My main use case for SecurityScorecard is that most of the time, the customer is looking for a solution which can provide all vulnerabilities and rate, security rate, and it also performs scanning of their domain, subdomain, and IP address. Customers can easily determine what weak passwords and policy configurations exist and can easily find out vulnerabilities.
A specific example of how a customer has used SecurityScorecard to solve a problem is that I have given SecurityScorecard to multiple customers, and they were looking to understand what vulnerabilities they have and what ratings they have.
I must add that SecurityScorecard continuously monitors the cybersecurity posture of the vendor, supplier, partner, SaaS platform, and others. Most of the time, the customer does not know what ports are open and whether they are exposed to vulnerabilities or weak SSL, TLS configuration, or malware signals, or misconfigured DNS. They also do not know whether their credentials are leaked. SecurityScorecard can help with this. For external attack surface monitoring, it is very useful.
The best features SecurityScorecard offers are cyber insurance underwriting and risk scoring, which I think are the best use cases, where the customer can easily reduce underwriting time and detect sudden posture changes.
Regarding how the risk scoring and cyber insurance features help my customers, they help detect sudden posture changes and evaluate the cyber hygiene of insured entities and price policies.
I would also add that it provides value for security posture management and executive reporting. It provides simple, visual, letter grade, and easy to explain metrics and score histories. Regarding the value it provides, it converts complex security issues into business-friendly language, which helps executives and the board understand cyber risk. It supports governance and risk metrics. Compliance support and auditing provide continuous monitoring, showcasing external posture over time, detecting misconfiguration that violates standards, and help with frameworks such as NIST 800 and ISO 27001, PCI DSS, HIPAA, DORA, and SOC 2.
SecurityScorecard has positively impacted my organization and my customers by providing numerous benefits. Customers easily obtain the score, which is a use case I value greatly. Customers can easily determine what ports are open and many other things so that they can secure their DNS, applications, and networks effectively.
My customers have seen measurable outcomes and specific improvements, as they have improved compliance and security with the help of SecurityScorecard.
SecurityScorecard can be improved. As it currently stands, it does a good job monitoring public-facing devices and the internet and DNS. If SecurityScorecard could also help their customers internally by developing their tool or feature so that customer devices that are not only public-facing can be monitored, it would be more beneficial.
I have been using SecurityScorecard for the last five to six years.
SecurityScorecard is stable.
The scalability of SecurityScorecard is fine, and there is no challenge with its scalability. As of now, I have not faced any issues with the scalability of SecurityScorecard.
Customers are getting good support 24/7 from SecurityScorecard. I would rate the customer support for SecurityScorecard nine out of 10.
Previously, customers were sometimes using FireCompass and sometimes different tools, and some customers were net new, fresh customers using SecurityScorecard for the first time. The payback period of SecurityScorecard is less than six months from an ROI perspective. Sometimes the customer evaluates other options such as FireCompass before choosing SecurityScorecard.
My experience with pricing, setup cost, and licensing is that pricing is acceptable as per the Indian market.
As of now, the customer is happy, and I have not seen any complaints from the customer regarding purchasing SecurityScorecard.
When I talk about the return on investment with SecurityScorecard, the customer feedback shows that it is good from an ROI perspective. I have observed that the customer is getting 176% ROI over three years, and they are happy with it.
My experience with pricing, setup cost, and licensing is that pricing is acceptable as per the Indian market.
Sometimes the customer evaluates other options such as FireCompass before choosing SecurityScorecard.