Contentsquare Data Connect
ContentsquareReviews from AWS customer
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ContentSquare Empowers Fast Insights and Easy Analysis
What do you like best about the product?
ContentSquare helps us quickly discover pain points and better understanding the customer flows on the website, while also providing recommendations and opportunities for improvements. I especially enjoy using the AI Sense feature and the CS live web browser extension that facilitates running analyses for users who aren't tool experts or data analysts by profession.
It is also easy to connect to other tech providers such as issue reporting-, internal communications- and A/B-testing tools.
It is also easy to connect to other tech providers such as issue reporting-, internal communications- and A/B-testing tools.
What do you dislike about the product?
Requires quite an extensive implementation if you want to track additional data. We also discovered that URLs are treated differently from our other web analytics tool which made data validation and page mappings a bit of a challenge.
Mappings are useful but needs well structured page naming/URLs as the foundation, the tools for maintaining updated mappings are limited if the URLs are complex. In addition, sometimes we lack the ability to use User journeys on individual URLs.
Understanding zonings and the history of a page can be difficult there are a lot of updates during the analysis period.
Mappings are useful but needs well structured page naming/URLs as the foundation, the tools for maintaining updated mappings are limited if the URLs are complex. In addition, sometimes we lack the ability to use User journeys on individual URLs.
Understanding zonings and the history of a page can be difficult there are a lot of updates during the analysis period.
What problems is the product solving and how is that benefiting you?
ContentSquare helps us validate website releases, discover potential issues and threats what could impact website conversion. The use of AI speeds up the process of discovery work and frees up valuable man hours to focus on crucial business tasks rather than endlessly watching screen recordings.
Comprehensive Analytics and AI Insights That Drive Results
What do you like best about the product?
Contentsquare is a holistic approach that captures all aspects of full content journey across apps, mobile web, devises and sessions, giving analytical insights
The program allows sessions replays, which makes us understand more about what content we want to share with the customers
Contentsquare has AI module that provides us with recommendations and insights that we need to use, to optimize our marketing
The program has enabled visual dashboards or journeys, something that gives us easy accessibility across different markets
We have seen valuable conversion, where market trends and behaviors translate to business sales and customer retention
We significantly build up our reputation through the use of Contentsquare, and it allows us to have solid integration with multiple platforms and data governance tools
The program allows sessions replays, which makes us understand more about what content we want to share with the customers
Contentsquare has AI module that provides us with recommendations and insights that we need to use, to optimize our marketing
The program has enabled visual dashboards or journeys, something that gives us easy accessibility across different markets
We have seen valuable conversion, where market trends and behaviors translate to business sales and customer retention
We significantly build up our reputation through the use of Contentsquare, and it allows us to have solid integration with multiple platforms and data governance tools
What do you dislike about the product?
Contentsquare pricing is significantly overwhelming, largely for small enterprises who lack adequate advertising budgets
The app offers robust features, but there is complexity in learning about them, and this takes longer than expected
The app offers robust features, but there is complexity in learning about them, and this takes longer than expected
What problems is the product solving and how is that benefiting you?
Contentsquare has facilitated the management of digital journeys in our company, something that helps us to replay content sessions, analyze the market trends and behaviors oversee the company development process
The app allows multiple analytical options to evaluate one device or session, and this keeps track of the marketing plans a company deploys
The app ensures that we bridge the market behaviors to resourceful results and this translates to better sales
The program equips non technical employees or stakeholders with information or visual insights concerning our marketing journey
We use Contentsquare to combine quantitative and qualitative data to ensure we obtain a higher insight that is more actionable
The app allows multiple analytical options to evaluate one device or session, and this keeps track of the marketing plans a company deploys
The app ensures that we bridge the market behaviors to resourceful results and this translates to better sales
The program equips non technical employees or stakeholders with information or visual insights concerning our marketing journey
We use Contentsquare to combine quantitative and qualitative data to ensure we obtain a higher insight that is more actionable
Boosted Engagement and Conversion Rates Thanks to Actionable Insights
What do you like best about the product?
With Contentsquare, we have greatly enhanced user engagement thanks to ease of getting actionable insights.
The tool comes AI equipped for both efficiency and accuracy and to top it all, it speeds up processes.
Thanks to proper engagements, we have realized amazingly high conversion rates thus making the tool a must have and very effective too.
It makes it easy to get user tests, and get helpful feedback all which helps us tailor make and improve customer journeys.
The tool comes AI equipped for both efficiency and accuracy and to top it all, it speeds up processes.
Thanks to proper engagements, we have realized amazingly high conversion rates thus making the tool a must have and very effective too.
It makes it easy to get user tests, and get helpful feedback all which helps us tailor make and improve customer journeys.
What do you dislike about the product?
Well, no dislikes with Contentsquare. Has delivered besides the learning curve.
What problems is the product solving and how is that benefiting you?
It handles analytics like a pro and we're able to run user tests, enhance customer journey and in turn enjoy high conversion rates.
Valuable Insights, But Limited Traffic Analysis
What do you like best about the product?
Love the tools to analyze site content and hone down on user sessions for real time site usability and identifying bugs. I also love the amount of webinars and trainings that Contentsquare offers on a regular basis. The support that these provide is so valuable and opens my mind to new ways to analyze data from my sites.
What do you dislike about the product?
Amount of traffic being analyzed. I wish I could see more traffic analyzed or at the least have disclaimers throughout the platform for the amount of traffic that is being analyzed. Data is still relevant with less traffic, but it's good to keep it in check.
What problems is the product solving and how is that benefiting you?
I appreciate Contentsquare's attention to detail and constant effort for improvement. I'm always hearing a new update has rolled out and any time I have opened an issue ticket, I hear back within the same day. Focus on AI improvements is exciting to see and finding new support for analyses is great!
Session Replays Are a Standout Feature
What do you like best about the product?
Session replays allow us to observe exactly what the user experiences.
What do you dislike about the product?
Error analysis is challenging because we cannot clearly determine whether the errors are actually affecting the website's performance. There is uncertainty about the real impact of these errors.
What problems is the product solving and how is that benefiting you?
With Contentsquare analysis, we are able to enhance our website's user experience by leveraging various types of insights provided by the platform. This allows us to make informed improvements tailored to user behavior and needs.
In-Depth User Insights Made Easy
What do you like best about the product?
I appreciate Contentsquare for its ability to provide in-depth on-site analysis specifically for eCommerce websites. The setup and onboarding process was seamless, thanks to a knowledgeable Customer Success Manager who ensured everything was implemented correctly without any challenges. I really value how Contentsquare allows me to clearly understand customer behavior on our site, showing what they do and how they do it. This insight enabled us to identify and address a high bounce rate from Google Shopping users by running an A/B test on a new feature, which we verified through Contentsquare to have a positive impact. The features such as zoning, page comparator, impact analysis, and journey analysis are particularly valuable as they help in assessing customer behavior and understanding the impact of changes on performance. Contentsquare's analytical insights have been beneficial in informing decisions that enhance our eCommerce performance.
What do you dislike about the product?
NA
What problems is the product solving and how is that benefiting you?
Contentsquare provides clear insights into customer behavior on-site, allowing us to optimize performance and make data-driven decisions, like reducing the bounce rate through A/B testing.
Powerful Insights and Support, But Needs Smoother Performance
What do you like best about the product?
Contentsquare offers essential features such as journey maps and session replays, among others, which help facilitate the interactions users have with our sites. The platform excels at making complex data both actionable and easily accessible. Contentsquare works effectively with cross-functional teams, including product, UX, and marketing, and it does not require users to be analytical experts. The program brings together all elements of journey mapping, combining customer behavior, feedback, and performance into a single, cohesive component. Additionally, the Contentsquare support team is highly resourceful, providing clear and helpful feedback that benefits customers.
What do you dislike about the product?
Contentsquare lacks performance smoothness, more so when dealing with advanced analytics and heavy integrations
Sudden updates causes operational glitches, where they lack prior knowledge to the users, or some warning
Sudden updates causes operational glitches, where they lack prior knowledge to the users, or some warning
What problems is the product solving and how is that benefiting you?
Contentsquare is a simple and effortless approach that helps us handle journeys for clients and understand the particular leads that are effective
The program helps us fix all frustrations or frictions that occurs during the process of journey mapping, and this includes when there is slow page performance or failed clicks.
Contentsquare is brilliant in linking customers behaviors with the possible business outcomes, and this increases the likelihood of business success
We use the product to manage or bridge the analytical gaps that facilitate organizations to improve on their business marketing strategies
The program is intentional in facilitating access to non technical stakeholders, where they obtain refined information that has no analytical complexities
The program helps us fix all frustrations or frictions that occurs during the process of journey mapping, and this includes when there is slow page performance or failed clicks.
Contentsquare is brilliant in linking customers behaviors with the possible business outcomes, and this increases the likelihood of business success
We use the product to manage or bridge the analytical gaps that facilitate organizations to improve on their business marketing strategies
The program is intentional in facilitating access to non technical stakeholders, where they obtain refined information that has no analytical complexities
ContentSquare Makes User Analytics Simple for Everyone
What do you like best about the product?
ContentSquare helps us to understand digital behaviour, It helps in taking something that could be really technical like analysing user journeys and interactions and turns it into something anyone can use. There is no need to be a data analyst to see what's working and where people get stuck on a website.
What do you dislike about the product?
I would say as per my experience with it, there is nothing to dislike i have found here.
What problems is the product solving and how is that benefiting you?
ContentSquare helps in solving problems of which we faces related to understand and improve our digital experience. Earlier we were struggling to see where exactly users are getting frustrated or dropping off on a website or app like if its a slow loading page , an unresponsive button and a confusing layout. ContentSquare helps in uncovering these points of frictions by visualizing how people are use to actually interact with digital journeys.
Powerful Tools and Great Insights. Sometimes, usability and Technical Issues Need Improvement
What do you like best about the product?
The data it offers, along with the insights you can obtain, are both quick and adaptable to nearly any scenario you might need. I appreciate how easily the information can be tailored to fit a wide range of situations. The customer service and support teams are great, they are very helpful!
What do you dislike about the product?
At times, I find the modules to be less than user-friendly, and I frequently encounter technical issues, especially as AI becomes more integrated into the tools. I often have to log in repeatedly just to get the platform functioning properly. Additionally, obtaining the information we need for tracking and KPIs can be challenging, particularly when our pages are set up in complex ways. The recommendations provided are often too technical and require a lot of manual effort to implement.
What problems is the product solving and how is that benefiting you?
This tool provides us with data that we can't find anywhere else. It allows us to dive deep into our analysis and uncover many areas for improvement, as well as issues on our site that we weren't even aware of.
Great tool for analytics!
What do you like best about the product?
Contentquare is a key enabler to determine useful insight for our website. We are able to delve into the end to end customer journey and discover painpoints and successes. There are lots of features which can help story telling with journey analysis, zoning, funnel analysis and more. Segments can be created their performance summarised with the use of AI in their tool which is really helpful, makes analysis easy and saves plenty of time!
What do you dislike about the product?
I have used Contentsquare for a number of years and have looked into a numerous of A/B tests. I would like to see Contentsquare better cater for A/B test analysis and be able to compare multiple variants at the same time.
What problems is the product solving and how is that benefiting you?
End to end user frustrations and opportunity analysis.
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