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IBM Watson Discovery

IBM Software | 1

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External reviews

97 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Hussam Eldeen M.

I used it with Watson assistant to make the Conversational AI connected to knowledge pool

  • June 12, 2023
  • Review verified by G2

What do you like best about the product?
Easy to use and connect with documents, Powerful natural language processing (NLP) capabilities. Watson Discovery uses NLP to extract insights from unstructured data, such as text documents, emails, and social media posts. This can be used to identify trends, patterns, and relationships in data that would be difficult or impossible to find using traditional methods.
What do you dislike about the product?
I don't dislike IBM Watson Discovery, but I have noticed some potential drawbacks you may want to consider before using it.

It can be expensive. IBM Watson Discovery is a cloud-based service, so you must pay a monthly subscription fee. The price will vary depending on the data you need to store and the number of users you need to support.
What problems is the product solving and how is that benefiting you?
Unstructured data. A large amount of data is unstructured, meaning it is not traditionally organized. This can make it difficult to extract insights from this data. Watson Discovery can help me to analyze unstructured data, identifying trends, patterns, and relationships that would be difficult or impossible to find using traditional methods.


    Sushmit J.

The experience with the product is great

  • June 01, 2023
  • Review verified by G2

What do you like best about the product?
IBM Watson Discovery is an AI-powered search and content analysis platform. Its notable features include advanced Natural Language Processing (NLP) for accurate understanding of unstructured data, robust document and data ingestion capabilities, powerful search and query functionalities, cognitive insights that identify patterns and relationships in data, integration with other Watson AI services, and developer-friendly APIs and SDKs. Users appreciate these features for their ability to enhance data analysis, enable data-driven decision-making, and efficiently extract insights from large volumes of structured and unstructured data.
What do you dislike about the product?
IBM Watson Discovery, like any software, has certain limitations and potential areas for improvement. These include the complexity of setup, requiring technical expertise; a learning curve to fully utilize its capabilities; challenges in customization and training of AI models; variable pricing that may be a consideration for some users; and potential integration challenges. However, these considerations may vary based on individual experiences and requirements. Despite these potential limitations, IBM Watson Discovery is still regarded as a valuable tool for search, content analysis, and extracting insights from data.
What problems is the product solving and how is that benefiting you?
It helped me in my research and benefited me in finding lots of information. Also, it allows researchers to customize their model. It really increased my overall performance.


    Naveen P.

Watson discovery

  • November 10, 2022
  • Review provided by G2

What do you like best about the product?
I have used watson discovery during these fist release. It was working fine. I had uploaded a online computer book. And it was working very fine to search and show results from the documents. It was nice experience to get the overview of how AI works. Good NLU in watson discovery.
What do you dislike about the product?
I didn't find much dislikes but sometimes i felt like answer was not that precise if it gets the duplicate answers.
What problems is the product solving and how is that benefiting you?
It did work to get some answers from a large size document. I was not willing to read the entire book. User can upload the document and can try to ask question suing discovery api's.


    Computer Hardware

It was great and interesting

  • October 12, 2022
  • Review provided by G2

What do you like best about the product?
Creating chatbots with natural language processing with more comfortable tools. An optimized environment makes it more fascinating. Compared to other products watson discovery provides a more user-friendly environment.
What do you dislike about the product?
Actually, if the capability of uncertain term handling could be improved, It is an essential aspect of human conversation to understand uncertain terms such as little, far, and near.
What problems is the product solving and how is that benefiting you?
Question answering for customers and interested parties. It saves time and energy while keeping customers satisfied with fast responses. It provides a positive influence on customers.


    Parikshit K.

I think it is the most intuitive tool for non-coders

  • June 06, 2022
  • Review provided by G2

What do you like best about the product?
Even if you do not have a coding backgro
What do you dislike about the product?
Even if you do not have a coding background, you can build tools like chatbot and use them for your organisation or self-owned business. It works best with websites and apps.
What problems is the product solving and how is that benefiting you?
I used it to deploy a chatbot on my business website and it works flawlessly. Knowing the fact that I do not come from a technical background, it really intrigues me that I was able to do such a technical task without much coding skills.
Recommendations to others considering the product:
I highly encourage people to understand AI as it is the future of all technologies and it really makes our society complete


    RADHA G.

Radha Guha reviewing IBM Watson Discovery

  • May 07, 2022
  • Review provided by G2

What do you like best about the product?
Advanced search techniques and text analytics results.
What do you dislike about the product?
Nothing I liked everything that I explored.
What problems is the product solving and how is that benefiting you?
I developed a College Info Chatbot using IBM Watson framework.
Recommendations to others considering the product:
I will recommend others for this product for advance search and text analytics.


    Bhupesh S.

Quicker and Easier Implementation for Chatbot

  • May 06, 2022
  • Review provided by G2

What do you like best about the product?
The thing I loved the most was the synonym feature, allowing people with different vocabulary to interact with the system. Also, the option to configure multiple criteria for the answer was great.
What do you dislike about the product?
Having to drill down the options to configure multiple criteria for a response was a bit hectic process. Had there been some options such as a toolbar or easy-to-find menus would have been easier.
What problems is the product solving and how is that benefiting you?
I used this product to implement a chatbot for an OMS. Integrating this module not only helped for a better response to questions but also allowed to scale the platform and helped detect alternative words used in the day-to-day world.


    Financial Services

Great AI/ML enabled tool for buisness

  • April 30, 2022
  • Review provided by G2

What do you like best about the product?
I liked natural language integration with the tool along with providing data insight on vast quantities of data.
What do you dislike about the product?
It takes time and effort to train IBM Watson in order to use it with full potential. Also integration time is painful. Only bigger organization can afford IBM Watson.
What problems is the product solving and how is that benefiting you?
We have used it for building internal search engine for company.Unlike traditional search engines, when you ask a question, Watson Discovery adds context to the answer.


    Hospital & Health Care

Training the system on document is easier

  • April 30, 2022
  • Review provided by G2

What do you like best about the product?
Training the system on document content is easier than expected, supporting self-service by business users rather than change requests to IT specialists. NLP, and matching to the correct section in the document, is strong and continually improving with IBM's newer versions. And the ability to ingest newer (though different) versions of a document rarely requires any retraining - the software is sufficiently flexible to adapt to the differences.
What do you dislike about the product?
Though document ingestions are generally smooth and trouble-free, when there is a problem, additional diagnostics and error identification would be helpful. More reporting would also be valuable: why did a question bring up this response? how many times has that paragraph/page/document been retrieved?
What problems is the product solving and how is that benefiting you?
Though document ingestions are generally smooth and trouble-free, when there is a problem, additional diagnostics and error identification would be helpful. More reporting would also be valuable: why did a question bring up this response? how many times has that paragraph/page/document been retrieved?


    Katey M.

Exceptional experience

  • April 12, 2022
  • Review provided by G2

What do you like best about the product?
What I like best about using Watson Discovery is the seemingly infinite wealth of knowledge & available customization. Watson's UI is easy to use, with no glitches or confusion.
What do you dislike about the product?
The only thing I feel is missing would be that Watson isn't integrated into more. If Watson was part of more technology, I feel *everything* would run hundreds of times more smoothly!
What problems is the product solving and how is that benefiting you?
I used Watson to create a chatbot for customer service queries; doing so allows customers to get quick answers to their questions from Watson, which frees up the customer service agents for more complex interactions.