LastPass Business

What do you like best about the product?

I use LastPass to keep up with my passwords on my computer. I find it easy to use, and it helps me manage different passwords. I like that it lets me set up my own password or let LastPass generate it for me. The initial setup wasn't difficult at all.

What do you dislike about the product?

I think generating passwords could be made easier in LastPass. It would be great if the process for generating passwords was more straightforward.

What problems is the product solving and how is that benefiting you?

I use LastPass to keep up with my passwords on my computer. It helps me manage different passwords easily.

What do you like best about the product?

User experience is good and intuitive. Integration across web browsers and Apple devices is excellent, plus they brought back the desktop version which is very helpful. Performance has been solid, no glitches. Pricing is fair and competitive. Worried that they have been hacked, but I donʻt believe anyone is 100% bullet-proof in this regard.

What do you dislike about the product?

I donʻt have any real complaints. Have used it for a number of years now.

What problems is the product solving and how is that benefiting you?

allows me to have complex passwords and not worry about trying to remember them. available across all devices which is important. provides a repository for all important financial items which would be important should I meet an untimely demise

What do you like best about the product?

The best about LastPass is it keeps passwords and login details stored in one place and can automatically fill them when needed.

What do you dislike about the product?

The dislike about LastPass is depending on a password manager for important credentials creates an additional account to protect.

What problems is the product solving and how is that benefiting you?

The problems that LastPass solving for me is avoids remembering and manually entering passwords for different applications.

What do you like best about the product?

I like how easy it is to use for clients and also how it helps my older brain by saving personal passwords on my desktop. Very convienent.

What do you dislike about the product?

Well I suppose the cost factor. Anything we can do to keep cost down in this day and age is good.

What problems is the product solving and how is that benefiting you?

Security. Of ultimate importance when dealing with other peoples accounts.

What do you like best about the product?

I appreciate how easy it is to use, and the freedom it gives me to focus on other things, knowing my passwords are secure.

What do you dislike about the product?

Any issues I’ve had have already been resolved.

What problems is the product solving and how is that benefiting you?

It helps me manage the roughly 500 passwords I need to run my business, along with the different rules for each one. That includes how often they need to be changed and the requirements for the passwords themselves.

What do you like best about the product?

I use LastPass to manage my passwords on my devices like Phone, Mac, Windows 11, iPhone, and Android. It saves me time and I find it easy to use. I like that it's universal and can be used in many ways and places. Setting it up was very easy and straightforward.

What do you dislike about the product?

I find LastPass a bit wonky when trying to put passwords on second level logins, where it thinks small inputs like four characters are a password. In that regard, it's not smart. Also, it would be helpful to have some assistance in using it with AI tools, which could be beneficial, especially for older users or those needing more help.

What problems is the product solving and how is that benefiting you?

I use LastPass to manage passwords on all my devices, and it saves me time. It's universal, allowing use in many ways and places. Not just passwords. Takes some of the important load off of Notes.

What do you like best about the product?

I like being able to sort passwords into groups, and I also appreciate having the option to limit users so they can only access one group of passwords.

What do you dislike about the product?

the auto fill feature can somtimes auto fill passwords that are not my password.

What problems is the product solving and how is that benefiting you?

password management for business devices and user accounts

What do you like best about the product?

I’ve been using it for a while, and it’s been a reliable and secure platform for me. Managing Business Passwords Effortlessly With LastPassFree version: provides users with basic features without a subscription. Multi-factor authentication adds to the overall security and gives me extra peace of mind when managing my passwords. The password generator offers three password types to choose from: “Easy to say”, “Easy to read”, and “All characters”.

What do you dislike about the product?

Free users can’t submit tickets, which restricts access to customer support. The Android app also includes trackers, which means you get less privacy.

What problems is the product solving and how is that benefiting you?

LastPass solves the hassle of remembering multiple passwords and helps me keep my accounts secure by using strong passwords. Improved Business Security Posture With LastPass

What do you like best about the product?

For nearly six years, LastPass served my family well as our password manager. It was easy to use, simplified password management across multiple devices, and made it convenient to securely store and organize login credentials. The Family plan was straightforward to set up and made sharing passwords between family members simple. Day-to-day, the product generally worked as expected, which is why I remained a loyal customer for so long. Unfortunately, those positives were overshadowed by the account recovery experience and poor customer support. A password manager is only as good as its ability to help when something goes wrong.

What do you dislike about the product?

The biggest drawback of LastPass is its account recovery process and the lack of meaningful support when something goes wrong. Family Managers are unable to help family members regain access to their accounts, making the Family plan far less useful than expected. Customer support was slow, unresponsive, and ultimately dismissive, even suggesting that resetting the account was acceptable because there "wasn't much information" saved in the vault. Seven days without access to an account is unacceptable for a password manager, especially when there is no practical path to resolution. Compared to competing password managers that offer family account recovery features, LastPass falls short where it matters most.

What problems is the product solving and how is that benefiting you?

I was a loyal LastPass customer for nearly six years and trusted the service enough to put my entire family on a Family plan. That trust is gone.

For seven days, my family member was locked out of his account because he needed to reset his master password. Despite countless attempts to resolve the issue, LastPass provided no practical way to restore access in a reasonable amount of time. A password manager's primary job is to help users securely access their information, and LastPass failed at the most critical moment.

What made the situation even worse was the terrible customer support. Responses were slow, unhelpful, and offered no real path to resolution. As the Family Manager, I was shocked to discover that I had virtually no ability to help my own family member recover access to his account. For a product marketed as a family solution, that is an incredible oversight.

The most disappointing interaction came from LastPass support itself. Rather than helping us recover the account, we were told:

"Since your family member does not have much information saved in his vault yet, resetting the account would be the best course of action."

That response completely missed the point. The amount of information stored in the vault is irrelevant. Whether there is one password or one thousand, the expectation is that a password manager helps customers regain access to their accounts, not dismisses the problem because there isn't "much information" to lose. That response demonstrated a lack of empathy and a troubling attitude toward customer support.

This experience exposed a fundamental weakness in LastPass's Family plan. Family Managers have no meaningful way to assist a family member who is locked out of their account. Competing password managers, such as 1Password, provide family recovery features that allow organizers to help members regain access. LastPass leaves families stranded when they need help the most.

After nearly six years as a paying customer, I have canceled my LastPass subscription. It wasn't because of the technology alone, it was because of the complete lack of responsive support, the dismissive attitude we encountered, and the absence of basic family account recovery capabilities. When a company holds the keys to your digital life, seven days without access and no meaningful support is unacceptable.

I cannot recommend LastPass to anyone, especially families. If you're evaluating password managers, don't just compare features; look closely at account recovery options and the quality of customer support. Those are the things that matter when something goes wrong, and in my experience, LastPass failed on both.

What do you like best about the product?

Love being able to centrally store and share credentials securely with relevant members of my team.

What do you dislike about the product?

Sometimes the browser plugin is overeager in filling fields in for you. The UI makes sense to me as a technical user but some of my less technical colleagues find it cumbersome at times.

What problems is the product solving and how is that benefiting you?

Securely storing credentials for clients so they are in a central location that is protected.