SHIELD FEATURE AI SERVICES
SHIELDReviews from AWS customer
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Shield Delivers Modern AI based Surveillance and Fast Archive
What do you like best about the product?
What I like best about Shield is that it feels like a platform that was built around real compliance workflows. We use it for both archive and surveillance, and it’s been a lot easier to manage compared to our previous vendor.
The surveillance side gives us more meaningful alerts with less noise, and search/retrieval on the archive side is quick when we need to investigate something or respond to requests. The UI also feels much more modern than a lot of legacy tools in this space.
Honestly, another big difference has been the team behind the product. Support and account management have been very responsive, and it feels like they actually listen to feedback and understand the challenges compliance teams deal with day to day. That was a huge improvement from the larger vendor we used before.
The surveillance side gives us more meaningful alerts with less noise, and search/retrieval on the archive side is quick when we need to investigate something or respond to requests. The UI also feels much more modern than a lot of legacy tools in this space.
Honestly, another big difference has been the team behind the product. Support and account management have been very responsive, and it feels like they actually listen to feedback and understand the challenges compliance teams deal with day to day. That was a huge improvement from the larger vendor we used before.
What do you dislike about the product?
The initial setup and configuration took some time, since we have a larger enterprise environment with multiple communication channels and policies to map out. However, once everything was in place, it has been running well, and the extra effort upfront has definitely been worth it for us.
What problems is the product solving and how is that benefiting you?
Shield primarily addresses the challenge of managing and monitoring communications across multiple channels without relying on separate tools for archiving, surveillance, and investigations. Previously, much of the workflow felt fragmented and more reactive than it needed to be.
For us, the biggest gains have been improved visibility and quicker turnaround when reviewing potential risk or responding to regulatory requests. The surveillance features help surface the conversations that genuinely need attention, rather than overwhelming teams with irrelevant alerts. At the same time, having centralized access to the archive makes investigations and audits far more efficient.
It has also reduced operational overhead for the compliance team, since we’re dealing with less manual effort and fewer disconnected systems than we had in our prior setup.
For us, the biggest gains have been improved visibility and quicker turnaround when reviewing potential risk or responding to regulatory requests. The surveillance features help surface the conversations that genuinely need attention, rather than overwhelming teams with irrelevant alerts. At the same time, having centralized access to the archive makes investigations and audits far more efficient.
It has also reduced operational overhead for the compliance team, since we’re dealing with less manual effort and fewer disconnected systems than we had in our prior setup.
Shields e-com surviellance.
What do you like best about the product?
We are in the process of implementing the relevant system from Shields. Tranparent RFQ process, competent and timely support through implementation.
What do you dislike about the product?
No dislikes so far. Shields have given full attention to all relevant topicss.
What problems is the product solving and how is that benefiting you?
Shields will perfom analysis of our e-communication to detect suspected market abuse, to strehghten our compliance with the market abuse regulation.
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