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Reviews from AWS customer

6 AWS reviews

External reviews

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External reviews are not included in the AWS star rating for the product.


    Kallamuddin Ansari

Application security has protected critical banking services while policy learning minimizes false blocks

  • December 21, 2025
  • Review provided by PeerSpot

What is our primary use case?

My main use case for F5 Advanced WAF is to protect applications and support application delivery, and sometimes we use LTM for load balancing.

A specific scenario where I used F5 Advanced WAF for application delivery was in our banking environment called IDFC First Bank, where we had a critical internet-facing web application used by internet teams and partners that handled sensitive data, and both security and performance were equally important. The application was exposed to the internet and started receiving SQL injections and cross-site attempts, along with automated bot traffic hitting login and search pages. Simultaneously, the traffic load increased, causing slow response times during peak hours, resulting in uneven traffic distribution to the backend servers. We configured the virtual server and pool on F5, enabled health monitors to ensure traffic was sent only to healthy backend servers, and used a load balancing algorithm to distribute traffic. The result was improved application availability, faster response times, and no single backend server overload.

This scenario stands out because it clearly shows how F5 LTM and WAF work together, with LTM focusing on availability and performance, while WAF focuses on security and threat protections, delivering a secure application delivery. The final outcome was that LTM ensures smooth and optimized traffic flow, and F5 Advanced WAF ensures strong application security, keeping the application stable, fast, and secure even during high traffic. It worked reliably in production with 2,000 or more users.

What is most valuable?

From my hands-on experience with F5 Advanced WAF in the banking production environment, some of the best features that really stand out are those that help reduce risk without breaking applications. One major strength is its Behavioral and Automatic Learning capabilities, which allow the WAF to understand normal application behavior and help create policies based on real traffic, minimizing manual effort and false positives. Another notable feature is the Advanced Attack Signature database that is very strong and regularly updated, effectively blocking SQL injections, cross-site scripting, command injections, and file inclusion attacks while allowing selective enabling or disabling of signatures to avoid blocking genuine traffic. Additionally, the Bot Protection feature is critical for the login page and API, helping stop automated login attempts, control scraping, and manage abnormal request rates, which ultimately reduces unnecessary loads on the backend server and improves overall stability. Finally, the strong visibility and logging properties provide detailed event logging and reporting, allowing the security team to see which attacks were blocked, which parameters or URLs triggered them, and source behavior patterns.

In my day-to-day activities, if I had to pick one feature I rely on the most within F5 Advanced WAF, it would be the Behavioral Learning with policy tuning, as the biggest challenge in application security, especially in the banking sector, is avoiding false positives. Applications frequently change, new parameters are added, and user behavior can evolve. This feature allows me to review newly learned parameter URLs and fine-tune enforcement so genuine users are not impacted, confidently moving policies from staging to blocking mode, saving significant time and preventing unnecessary production issues. In a large environment, security teams cannot manually write rules for everything, so this learning engine provides a baseline, allowing us to apply engineering judgment on top of it, which makes F5 Advanced WAF usable in real life. From a daily operation point of view, F5 Advanced WAF stands out because it is practical, stable, and predictable once properly tuned, which is exactly what you want in a critical enterprise environment.

F5 Advanced WAF has a clear and measurable positive impact in our organization, particularly regarding our security posture, application stability, and operational efficiency. After implementing F5 Advanced WAF, we saw a significant reduction in web-based attacks such as SQL injection, cross-site scripting, and automated malicious traffic, allowing us to block real threats before they reached the backend server. With proper use of behavioral learning and tuning, false positives are greatly reduced, leading to minimal impact on genuine users and fewer application outages caused by security controls. This created higher confidence when running the policy in blocking mode, which was a big win for both the application and security team. Strong visibility and faster incident response through detailed logging and reporting help our team quickly identify patterns, perform faster root cause analyses, and support audit and compliance requirements, ultimately reducing investigation time and improving overall response efficiency.

After implementing F5 Advanced WAF in the enterprise banking environment, we saw measurable improvements across security and operations, including reduced web attacks, decreased false positives over time, improved application stability, faster incident response investigations, and operational efficiencies.

What needs improvement?

F5 Advanced WAF performs well overall, but I have noticed some points that could enhance the solution. Initially, policy tuning could be simpler, as while the learning engine is powerful, initial tuning still requires experienced engineers, which can be challenging for new teams due to the complexity of options and parameters. A more guided and simple tuning workflow would help reduce the learning curve. Additionally, tighter native integration with SIEM or SOAR tools would simplify correlation and investigations for security teams, although log exports are available. Overall, these are not blockers, merely enhancement opportunities, and once tuned, F5 Advanced WAF is very stable and reliable; improving usability, reporting, and onboarding would make it even more effective for larger environments.

For how long have I used the solution?

I have been using F5 Advanced WAF for more than four years; I can say I have 4.5 years of experience in WAF implementations such as F5.

What do I think about the stability of the solution?

F5 Advanced WAF has been very reliable and consistent for us; in our on-premise enterprise setup, it has been stable and predictable in day-to-day operations without any unexpected crashes or WAF-related downtime in production. It runs on F5 BIG-IP and is truly integrated with F5 LTM, providing strong stability once deployed in proper high availability. After initial tuning, it continues to run smoothly even during high traffic periods.

Which solution did I use previously and why did I switch?

We did not previously use a different solution; this is the first project for our organization.

What was our ROI?

We have seen a clear return on investment after deploying F5 Advanced WAF, primarily in terms of time and risk reduction. Time savings in daily operations come from the automatic learning and signature update reducing the need for constant manual rule management, allowing the security and network teams to spend significantly less time handling false positive application-related escalations. Incident investigation time was reduced because logs clearly indicate what was blocked and why, leading to faster resolution and more efficient use of existing engineers. A large volume of malicious traffic was blocked at the WAF layer, preventing issues from reaching the backend servers, which reduced emergency troubleshooting and application team involvement, ultimately lowering operational stress and incident cost savings without requiring additional security tools. This saved costs on hardware, licensing, integrations, and support effects, with the realistic ROI summarized as time saved in tuning, troubleshooting, and investigation, reduced risk of security incidents in a regulated environment, and improved operational efficiency by consolidating security and load balancing.

What's my experience with pricing, setup cost, and licensing?

F5 Advanced WAF is on the higher side in terms of pricing, which is justified for enterprise and banking environments, although it is premium compared to many others, especially when bundled with LTM and additional features. For organizations that already use the F5 ecosystem, the value makes sense since you get security and application delivery on the same platform. The initial setup cost is moderate to high, mainly due to the application or platform costs, licensing, and the skilled engineers required for deployment and tuning—it is not a plug-and-play solution. Licensing is capacity-driven, so you need careful planning based on traffic volume and use cases, and adding features such as Bot Protection impacts costs; once licensing is clear and sized correctly, there are no surprises. Overall, while not inexpensive, it is enterprise-grade and well-suited for large environments with critical applications, delivering solid ROI over time, particularly in banking and regulated enterprises.

Which other solutions did I evaluate?

Before choosing F5 Advanced WAF, we evaluated other options such as Akamai, which is a cloud-based solution and not recommended for critical data in a cloud environment since it does not provide an on-premise solution.

What other advice do I have?

If someone is looking into using F5 Advanced WAF, my advice is to spend time on learning and tuning, and do not rely on blocking mode on day one; it is essential to run the application in learning mode, understand traffic patterns, and tune policies properly to avoid false positives in production. Also, it depends on size and platform; while F5 Advanced WAF scales well, correct sizing of hardware and licensing based on traffic volume is crucial. Proper capacity planning upfront saves performance issues later, and having skilled resources is important; this is an enterprise-grade solution, not plug-and-play, so ensure you have experienced F5 engineers or proper training during initial deployment and tuning. F5 Advanced WAF is an excellent choice for large enterprises and regulated environments, but success depends on proper design, tuning, and ongoing review; when implemented correctly, it delivers strong security with stable performance.

Overall, F5 Advanced WAF is a strong, dependable enterprise solution that works best when seen as a long-term security platform rather than a quick add-on; once properly designed, sized, and tuned, it runs quietly in the background and effectively does its job without constant attention. It has met our expectations and proven to be a reliable choice for protecting business-critical applications. I have provided an overall review rating of eight out of ten for F5 Advanced WAF.


    Pawan Thakur

Advanced protection has strengthened our security posture and supports accurate threat detection

  • December 09, 2025
  • Review provided by PeerSpot

What is our primary use case?

Our primary use cases for F5 Advanced WAF in our system include F5 LTM, F5 WAF, and F5 DNS GTM for one of our applications.

What is most valuable?

The features of F5 Advanced WAF that I find most valuable include advanced WAF capabilities, bot detection, DDoS features, and all the top ten attacks we have configured with the WAF.

Machine learning and automated threat detection features have helped our security strategy because we initially used them during our application learning mode. It provides us with one hundred percent accurate application learning to reduce false positives, and it has been very helpful.

What needs improvement?

In terms of additional features I would like to see from them in the future, I think the GTM is a bit complicated to configure, which I observed. Otherwise, LTM and WAF are straightforward. I faced problems during the GTM configuration. The LTM and ASM are very simple to configure and manage. There is excellent clarity in the LTM and the WAF. Whenever something goes wrong or we have to whitelist anything, it clearly indicates where to go and where I have to make modifications. It is very simple and we get comprehensive information.

For how long have I used the solution?

I have been working with this solution for three to four years.

How are customer service and support?

My experience with the technical support from F5 is that on the technical side, we sometimes face issues with reachability and availability. Regarding technical support overall, I am not completely satisfied with F5. We are facing problems. I would rate the technical support at five out of ten.

Both response time and availability need to be improved. Technical skill on the support side also needs improvement.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I switched from Radware to F5 Advanced WAF after COVID, which was two to three years ago.

Overall, I believe it has been a good decision to switch because I do not think any other product available on the market can compete with F5 at this time.

How was the initial setup?

The initial setup of F5 Advanced WAF is very straightforward.

What's my experience with pricing, setup cost, and licensing?

Regarding the price, I think the cost is a bit higher compared to others. Earlier we were using Radware, and compared to Radware, it is very high. However, it is providing more features than Radware. The WAF side is very familiar and we can easily understand it. It is not complicated, and the features are at a very granular level compared to Radware and other WAF solutions.

What other advice do I have?

To assess the effectiveness of DDoS mitigation in F5 Advanced WAF, we checked internally using JMeter, on which we wrote a script and tried multiple users at the same time. The DDoS feature blocked all that traffic according to our threshold. We tested this internally.

The ability to enforce granular policy adjustments has helped my organization with compliance adherence because in the last three to four months, we put our application in blocking mode. We have not configured granular level settings; we have configured at a high level currently. Going forward, we will be planning to add additional security in the WAF.

I have not used advanced analytics and traffic insights features. I also have not used vulnerability management features, as we have different solutions for that.

From my perspective, whatever we have used of F5 Advanced WAF, I do not think it needs improvement because I am currently satisfied with the features provided. We just need to work more on the WAF. If there is anything that needs attention, we will definitely let you know.

Currently, ten to twelve people are using it in my company. I would rate this solution an eight out of ten.


    RoiNahari

Bot protection capabilities enhance application security

  • April 16, 2025
  • Review provided by PeerSpot

What is our primary use case?

I am working with an integration and security company that collaborates with various vendors. I am currently dealing with F5 Advanced WAF.

What is most valuable?

The whole mechanism of F5 Advanced WAF is effective. It contains the logic of both negative and positive security combined, providing added value to the company I work with to protect their applications.

What needs improvement?

I do not have anything in mind right now that needs improvement. Generally, it works well. If we need any specific feature, we approach F5 directly.

For how long have I used the solution?

I have probably used it for ten years or so.

How are customer service and support?

I do not need them much because my team is professional. If there is a bug, the support is usually understanding and resolves issues.

How would you rate customer service and support?

Neutral

What's my experience with pricing, setup cost, and licensing?

The price is affordable and satisfactory.

What other advice do I have?

One of the best features is the bot protection capabilities. I rate the product eight out of ten.


    reviewer2641242

Enables flexible licensing and clear ROI evaluation

  • February 24, 2025
  • Review from a verified AWS customer

What is our primary use case?

I use F5 Advanced WAF to manage enterprise clients, focusing on licensing and support flexibility to accommodate various customer segments, including enterprises and mid-market customers.

What is most valuable?

F5 Advanced WAF provides two different licensing models. The subscription-based model offers competitive pricing, making it easier for me to see ROI. However, the perpetual license, despite an initial higher cost, lacks transparency regarding support expiration. Due to the subscription, I can compare it with other tools, but as a perpetual buyer, I am unaware of support expiration until after the purchase, allowing indicative ROI calculations but not actual ones.

Furthermore, F5 Advanced WAF offers features not available in other products, though I suggest consulting a technical expert for specific features.

What needs improvement?

F5 Advanced WAF sells perpetual licenses as perpetual assets during sales without informing me that support ends after a few years. I find out later and am required to pay for support without receiving updated versions. Deployment training for F5 Advanced WAF is lacking and restricts growth by being inaccessible and costly for partners.

For how long have I used the solution?

I provide the feedback based on my recent experience and judgment.

How are customer service and support?

I have interacted with F5's support, and while I have no major complaints, they could improve. I rate them eight out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

Deployment is easy for me, but enablement training is not easily available, accessible, or sufficiently supported.

What was our ROI?

I find it difficult to compute ROI for perpetual licenses due to the lack of upfront information about support expiry. Subscription models offer clearer ROI due to a more competitive pricing scheme.

What's my experience with pricing, setup cost, and licensing?

Subscription models have competitive pricing, while perpetual licenses involve an upfront higher cost, leading to ambiguity regarding support cessation.

Additional costs for deployment and training further impact my cost considerations.

Which other solutions did I evaluate?

I am interested in how F5 Advanced WAF features and pricing compare to alternatives like Fortinet and Check Point.

What other advice do I have?

I rate F5 Advanced WAF eight out of ten.

Despite a few issues, F5 Advanced WAF is performing well for me. Improving engagement and enablement for partners would enhance its value to GSI partners and service providers.

Overall, I see potential positive development for the product.


    Amr Shawky

Comprehensive security solution provides robust protection against threats

  • December 24, 2024
  • Review provided by PeerSpot

What is our primary use case?

The AOF solution is used for any customer with applications to protect them. It provides security features to protect the application from threats such as SQL injections and challenges of the browser using AI.

What is most valuable?

The AOF solution provides numerous security features. It protects applications from various threats, including SQL injection, and ensures that the application behavior is from a human, not a bot. It includes DDoS protection which has been enhanced after migrating from SDM.

The solution is very effective as it includes security features important for financial applications where protection is necessary to avoid potential financial loss or penalties. It helps protect the core and backend of applications.

What needs improvement?

One improvement for AOF could be focusing on enhancing its AI engine to make it more mature.

For how long have I used the solution?

I have used the solution for almost two years.

What do I think about the stability of the solution?

F5 is very good in terms of stability with no issues reported during maintenance.

What do I think about the scalability of the solution?

F5 scalability is excellent. I have not experienced any issues with scalability.

How are customer service and support?

F5 customer support is good but not as excellent as Infoblox support due to complexity issues. I would rate F5 customer support as seven out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I recommend Infoblox because it's a leader in DNS security with more than 15 customers using it. It is very flexible in configuration, support, and scalability compared to F5.

How was the initial setup?

The initial setup involves sending a request, understanding requirements such as policy and application number, and ensuring prerequisites are ready. It uses policy virtual servers and the network WAF, taking about five or six days to implement.

What was our ROI?

The ROI is very impressive as it is crucial for financial applications to be protected efficiently. Ensuring application security is a significant milestone, crucial to prevent financial losses or penalties.

What's my experience with pricing, setup cost, and licensing?

The setup cost is normal, yet not the best in terms of the commercial aspect. Other competitors like Fortinet are cheaper than F5.

Which other solutions did I evaluate?

Fortinet and its FortiWeb product are competitors to F5. Fortinet has many products yet lacks concentration on a single part, unlike F5.

What other advice do I have?

For enterprises in the financial sector, having F5 is essential. I would rate the solution a ten out of ten.


    Abdul Azim

Client-side and mobile app protection with 24/7 support for security

  • December 23, 2024
  • Review from a verified AWS customer

What is our primary use case?

F5 Advanced Web Application Firewall (AWAF) is primarily used in financial sectors like banking to secure web applications against advanced threats, ensuring compliance with industry regulations. Our Key use cases include:

  1. Protection Against OWASP Top 10: Safeguarding banking applications from SQL injection, XSS, and other common vulnerabilities.
  2. Bot Mitigation: Detecting and blocking malicious bots to prevent account takeovers, credential stuffing, and fraud.
  3. DDoS Protection: Defending against application-layer DDoS attacks to ensure service availability.
  4. PCI DSS Compliance: Enforcing security policies to meet compliance standards for protecting sensitive customer data.
  5. API Security: Securing APIs used in banking platforms from abuse and unauthorized access.
  6. Threat Intelligence: Leveraging threat intelligence to identify and mitigate zero-day attacks.
  7. Application Traffic Control: Managing and monitoring application traffic to ensure optimal performance and security.

These use cases help financial institutions maintain secure and resilient applications, critical for trust and compliance.

How has it helped my organization?

F5 Advanced WAF has significantly enhanced our organization's security posture by protecting critical banking applications against sophisticated threats. It ensures compliance with regulatory standards, improves customer trust through robust bot mitigation, and enhances application performance by mitigating DDoS attacks and securing APIs. Additionally, it provides real-time threat intelligence and streamlined security management, reducing downtime and operational risks.

What is most valuable?

  • Bot Protection: Mitigates automated attacks like credential stuffing.

  • API Security: Safeguards APIs against exploitation.

  • Advanced Threat Detection: Protects against OWASP Top 10 vulnerabilities and zero-day threats.

  • DDoS Mitigation: Ensures application availability during attacks.

  • Behavioral Analytics: Detects and mitigates anomalous traffic patterns.

  • Granular Policy Control: Enables precise security policy customization.

  • Threat Intelligence Integration: Offers real-time updates for proactive protection.

  • What needs improvement?

    1. Ease of Deployment: Simplify initial setup and policy configuration.
    2. UI Enhancements: Improve user interface for better navigation and usability.
    3. Integration: Enhance compatibility with third-party tools like SIEMs and DevOps pipelines.
    4. Performance Optimization: Reduce latency during high traffic volumes.

    Suggested Features for Next Release:

    1. AI-Driven Threat Detection: Advanced machine learning for proactive defense.
    2. Comprehensive API Protection: Extended support for GraphQL and WebSocket APIs.
    3. Cloud-Native Integration: Better functionality in hybrid and multi-cloud environments.
    4. Automated Policy Suggestions: AI-based recommendations for policy tuning.

    For how long have I used the solution?

    It's been two years that I've been working with this solution.

    What do I think about the stability of the solution?

    I am not experiencing any significant instability.

    What do I think about the scalability of the solution?

    F5 AWAF offers excellent scalability, enabling organizations to protect applications seamlessly across on-premises, cloud, and hybrid environments. It can handle increasing traffic volumes with minimal latency, ensuring consistent security for both small-scale deployments and enterprise-grade architectures. With its ability to integrate into CI/CD pipelines and auto-scale in cloud environments, F5 AWAF supports dynamic application growth without compromising performance or protection.

    How are customer service and support?

    Customer service is very responsive. If the issue persists beyond my local support capabilities, I open a ticket with F5, and they respond quickly. I rate their technical support 9 out of 10.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    Not now just I have checked the comparision and collect reviews from peerspoot and Quadrant

    How was the initial setup?

    The initial setup experience is straightforward, and I did not face any complexities. I recommend deploying the F5 AWAF solution on a single appliance with LTM.

    What's my experience with pricing, setup cost, and licensing?

    F5 is relatively less expensive compared to other solutions as F5 is considered the best.

    Which other solutions did I evaluate?

    Not Now

    What other advice do I have?

    I rate F5 eight to nine out of ten. I recommend F5 to customers who require a robust solution and have the budget for it. However, for customers looking for modest pricing, I would not recommend the F5 solution.

    I'd rate the solution eight out of ten.


      Ahmed Moamen

    Protects applications with versatile authentication features

    • December 03, 2024
    • Review provided by PeerSpot

    What is our primary use case?

    The primary use case for F5 Advanced WAF is to protect applications that are exposed to the internet. It is used to protect applications from known attacks, such as cross-site scripting and DDoS attacks.

    What is most valuable?

    F5 offers a versatile solution that can be integrated with APM in cases where integration with an external IDB is needed. It is useful for authentication backup if the on-prem directory service is unavailable.

    Additionally, its WAF functionality is valuable for protecting applications from attacks. It is a versatile and strong solution that's easy to understand and deploy.

    What needs improvement?

    The DDoS capabilities should be enhanced. More advanced features related to DDoS would be beneficial.

    For how long have I used the solution?

    I have been working with F5 Advanced WAF since 2017, which is almost eight years.

    What do I think about the stability of the solution?

    The stability is high. It's a robust product with high availability, ensuring no disruptions for end-users if a node failure is detected. Our deployments are based on high availability clustering.

    What do I think about the scalability of the solution?

    F5 Advanced WAF is highly scalable, both in its physical and virtual forms. Its scalability is based on the search, making it adaptable for various needs.

    How are customer service and support?

    The support from F5 is excellent, with resources readily available online. The quality of support depends on the service SLA purchased, with various levels of service provided.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The initial setup of F5 Advanced WAF is straightforward and easy to understand. Without prior training, I could build and publish applications using just the documentation.

    What about the implementation team?

    For standard and straightforward deployments, the implementation can be handled by a single person or a team based on the customer's size. Professional service can simplify the process significantly.

    What's my experience with pricing, setup cost, and licensing?

    The pricing is not cheap; I rate it a six out of ten.

    While it reflects the advanced capabilities of the product, reconsideration of the pricing is suggested.

    What other advice do I have?

    For reverse proxy solutions, F5 Advanced WAF is the best choice.

    Overall, I rate the solution an eight out of ten.


      reviewer2586870

    Harness comprehensive security to protect web applications from modern threats

    • December 03, 2024
    • Review provided by PeerSpot

    What is our primary use case?

    F5 Advanced WAF is used for the protection of applications from current web threats, including DDoS attacks. It provides a comprehensive security solution that incorporates different protection levels.

    What is most valuable?

    The most valuable feature of F5 Advanced WAF is its extensive set of capabilities for application protection, including DDoS prevention, and its ability to work with Pentesters and external scanners to observe user activity and eliminate false positives. This comprehensive approach to application security enables an organization to protect its web applications from diverse web threats effectively.

    What needs improvement?

    All features of Advanced WAF offer numerous functions, which means tuning configuration is not simple. It's a powerful tool yet can be complex for new users. Future updates should ensure not to break the current state, as users are concerned the new version may not meet current standards.

    For how long have I used the solution?

    I have been using F5 Advanced WAF for more than ten years.

    What do I think about the stability of the solution?

    F5 Advanced WAF is considered a stable product, and I would rate it as ten out of ten in terms of stability.

    What do I think about the scalability of the solution?

    The solution's scalability is solid, with the option to increase capabilities through licensing and adding modules in the virtual edition. However, it requires additional expenses, so I would rate it as a seven or eight out of ten.

    How are customer service and support?

    F5 provides one of the best technical supports, though there have been a few cases where customers were dissatisfied due to response speed. However, in general, their support is highly efficient and knowledgeable.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    In the past, Imperva was the leading solution, however, now F5 is preferred as it offers a superior solution according to customer feedback.

    How was the initial setup?

    Deploying the solution, including initial configuration, licensing, addressing, and enabling WAF, could take one to three hours. However, for a comprehensive setup, considering external factors and optimizations, the process could take up to a month.

    What about the implementation team?

    I handle installations and other related aspects by myself, without any additional help.

    What was our ROI?

    There are numerous benefits for end customers, as a secure application helps prevent potential breaches and ensures the safety of customers' data, especially in sensitive sectors like banking.

    What's my experience with pricing, setup cost, and licensing?

    F5 Advanced WAF is not cheap. That said, it offers numerous features and is known as one of the best solutions in its segment. It provides significant value by offering comprehensive protection for high-stakes environments.

    Which other solutions did I evaluate?

    I work with other vendors, such as Broadcom, Qualys, BeyondTrust, and Trend Micro, depending on the customer's needs and the vision of my company.

    What other advice do I have?

    I would fully recommend F5 Advanced WAF for its feature-rich offerings and high detection rate of threats. I rate it a ten out of ten as it is one of the best solutions available.


      Habib A

    Securing web applications with API and bot protection while enhancing IP intelligence

    • November 20, 2024
    • Review from a verified AWS customer

    What is our primary use case?

    The primary use case is to secure the organization's applications from web-based attacks, securing both web applications and APIs.

    What is most valuable?

    The product is used to secure web applications and has the ability to use API templates and bot protection features, such as blocking requests or presenting CAPTCHA pages to end users. We also implement Swagger files for API security and use custom profiles for device ID threshold management.

    What needs improvement?

    The main improvement needed is related to IP intelligence. Once we start receiving traffic from repetitive IP addresses, we have to report it to the SOC team to block it at the layer four level. Users would like to have an additional IP intelligence license to handle this within WAF itself without needing to engage with the SOC team.

    For how long have I used the solution?

    The solution has been used for three years.

    How are customer service and support?

    Customer service and support depend on the level of support subscribed to, such as silver or platinum support, which determines the response time.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    Deploying the solution involves an application learning and blocking phase. The process includes collecting application data, creating policies, and applying them to lower testing environments like QA or dev before moving to UAT and production. The learning phase is used to handle false positives and fine-tune the policies before going live.

    What about the implementation team?

    The in-house team manages and supports the WAF, handling incidents reported by end users when legitimate traffic is blocked. They update the policies to prevent the recurrence of similar blocks.

    What's my experience with pricing, setup cost, and licensing?

    The pricing and support service levels affect response times from customer service, depending on whether the support level is silver, platinum, etc.

    Which other solutions did I evaluate?

    We are exploring cloud-based solutions like Azure WAF and AWS WAF.

    What other advice do I have?

    I rate F5 Advanced WAF an eight out of ten.


      Mirseyid M

    Comprehensive threat protection enhances security while user interface improvement needed

    • November 14, 2024
    • Review provided by PeerSpot

    What is our primary use case?

    I use and recommend F5 Advanced WAF as a web application firewall to protect various applications. It is particularly effective in load balancing and enforcing security policies.

    How has it helped my organization?

    F5 Advanced WAF efficiently handles traffic and secures web applications, protecting sensitive data best for governmental organization. It ensures compliance with security standards by providing features like PCI DSS checks.

    What is most valuable?

    F5 Advanced WAF provides valuable features like signature-based protection, which includes up-to-date threat signatures for common attacks such as SQL injections and DoS protection. It also supports a load balancer for enhanced security and traffic management.

    What needs improvement?

    There are opportunities for improvement in updating the user interface to a more modern look. Additionally, the speed of technical support and community responses could be enhanced.

    For how long have I used the solution?

    I have been working with F5 Advanced WAF for two years.

    What do I think about the stability of the solution?

    F5 Advanced WAF is very stable when configured properly.

    What do I think about the scalability of the solution?

    F5 Advanced WAF is highly scalable and can handle large amounts of traffic due to its advanced load balancing capabilities.

    How are customer service and support?

    The technical support team provides responses within a day for critical issues, however, the community support can be slow, sometimes taking up to two weeks for a response.

    How would you rate customer service and support?

    Negative

    Which solution did I use previously and why did I switch?

    I have also used open-source WAF solutions such as OpenAppSec.

    How was the initial setup?

    The initial setup of F5 Advanced WAF is complex and requires detailed planning, especially for configuration files and management interfaces.

    What about the implementation team?

    Our internal team implemented F5 Advanced WAF with support from F5's sales engineers.

    What was our ROI?

    While F5 Advanced WAF is expensive, the investment is justified by its comprehensive security features.

    What's my experience with pricing, setup cost, and licensing?

    F5 Advanced WAF is notably costly, especially for small companies, however, it provides strong protection for its price.

    Which other solutions did I evaluate?

    l evaluated open-appsec as an alternative WAF solution.

    What other advice do I have?

    I would rate F5 Advanced WAF a seven out of ten.

    It is important to learn the network and security landscape before deploying. Understanding cybersecurity concepts and signature-based attacks is crucial.