IBM Concert as a Service - AI-Powered Exposure Management for DevOps

What do you like best about the product?

I like the unified visibility the most, as it brings information from different systems together, making it easier to identify important issues and troubleshoot them quickly. The AI-assisted insights are also useful, as they help highlight important issues and provide additional context. This makes it easier to prioritize problems and decide where to focus first. The unified visibility gives me a clearer view of the IT environment, while AI-assisted insights help identify and prioritize important issues, making troubleshooting faster and more efficient.

What do you dislike about the product?

I find the platform can have a learning curve for new users, especially during setup and integration. I would appreciate simpler configuration and clearer step-by-step documentation to improve the experience.

What problems is the product solving and how is that benefiting you?

I use IBM Concert Platform to get a unified view of our applications, reduce IT management complexity, and prioritize issues quickly. The AI-assisted insights and unified visibility are great for faster and more efficient troubleshooting.

What do you like best about the product?

I use the IBM Concert platform to automate my repetitive tasks, which helps reduce the time I spend on them. I like the interface of the platform as it's easy to use even for people who aren't familiar with coding. This really makes my everyday work easier. I also enjoy using the AI part of the platform to generate ideas and conduct research over my data. The initial setup was much easier for me because of its user-friendly interface.

What do you dislike about the product?

I'm still not familiar with all the features available on IBM Concert platform and I'm still exploring all the menus. I feel it should create more differentiation than other competitive platforms, as the data should not be the same.

What problems is the product solving and how is that benefiting you?

I use IBM Concert platform to automate repetitive tasks, reducing time. Its user-friendly interface makes it easy for anyone, even without coding skills. It simplifies my daily work and I use its AI capabilities to generate ideas and conduct data research.

What do you like best about the product?

I like the IBM Concert platform's centralized visibility and risk insights. It makes it easier to understand what's happening across the IT environment, prioritize issues, and troubleshoot incidents more efficiently. The centralized visibility helps me quickly grasp the overall health of our IT landscape without checking multiple systems separately. I also appreciate how it helps reduce the complexity of IT operations by correlating alerts and risks, and supporting faster troubleshooting and incident resolution. Using IBM Concert alongside other infrastructure monitoring and IT service management tools enhances visibility during incident troubleshooting.

What do you dislike about the product?

I find the learning curve for new users challenging. Some features and insights can take time to understand and configure effectively. More intuitive navigation, clearer documentation, and additional customization options for dashboards and alerts would make the platform easier to use. It can take some time to understand how the different dashboards, insights, alerts, and risk information are organized and how they relate to each other.

What problems is the product solving and how is that benefiting you?

I use IBM Concert platform for centralized IT operations and infrastructure monitoring. It reduces the complexity by providing centralized visibility, correlating alerts, prioritizing risks, and supporting faster troubleshooting and incident resolution.

What do you like best about the product?

What I like best about IBM Concert is its ability to bring different IT operations capabilities into one platform. It provides a unified view across applications, infrastructure, security, and performance. The AI-powered insights and automation help teams identify issues faster, understand business impact, reduce operational complexity, and make better decisions.

What do you dislike about the product?

One downside of IBM Concert is that it can be complex to implement and manage, particularly in large hybrid environments. Users may need time and technical expertise to understand its capabilities and configure integrations effectively. The platform is also relatively new, and some features and deployment options are still evolving.

What problems is the product solving and how is that benefiting you?

It helps organisation to solve the IT platform related issues and to enable the AI Ops metrics

What do you like best about the product?

IBM concert helps me in Risk management specially in my design tools and I use the AI driven tools to optimize my workflows. Being in precision manufacturing industry I need actions to speed up and IBM concert greatly helps my company to detect issues faster.

What do you dislike about the product?

I do not dislike anything but surely needed a better client support as only specialized qualified people can do support to industry as ours and would love to have such support in future.

What problems is the product solving and how is that benefiting you?

It greatly helps me with risk management by acting consistently on cost and risks involved in the Business and also it correlates across the domain teams which results in repetitive failures in the Business.

What do you like best about the product?

I like that IBM Concert gives a single clear view of everything and highlights what needs attention first, saving time and confusion. I find the real-time visibility of project health and clear prioritization of risks in one place incredibly beneficial. I also like how it turns complex data into simple, actionable insights instead of just showing raw information. Real-time visibility helps me quickly understand the current health of projects without checking multiple tools, which saves time and reduces confusion. Clear prioritization helps me focus on the most critical risks or issues first, so I can take faster action and avoid bigger problems later.

What do you dislike about the product?

Sometimes the insights can feel a bit overwhelming at first, especially if there’s a lot of data flowing in from multiple tools. It could be improved with simpler customization options and more intuitive filtering, so teams can tailor the dashboard more easily to their specific needs. IBM Concert would be even better with more flexible dashboard customization, simpler advanced filtering with saved presets, better noise control for alerts, and a smoother drill-down experience to quickly reach root causes.

What problems is the product solving and how is that benefiting you?

IBM Concert helps track work, fix issues, and manage projects in one dashboard. It offers real-time visibility of project health and prioritizes risks, saving time by reducing confusion and helping me address critical issues quickly.

What do you like best about the product?

I like how IBM Concert brings everything together in one place and gives clear, actionable insights. It saves time, reduces confusion, and makes it easier to stay on top of issues without switching between multiple tools. The initial setup was fairly smooth, and although it took some time to understand all the features, the basic configuration was straightforward. I also appreciate how it allows me to monitor and manage application health and risks efficiently, giving me clear insights into issues and automating repetitive tasks. It helps me fix problems faster before they impact performance.

What do you dislike about the product?

Sometimes the interface feels a bit complex at first, especially for new users, so a simpler layout or better onboarding would help. Also, improving customization options and making some features more responsive would make the overall experience even better. The interface could be more user-friendly by simplifying navigation and reducing clutter on the main dashboard. Adding customizable widgets or drag-and-drop options would help users focus on what matters most to them. It would also be useful to have more flexible alert settings and easier ways to personalize reports based on specific needs.

What problems is the product solving and how is that benefiting you?

I use IBM Concert to monitor and manage application health and risks, with everything in one place. It helps quickly identify issues, automate repetitive tasks, and solve problems faster, cutting down on delays and improving efficiency.

What do you like best about the product?

I use IBM Concert for centralized IT operations management and incident resolution, which helps correlate alerts and identify root causes faster. One of its biggest advantages is the AI-driven insights that assist in prioritizing critical incidents and improve response times. The platform also offers clear visibility across infrastructure, applications, and services, which enhances collaboration between teams. Since implementing it, I've noticed improvements in incident management efficiency, reduced downtime, and better overall service reliability. IBM Concert becomes especially valuable because of how well it supports preparation and provides a strong operational environment for teams. Additionally, the very helpful tutorial made the initial setup easy.

What do you dislike about the product?

All good

What problems is the product solving and how is that benefiting you?

I use IBM Concert for centralized IT operations management, reducing alert noise, speeding up root cause analysis, and improving visibility across environments. It enhances cross-team collaboration, prioritizes critical incidents, and improves response times, leading to better service reliability and reduced downtime.

What do you like best about the product?

I like that IBM Concert helps me concentrate on things and prioritizes risk management. I appreciate how it excels at unifying fragmented data and provides measurable resilience scores that were previously based on gut feeling. Additionally, I find the initial setup of IBM Concert simple and intuitive.

What do you dislike about the product?

I feel there's context overload in AI Assistance and the depth of third-party integration isn't deep enough.

What problems is the product solving and how is that benefiting you?

IBM Concert helps me concentrate by unifying fragmented data and providing measurable resilience scores, moving beyond gut feelings. It prioritizes risk management effectively.

What do you like best about the product?

I like how IBM Concert provides noise reduction, so I don't have to use separate tools for logs and metrics, which is good. The AI-powered event/crash automation is pretty appealing because it reduces duplicate events as it already has context and helps prevent a lot of data from being thrown at you without understanding the pain points.

What do you dislike about the product?

I find the learning curve to be too much, and I still feel like I don't know a lot of things about IBM Concert.

What problems is the product solving and how is that benefiting you?

I use IBM Concert for operational visibility. It reduces noise, so instead of using separate tools for logs and metrics, it's good. It handles AI-powered event/crash automation, reducing duplicate events and providing clear context.