GBG Reach

What do you like best about the product?

I use Loqate for address verification and type-ahead address suggestions. It helps ensure the addresses customers enter on orders are deliverable and correct, and catches misspellings and typos that could delay order processing. The API is fast, reliable, and stable year-round, even during the busiest holiday seasons. I find the service easy to configure and set up on my website, and once it’s working, it needs no maintenance and runs quietly in the background. The APIs are simple and well documented, and setup and launch weren’t an arduous task. The account support team is also always willing to jump in and assist when needed.

What do you dislike about the product?

I find the admin panel dated and not very user-friendly, and it can be confusing to configure each service. It could be modernized, though I rarely need to go back and make changes once it’s configured.

What problems is the product solving and how is that benefiting you?

Loqate helps us ensure the addresses our customers enter into orders are deliverable and correct. It catches misspellings and typos that would delay order processing.

What do you like best about the product?

Loqate ensures the address details are verified before our customers finalise their order reducing manual work by ops team. The feature easily integrates into our system and is fast at checkout and easy to use by customers. We are on a global pricing structure that is reasonable. The Loqate team are helpful in explaining features and settings.

What do you dislike about the product?

Sometimes there are confusions with accounts across markets as we are on a shared global account that needs to be checked.

What problems is the product solving and how is that benefiting you?

Ensuring address details are accurate when customers enter their data. Many people still don't know their postcodes and Loqate gives them the answer for faster checkout.

What do you like best about the product?

Without a doubt, what sets Loqate apart for me is the outstanding level of support—specifically from our account manager, Clive. In an industry where great customer service can be hard to come by, Clive has been an absolute game-changer. He is remarkably responsive, proactive, and always ready to jump in whenever we need guidance or have questions to work through. Knowing we have someone who genuinely cares about our setup and provides fast, expert assistance gives us total confidence. The technology is brilliant, but having Clive and the support team in our corner makes the entire experience exceptional.

What do you dislike about the product?

Honestly, it’s hard to find much to fault. If I had to pick one thing, it’s that the platform has so many granular settings and advanced data capabilities that it can feel a bit overwhelming at first glance when you just want a simple setup. That said, it’s a very good problem to have—it shows just how powerful and customizable the tool actually is under the hood. Plus, having Clive on hand to point us straight to what we needed meant we bypassed the learning curve entirely.

What problems is the product solving and how is that benefiting you?

The core problem Loqate solves for us is getting customer accounts set up right the first time.

In a physical card business, a bad or mistyped address isn’t just a data hygiene issue—it’s an expensive operational headache. If a card gets dispatched to an incomplete or invalid address, it bounces back or gets lost. That forces us to cancel and re-issue cards, burns courier/postage costs, drives frustrated customers straight into our CS queues, and spikes our operating expenses.

Loqate completely eliminated that cycle at the front door. By capturing and validating precise, delivery-ready addresses during onboarding, we stopped returned post in its tracks, cut unnecessary inbound contacts to customer support, and significantly brought down our replacement card overheads.

What do you like best about the product?

I use Loqate for address validation in our web and app checkout. Customers can quickly find their address and fill in checkout forms faster, while the address data stays accurate. It just works: we plug it in and leave it, we never have issues, and it needs no ongoing management. I value its address capture service because its postcode lookup coverage is the best of any tool in this space, including for new-build properties, flats, and rural areas. Shopify setup was a simple app install and configuration, and the API integrations with SAP Hybris and Fluid POS were relatively straightforward.

What do you dislike about the product?

There isn't anything to dislike. The service just works.

What problems is the product solving and how is that benefiting you?

With Loqate, I help customers find their address and fill out checkout forms faster, while making sure the address data we capture is accurate.

What do you like best about the product?

System has always had a very high up time, and high level of reliability

What do you dislike about the product?

Our customers sometimes find it harder to find non UK addresses, as we see more manually added international addresses. This could be down to their lower level of familiarity of non UK addresses though

What problems is the product solving and how is that benefiting you?

An easy way for our customers to find and use addresses, especially addresses that are not their own. Improved deliverability from more accurate addresses

What do you like best about the product?

Software works, stable and reliable. Adapts to future / technology changes without invalidating current use case

What do you dislike about the product?

Nothing to call out. (filling characters now to pass validation)

What problems is the product solving and how is that benefiting you?

Quick (millisecond) real time address search validation in our various journeys (app, web, direct)

What do you like best about the product?

Loqate, with their various modules help us across a number of applications improve the quality of our data being captured. This also leads to reduced shipping fees with the carriers.

What do you dislike about the product?

The admin panel can get a little confusing,

What problems is the product solving and how is that benefiting you?

We now get valid and correct addresses, emails and phone number validations

What do you like best about the product?

The product is very capable and accurate, and it has helped us resolve issues caused by poor-quality address data that were costing the business time and money. The team at Loqate is also very helpful, quick to provide support, and consistently friendly. The price feels very reasonable as well, especially considering the extensive functionality you gain compared with services such as the Google Maps API.

What do you dislike about the product?

There isn't much to dislike about Loqate. The only difficulty is with the user interface in the main admin portal. It's not very user friendly, but once you are set up and running there aren't many reasons to go back in there.

What problems is the product solving and how is that benefiting you?

We have an address verification service in the checkout which allows users to search for their address much quicker than manually entering it. They can even search based on their current location, so may not need to type anything at all. This helps with checkout conversion, and usability. Also this ensures that we are providing valid addresses from all around the world to our fulfilment teams, which reduces failed deliveries and fines from couriers for incorrect address data.

What do you like best about the product?

Loqate GBG have been a great supplier to work with. The service is reliable, but what really stands out for us is the quality of the relationship and support we receive.

Our Account Manager is fantastic. They’re always responsive, helpful and genuinely interested in understanding our business and identifying new ways Loqate can help us deliver a better experience for our customers.

A great team, a strong partnership and a supplier we really enjoy working with.

What do you dislike about the product?

We’d welcome a little more proactive support in helping us extend validation across all of our customer touchpoints, ensuring we’re getting the maximum value from the service and providing customers with a consistent experience wherever they interact with us.

What problems is the product solving and how is that benefiting you?

Loqate helps us improve the quality and accuracy of the contact information customers provide, particularly email addresses and mobile numbers. By validating details at the point of entry, we can reduce errors and improve the likelihood that important customer communications reach the right person. Ultimately, this helps us provide a smoother, more reliable customer experience while improving the quality of the data we hold.

What do you like best about the product?

I use Loqate to confirm whether the millions of telephone numbers we manage are live, valid, or dead. The service is very good, and the staff are friendly, helpful, and knowledgeable. I’ve trusted the service over the years, and the setup was easy and managed by the Loqate team.

What do you dislike about the product?

Nothing comes to mind - everything has been very smooth

What problems is the product solving and how is that benefiting you?

I use Loqate for identity verification, confirming whether the millions of telephone numbers we manage are live, valid, or dead.