We actually work with BMC and similar solutions, and while I wouldn't say that they are the same as a full, fully-fledged
APM, we're working our way up using open source and everything, so I don't know how far we'll get with that. We're a government agency, and although these costly tools are very efficient and useful, it's hard for me to convince the organization about that, especially since we're not allowed to use public cloud solutions, so we have an on-prem solution, which makes us a demanding customer.We use BMC Helix with the
AIOps solution, and while all of these are public domain knowledge because we have to be open with how we procure and purchase our services, I am not the one who would purchase such a system. I would be the customer to it and someone else would host it, while I work more with observability, such as the
Grafana stack and the cloud-native solutions.We're working with
Grafana more actively now for maybe a couple of years, and we are looking at Tempo and the tracing solutions to see if it will scale. We have metrics back-ends and everything, and we're basically late-stage discovery, early-stage implementation at large scale, with 1,400 people in our tech organization and a 14,000 people organization, where the technology side is just 10%.We get alerts from the alerting tools, and we act on them. I'm looking now at logs, Grafana, trace profiles, and while we're not yet into AI/ML and root-cause analysis, we do focus on alerting and, to some extent, plugins and app observability, mainly utilizing the basics for now.