CYPHER

CYPHER Learning is our preferred platform for executing learning management needs, where we use it to train our employees, onboard new employees, and execute orientation and new training and career development to existing employees, enabling us to impart new knowledge based on emerging trends and changes in our workflow and portfolio.

A specific example of how we used CYPHER Learning for onboarding occurred when we recently hired new agents to facilitate the proper execution of our customer service. We applied CYPHER Learning to fine-tune these new employees so they could understand our workflow and vision, and how to handle our customers effectively.

CYPHER Learning is also used in sales by our sales and marketing department, where they reach new clients who request orientation or training to become knowledgeable about what we offer, facilitating customer training and also training our partners and business stakeholders on their expectations from us.

CYPHER Learning offers quite a number of features, including being an AI-powered platform that allows you to prompt it and generate learning content from scratch, and it is comprehensive, enabling us to train and assess our employees to ensure they have captured the content.

The assessment tools provided by CYPHER Learning are quite helpful in tracking progress, as you can reward based on merit through certifications, badges, and leaderboards, allowing us to gauge and refine the content if necessary, thanks to the AI feature that helps generate new lessons and training methods.

A notable aspect of CYPHER Learning is its detailed analytics, which are vital for stock taking and deciding the path we take in training, allowing us to keep effective lessons for future use based on their reception.

CYPHER Learning has positively impacted our organization by enabling us to onboard new employees in a simpler manner, allowing us to calibrate our curriculum in-house and personalize content to meet specific skills and needs.

One challenge I have experienced with CYPHER Learning is the availability of the internet, which is necessary for accessing the platform and content, especially during online training or video programs.

Regarding improvements, the pricing of the premium version of CYPHER Learning could be a barrier for smaller organizations, making them opt for traditional training methods.

I have been using CYPHER Learning for a period of three years.

CYPHER Learning is stable when you have all the needed investment.

The scalability of CYPHER Learning is smooth and open, depending on the number of users.

Customer support for CYPHER Learning is accurate, open, and willing to make customers feel comfortable, providing comprehensive responses.

We did not use a different solution prior to CYPHER Learning.

My experience with pricing, setup cost, and licensing was easier, as we received our quote on time, and the pricing was not much of a hindrance, with setup costs based on our investment.

I have seen a return on investment, particularly in terms of money saved, since we no longer need to outsource training, which used to incur significant costs.

My experience with pricing, setup cost, and licensing was easier, as we received our quote on time, and the pricing was not much of a hindrance, with setup costs based on our investment.

Before choosing CYPHER Learning, we did not evaluate other options.

CYPHER Learning's governance and security are secure, as I have used it without any adverse effects or issues regarding data handling.

The output of CYPHER Learning is clear, and since it is an AI-powered platform, the room for errors is minimal, ensuring accuracy and reliability.

Regarding onboarding time, feedback from employees indicates that CYPHER Learning presents content in a simpler manner, reducing onboarding from a week when outsourced to only a few days in-house, and allowing a continuous learning process.

CYPHER Learning is a modern platform that will improve your organization by ensuring knowledgeable employees who can effectively meet client needs. I would rate CYPHER Learning an eight out of ten overall.