Kiteworks
KiteworksReviews from AWS customer
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Intuitive Document Sharing That Makes Submitting Files Effortless
What do you like best about the product?
It is quite intuitive, so once you get a link you can easily drop off all the needed documents from the user perspective
What do you dislike about the product?
There are some bugs sometimes so I can redo the same work several times, I don't know what is the main reason of it but sometimes it's just needs to be refreshed
What problems is the product solving and how is that benefiting you?
I like that this app really helps you to have all in one place- it centralises all the communication. This adds total visibility over confidential communication
Easy, Secure Large File Sharing with Expiration Policies
What do you like best about the product?
Its easy to share large amount of files in secured way with expiration policy
What do you dislike about the product?
Since it is cloud hosted - at time file upload takes lot of time
What problems is the product solving and how is that benefiting you?
Secured file transfer with external vendors / or within the team
Secure File Sharing and Email with Strong Encryption and Access Controls
What do you like best about the product?
Kiteworks provides a secure way to share files and send emails with sensitive information. I used it to upload files and compose secure emails when sharing documents with internal teams and external stakeholders. The security features like encryption and access control help ensure that confidential data is protected.
What do you dislike about the product?
The interface can take some time to get used to, especially for new users. Sometimes navigating between features like file sharing and secure email can feel a bit complex. Also, transferring very large files may take longer depending on the network speed.
What problems is the product solving and how is that benefiting you?
Kiteworks helps securely transfer files and send protected emails without worrying about data leaks. In a corporate environment like Infosys, it ensures that sensitive documents are shared safely with the right people. This improves security, compliance, and makes collaboration easier across teams.
Robust Security and Compliance with Kiteworks
What do you like best about the product?
I like Kiteworks for its strong security and compliance controls, which gives me confidence when handling sensitive data. The built-in encryption, access controls, and policy enforcement mean secure behavior is the standard without having to remember additional steps. This significantly reduces accidental data exposure and makes compliance manageable. I appreciate the unified platform that consolidates secure email, managed file transfers, external collaboration, and audit reporting, simplifying workflows and reducing costs. The comprehensive audit trails and visibility help quickly answer questions like who accessed a file and when a download was shared. I also value Kiteworks' tight integration with identity providers, allowing user access and permissions to be managed centrally and making Kiteworks feel like a natural extension of our IT environment.
What do you dislike about the product?
The initial setup and configuration of Kiteworks can be complex, especially for organizations without dedicated IT or security resources. The onboarding process, particularly configuring policies, identity integration (SSO/LDAP), and encryption settings, can feel overwhelming. There are many powerful options, which can mean a steeper learning curve up front. The security and policy configuration has many moving parts and requires careful configuration to avoid impacting compliance or usability.
What problems is the product solving and how is that benefiting you?
I use Kiteworks to replace insecure attachments with encrypted, tracked exchanges, ensuring compliant file transfers. It integrates well with identity management, aligning access with roles and easing user deprovisioning. Previously, we struggled with governance and visibility, which Kiteworks resolved with comprehensive audit trails.
Secure File Sharing with Compliance, Needs Mobile App Improvement
What do you like best about the product?
I like that Kiteworks offers frictionless secure external sharing without the need for mandatory account creation for U.S. stakeholders, which eliminates the number one barrier to secure collaboration. I also appreciate the immutable, compliance-ready audit trails that are particularly useful for U.S. regulatory audits.
What do you dislike about the product?
I find the mobile app non-intuitive for on-the-go U.S. field teams. It has slow load times for large files like FINRA-regulated financial reports, lacks offline access for marked files, and the share link generator is hidden in nested menus. The initial setup was a mixed experience for our U.S.-based mid-market enterprise with specific regulatory obligations and a lean IT team.
What problems is the product solving and how is that benefiting you?
I use Kiteworks for secure external content exchange, eliminating data leakage risk in file sharing with U.S. stakeholders. It provides frictionless secure sharing without mandatory accounts and offers compliance-ready audit trails.
Secure, Trackable File Sharing with Room for UX Improvement
What do you like best about the product?
I mainly use Kiteworks for securely sharing sensitive files and important documents with clients and colleagues. The audit log is one of my favorite features because I can see exactly who opened a file and when. This transparency makes file sharing much more trustworthy. I really like how easily I can control who can view, download, or forward the files. Setting permissions feels very straightforward and reliable. I also appreciate that they make file sharing safer and more transparent as I can manage access easily and track every action taken on my documents. Additionally, the integration with Microsoft Outlook for sending secure links and notifications is handy, and after the basic configuration, my team got comfortable quickly.
What do you dislike about the product?
Some parts of Kiteworks feel a little complex for new users. The interface could be smoother and more modern. Large file uploads can be slow sometimes. Mobile usability could be better.
What problems is the product solving and how is that benefiting you?
I use Kiteworks to securely share sensitive files, preventing unauthorized access. It helps me track every file action, making sharing transparent and trustworthy. Managing access is straightforward, ensuring the right people see or edit documents.
Comprehensive Security with Room for UI Improvement
What do you like best about the product?
I love Kiteworks for its strong security and easy file sharing. The compliance and centralized governance features stand out to me, as well as the integration capabilities. I also highlight Kiteworks for its customizable features, which allow me to tailor workflows and access controls to fit my business needs. The audit logs feature provides detailed tracking for compliance and security monitoring, and mobile access allows me to securely access files and data on-the-go via the mobile app. The customer support is a positive aspect as well. Additionally, I value specific features like secure file sharing, with granular access controls and encryption, audit logs, managed file transfer which is reliable and automated, and email security with end-to-end encryption for sensitive communications. These features streamline secure collaboration and compliance. The initial setup was extremely easy, which I really appreciate.
What do you dislike about the product?
Kiteworks has some areas for improvement. Here are a few: I find the interface a bit complex, especially for new users, because of its strong security features. Customer support could be faster; sometimes there are delays in their response. I wish there was more customization available in workflows and UI. The file management and organization aren't the best and could be improved. Pricing is on the higher side, and this might be challenging for smaller businesses. I've faced some integration challenges with other tools. The mobile app isn't very polished and could be more user-friendly. There's no automated offboarding process for end-users, which is a hassle. Lastly, I think a scheduled upgrade function would be helpful instead of manual updates.
What problems is the product solving and how is that benefiting you?
Kiteworks solves data visibility, compliance risk, data breaches, and third-party risk issues for me, providing strong security for file sharing, email security, and managing file transfers, along with web form and API integration.
Easy File Sharing with Colleagues
What do you like best about the product?
It's really easy to share files with colleagues.
What do you dislike about the product?
Sometimes it can be a bit slow when I need to access it, which can be frustrating.
What problems is the product solving and how is that benefiting you?
It lets me share multiple files from the same folder, no matter their size.
Top-Notch Security with a Steep Learning Curve
What do you like best about the product?
I like Kiteworks' strong security controls and compliance features. I also appreciate the detailed audit logs and centralized policy management. Additionally, I use Kiteworks to securely share sensitive files and manage compliance when collaborating with external partners, which is crucial for preventing data breaches and ensuring security.
What do you dislike about the product?
The interface can feel complex at first, setup takes time. The interface could be more intuitive with simpler navigation and clearer labels.
What problems is the product solving and how is that benefiting you?
I use Kiteworks to prevent data breaches, ensure compliance, and securely share sensitive files with external partners.
Secure and Intuitive with Outstanding Support
What do you like best about the product?
I love the security controls that Kiteworks offers, it simplifies compliance and gives me peace of mind. The support team's always helpful, making things run smoother. The interface is pretty intuitive, which makes collaboration easier. Plus, it integrates well with tools like Office 365 and Salesforce, enhancing smooth collaboration all around.
What do you dislike about the product?
The reporting features could be more intuitive. Some customizations feel limited.
What problems is the product solving and how is that benefiting you?
I use Kiteworks to solve data security and compliance headaches, controlling file access and getting audit trails for regulators.
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