead to asset information not being updated accurately. Some advanced configurations can also be complex and require additional troubleshooting.

What problems is the product solving and how is that benefiting you?

ManageEngine Endpoint Central helps us centrally manage devices, automate patch deployment, distribute software, and provide remote support. This reduces manual effort, improves security and compliance, and saves time for the IT team, resulting in more efficient endpoint management.

What do you like best about the product?

I appreciate the patch management and remote control access features in ManageEngine Endpoint Central. The patch management helps us keep up to date with patches for Windows and any third-party products we push out. The remote control access is useful for connecting to users and installing software.

What do you dislike about the product?

Support could be improved as tickets take longer than normal to complete.

What problems is the product solving and how is that benefiting you?

I use ManageEngine Endpoint Central for remote control, connectivity, and patching for Windows products.

What do you like best about the product?

I like the Endpoint Central features such as remote control, software deployment, BitLocker, and patch deployment. The remote control feature, in particular, is very attractive to me because it lets me hide the user’s screen for security purposes, share files, and prevent mouse and keyboard access. That’s why I like these features.

What do you dislike about the product?

While pushing patches it takes too much of time some time it works properly but most of the times it takes large time that's the thing only i dislike.

What problems is the product solving and how is that benefiting you?

End users are locating multiple sites so support persons are facing lot of issues that's why we needed one managing tool managing all company assets so we choosed Endpoint Central tool. After configured Endpoint central we saved lot of time that was previously sent on travel.

What do you like best about the product?

What I like most is that it makes my work easier. I can manage all the computers from one place instead of doing things one by one. Patching, monitoring, and deploying software is much faster and more convenient. It really helps save time and reduces manual effort.

What do you dislike about the product?

I don’t like is that sometimes patch deployment can fail with unclear errors, which makes troubleshooting a bit time-consuming. There are also cases where the status in the console is not updated immediately, so it’s hard to know if everything is completed.

What problems is the product solving and how is that benefiting you?

ManageEngine Endpoint Central helps solve the problem of managing many computers manually. Without it, tasks like patching, updating software, and monitoring systems would take a lot of time and effort.
Overall, it saves time, reduces manual work, and makes IT operations much more efficient

What do you like best about the product?

The ManageEngine console is easy to use, and the remote session connectivity is very good.

What do you dislike about the product?

The font styles are limited, and there isn’t much publicity or visibility for the tool.

What problems is the product solving and how is that benefiting you?

Handling day-to-day operations remotely used to be a big challenge, but it’s now been addressed. The mobile device management is very impressive.

What do you like best about the product?

Endpoint Central is getting much better at patch management, making life simpler for the IT team to stay compliant and safe.

What do you dislike about the product?

Nothing specific, but I would suggest updating their current online guide to match their new interface and menus and process.

What problems is the product solving and how is that benefiting you?

Bulk patch management provides flexibility for the user, allowing users to interactively choose an appropriate time for tasks and handle any required restart process.

What do you like best about the product?

Manage engine is more intuitive than most products I’ve used, and it doesn’t require specialized skills—such as programming—to use effectively.

What do you dislike about the product?

Sometimes the documentation can be a bit outdated, but support is always quick to help.

What problems is the product solving and how is that benefiting you?

We are able to manage a sizable fleet of workstations easily and effectively with fewer resources.