Endpoint Central (EE 250 computers & Single User)

What do you like best about the product?

I like that ManageEngine Endpoint Central has an intuitive, clean UI, is highly customizable and seamless, and has a great depth of features. The MDM features are great, and it helps me house all my tenants under one.

What do you dislike about the product?

I think communication and getting pricing could be better. I had to talk to multiple people to get set up the way I wanted, and that seems like it could be streamlined a bit.

What problems is the product solving and how is that benefiting you?

I use ManageEngine Endpoint Central to meet our MSP need to house all tenants under one.

What do you like best about the product?

I find it very easy to remote into my users, and the updates and patches are very user friendly. I’ve used ManageEngine Endpoint Central for many years, and it’s amazing. The setup was pretty straightforward. The staff are amazing and help whenever I need it; Mangesh helped me twice in one day with the upgrades and did it all for me. I also use it to deploy apps, drivers, and software.

What do you dislike about the product?

Windows service pack patches sometimes don’t go through in one shot and come back saying they couldn’t reach the client, even when the other updates go through. I have to go into each machine and install the missing patch individually. Other than that, it’s good.

What problems is the product solving and how is that benefiting you?

I was having a hard time updating ManageEngine Endpoint Central and the secure gateway, but Mangesh helped me twice in one day and did all the upgrades for me.

What do you like best about the product?

I like that ManageEngine Endpoint Central is transparent, easy to use, and has a user-friendly interface. I can easily create software deployment packages, including pre- and post-deployment commands, and deploy software automatically. The self-service portal lets users install software themselves, which makes administration easier. I can remotely access a user's computer to check and resolve problems. The filter makes it easy to find software installed across computers, and I can export the information as a CSV. The online instructions and videos also made it easy to use and set up.

What do you dislike about the product?

When I request a feature, it can take a while to get it. I’d like a quicker response and faster fixes instead of waiting so long.

What problems is the product solving and how is that benefiting you?

We used to deploy software manually on each computer; now I can deploy it automatically, and the self-service portal makes it easier for users to install their own software.

What do you like best about the product?

What I like best about ManageEngine Endpoint Central is its centralized management capability. It allows us to manage software deployment, patch management, asset inventory, remote troubleshooting, and endpoint security from a single console. The automation features save significant administrative time, and the reporting and scheduling options help us proactively monitor device compliance and software installation status across the organization.

What do you dislike about the product?

One area for improvement in ManageEngine Endpoint Central is that some reporting and custom report configurations can be complex to set up, especially when creating highly specific or dynamic reports. The user interface can occasionally feel cluttered, making certain features difficult to locate. Additionally, troubleshooting failed deployments or patching issues sometimes requires more manual investigation than expected.

What problems is the product solving and how is that benefiting you?

ManageEngine Endpoint Central solves several endpoint management challenges by providing a single platform for software deployment, patch management, remote support, asset inventory, and compliance monitoring. This has helped us reduce manual administrative work, automate routine endpoint tasks, improve visibility across all managed devices, and quickly resolve user issues through remote troubleshooting. The centralized reporting and automation capabilities also help ensure that devices remain secure, up to date, and compliant with company standards.

What do you like best about the product?

We like that software deployment and uninstallation also like that remote support feature of end user

What do you dislike about the product?

Patch deployment failed then we didn't describe how we deploy the same again

What problems is the product solving and how is that benefiting you?

If new features are added, then intimate the user also OEM Support and chat support for quick response regarding normal issues.

What do you like best about the product?

User friendly GUI and easy to understand. Most of the configurations are self explanatory. Day to day operations like patch management, remote support are easily handled by single console.

What do you dislike about the product?

Customize access provision for Admins are not feasible like if we want to restrict remote access for specific critical/confidential systems for all admins including default administrator that is not feasible.

What problems is the product solving and how is that benefiting you?

The best part I like is the Test and Approved Patching mechanism, this helps us to minimize the impact which may be caused due to unexpected bugs/known issues with Microsoft Windows patches.

What do you like best about the product?

The remote control and easy Access to a client. The good dashboards for all vulnerabilities in the network. The fast support team from ManageEngine.

What do you dislike about the product?

The long time until a config or software deployment is finished (between 1-90 minutes is normal). That's too long for us.

What problems is the product solving and how is that benefiting you?

Templates for software deployment without building own software packages with silent switches etc.

What do you like best about the product?

I like the automated patch management. I can set deployment policies and let updates run in the background, which saves me hours of manual work. It automates updates across Windows, Mac, and Linux, and custom deployment schedules reduce our workload and help keep endpoints secure and software versions standardized. I also use it to deploy software and remotely troubleshoot user machines, and it saves a ton of time on patching and remote support. The setup was straightforward and much faster than our old SCCM setup. I didn’t have to maintain dedicated servers or stand up a massive SQL infrastructure, and we had the console running and agents deployed within a couple of days.

What do you dislike about the product?

I find the reporting tools a bit basic, so I often end up exporting data to Excel to format it exactly how I need it. The user interface is pretty dense, and I have to dig through five layers of submenus to change a setting. I’d like a global search bar that pulls up deep settings.

What problems is the product solving and how is that benefiting you?

I use ManageEngine Endpoint Central to eliminate the headache of manually patching endpoints and keep our software versions standardized across the board.

What do you like best about the product?

What I love most about ManageEngine Endpoint Central is the centralized management and automation that it provides. It helps us manage our desktops, laptops, and servers all within one console. We can perform automated patching, software installation, system health monitoring, and security enforcement through this product. Some of its key capabilities include patch management, remote troubleshooting, asset inventory, and BitLocker management, which help reduce manual IT effort.

What do you dislike about the product?

The patching process may at times need further troubleshooting in cases where the update fails or the device is not online. There can be room for some customization of the reporting dashboard, and there is need to increase the efficiency of endpoint management through improved console responsiveness and policy synchronization among others.

What problems is the product solving and how is that benefiting you?

It assists us in dealing with issues such as endpoint management, deployment of patches, installation of software, tracking of IT assets, and implementation of security policies. We can manage our desktops, laptops, and servers using a central console, automate patch deployment, remote troubleshooting of devices, and hardware and software inventory monitoring. This will minimize manual effort and save time on IT support.

What do you like best about the product?

What I like best is that I can manage all our computers and devices from a single dashboard. Previously, we used different tools for different tasks, but now patching, software deployment, inventory, and remote support are all in one place. The automatic patch management works really well, and the third-party patching is a big plus. Remote access is also very useful as I can help users in other locations without any problem. The remote wipe feature is something we wanted for a long time, and here it works properly. It also saves a lot of manual work, and our daily IT operations are now more organized. Customer support is fast and helpful too.

What do you dislike about the product?

Some advanced features are a bit difficult at the beginning, and it takes some time to learn them. When there is an agent or deployment problem, solving it also takes a little time. Reports and screens could be simpler.

What problems is the product solving and how is that benefiting you?

We were managing our computers and devices with many different tools, and a lot of work was done manually. Tracking which software and hardware each user had was difficult, and keeping all systems updated with patches took a lot of time. Endpoint Central solved this by bringing everything into one dashboard. Patching is now automatic, including third-party applications, so our systems stay updated and secure without much effort. Software deployment is also easy, and we do not have to go to each machine. Remote access helps us fix user problems quickly, even when they are working from another location. The biggest benefit for me is saving time; manual work has reduced, our daily IT operations are more organized, and the team can focus on other important tasks.