Infobip Message MCP Server

What do you like best about the product?

I love that Infobip is not very expensive.

What do you dislike about the product?

I find the service quality very average, and I have issues with receiving SMS. Not very responsive.

What problems is the product solving and how is that benefiting you?

I use Infobip to send SMS and validate certain operations, ensuring that the user is indeed the one performing the operation.

What do you like best about the product?

It works!! it provides a complete solution for my needs even when integrating with other CCAAS systems

What do you dislike about the product?

Support is sometimes slower to respond than I’d like.

What problems is the product solving and how is that benefiting you?

It provides my CCaaS with a way to add a true omnichannel solution. Adding digital channels and chatbots to my existing voice CCaaS has allowed us to expand our portfolio of services without having to move to a completely different CCaaS.

What do you like best about the product?

Omnichannel allows us to connect with customers across multiple channels, making segmentation straightforward and providing us with more options to engage. Integration is also easy.

What do you dislike about the product?

Support could be improved, and it would be helpful to have some basic features, such as a cropping option in email. It consistently takes about three days to receive a response from them.

What problems is the product solving and how is that benefiting you?

Omnichannel tool

What do you like best about the product?

They have best integration with almost all the best tools, its very easy to use

What do you dislike about the product?

Sometimes, the support team responds with delays.

What problems is the product solving and how is that benefiting you?

They assisted us in capturing click rates and provided us with direct access to the bot journeys.

What do you like best about the product?

The user interface is intuitive, and campaign scheduling is smooth, with delivery tracking that is both detailed and reliable. Their global coverage and compliance readiness make them a strong partner, especially when dealing with cross-border messaging regulations. Additionally, the customer support team is proactive, friendly, and willing to hop on quick calls to resolve even the most nuanced issues. Their Infobip API and integrations also make it easy to connect with internal systems like CRMs or core banking platforms.

What do you dislike about the product?

While the platform is powerful, there’s sometimes a lack of clarity in reporting when campaigns fail to send or are delayed, especially during the testing phase. More real-time logs or automated alerts for failures could help reduce back-and-forth with support. Additionally, while support is responsive, it may sometimes take a bit of technical escalation before reaching root cause, though they do eventually get it sorted. UI updates could also be more regular.

What problems is the product solving and how is that benefiting you?

Infobip helps us streamline multi-channel customer communication, ensuring timely and reliable delivery of critical messages like account updates, service alerts, and promotional content. It has improved our operational efficiency and customer engagement by offering a centralized platform to manage all messaging needs with good traceability.

What do you like best about the product?

The portal is clean and nice and easy to use. API is straightforward and the supporting documentation is good.

What do you dislike about the product?

Their support! The only way to log a support issue is via email and there is no acknowledgement that the ticket has been received. But worst of all, it will take several days before getting a reply, if at all!

What problems is the product solving and how is that benefiting you?

Sending of Voice & SMS notifications.

What do you like best about the product?

Infobip is a complete marketing communication tool with an amazing interface and UI & UX which makes the platform easy to use and navigate, even for the first timers. The analytics part is also very good and gives us a brief idea about the campaign success ratio.

What do you dislike about the product?

The main issue is with the customer support as they usually take a longer period of time to respond to even basic queries and this needs to be addressed as soon as possible.

What problems is the product solving and how is that benefiting you?

The main benefit which we are minting is our cost reduction for our bulk SMS communications. It was very easy to integrate with our partner CRM. The success rate of our SMS also improved dramatically.

What do you like best about the product?

Very easy creating account and start usage.
Quick response from sales
Prompt resolving of my issue
Kind and respectful communication

What do you dislike about the product?

I have not found any problems in communication

What problems is the product solving and how is that benefiting you?

Sending verification SMS messages

What do you like best about the product?

Infobip allows you to take control of your Marketing campaigns, offering you solutions as your company needs; this ensures that as your business demands more tools, you can have them without hiring another Marketing platform.

What do you dislike about the product?

The customer service offered by infobip could be improved, the response times are very slow, it takes up to 3 days to solve technical problems, that is a long time to not be able to execute pending campaigns, the sales representative frequently changes, which makes you have to explain your process again to the new person who is in charge of your account.

What problems is the product solving and how is that benefiting you?

Infobip helped us solve the need for an email marketing and SMS solution to communicate with our customers to offer personalized attention and achieve conversion beyond the physical store, managing to connect with them at the right time.

What do you like best about the product?

Its interface is really good
Also we can easily track the success rate of SMS using bars
The response can easily be tracked with error code

What do you dislike about the product?

Nothing as such its really good and easy to understand

What problems is the product solving and how is that benefiting you?

We are sending our P1 incident information to the user for quick response from their end and broadcasting some information as well.