Amity Social Cloud

What do you like best about the product?

UI / UX: Easy to implement and straightforward to use. The overall experience is intuitive and makes it easy for our team to manage the platform.
Integrations: The integration process was smooth, and implementation was relatively easy.
Performance: We appreciate the different notification channels and status pages, which make it easy to monitor uptime and stay informed about platform performance.
Pricing / ROI: The platform provides good value by combining reliable infrastructure, monitoring, and moderation capabilities in one solution.
Support / Onboarding: Support has been great throughout the implementation process. The team has been responsive and helpful whenever we’ve needed assistance.
AI / Intelligence: We particularly like the AI image moderation tool. It helps us quickly assess whether images align with our community guidelines and adds an extra layer of moderation support.

What do you dislike about the product?

None really, everything is good so far for us.

What problems is the product solving and how is that benefiting you?

Helps us create a community feature in our app.

What do you like best about the product?

Fairly quick onboarding, great customization using the SDK, and alot of great out of the box functionality

What do you dislike about the product?

Nothing I dislike - I do wish that there was an equally transparent deprecation roadmap that had the same visibility as the forward looking feature roadmap

What problems is the product solving and how is that benefiting you?

It adds a digital touch to our existing physical community and helps deepen our customers’ relationship with the brand.

What do you like best about the product?

It’s easy to integrate and delivers a great UI/UX experience right out of the box.

What do you dislike about the product?

There wasn’t a UI kit available for VueJS, so we had to build our own frontend. It's also a solution that is not intended for multi-tenancy although we found a way to make it work and support was very helpful along the way.

What problems is the product solving and how is that benefiting you?

It allows businesses to build a social layer into their products without spending too many resources creating their own, so they can stay focused on their core business needs.

What do you like best about the product?

The platform allowed us to provide another channel to connect with our audience in a controlled and safe environment. It allows us to build deeper relationships with our fans, collect valuable first-party data, and create experiences that align with our brand. The team has also been collaborative and responsive throughout development, and the platform is flexible enough to support custom features that fit our digital strategy. As a professional sports club, it’s helped us create a more connected fan experience while laying the foundation for future commercial opportunities through memberships, partners and fan engagement.

What do you dislike about the product?

The documentation did not match the customisation available in the react native SDK. A lot of the features needed to be built again from the ground up.

What problems is the product solving and how is that benefiting you?

Social+ is helping us solve one of the biggest challenges in sport, moving fans from rented audiences on social media to an owned digital community. It gives us a direct channel to engage supporters, gather valuable first-party data, and deliver personalised content and experiences without being dependent on third-party algorithms. This benefits us by strengthening fan loyalty, increasing engagement, creating new commercial inventory for sponsors, and building a platform that supports memberships, ticketing, merchandise and future digital revenue opportunities. It’s become an important part of our long-term fan engagement and digital strategy.

What do you like best about the product?

Full ownership of the supporter relationship is the standout. We built our app on social.plus instead of relying on the league's shared infrastructure or a third-party social feed, which means we own the data, the moderation, and the design end to end.

What do you dislike about the product?

Hard to find a real downside so far — if anything, more pre-built documentation and examples for custom configuration would help teams move even faster during setup.

What problems is the product solving and how is that benefiting you?

The core problem was that our supporter relationship lived on platforms we didn't own — every interaction with members went through someone else's algorithm, data rules, and feed. social.plus let us bring that relationship inside an app we actually control, so we own the data, the moderation, and the experience end to end rather than renting attention on a third-party network. The benefit shows up directly in engagement: we onboarded more than 60% of our paying membership into the new community within a week of launch, and features like live game-day chat and visible membership tiers give supporters a space that's actually built around being a member of the club, not just another brand in someone's feed.

What do you like best about the product?

Customized features for specific user journey.

What do you dislike about the product?

Some struggles during product implementation and development.

What problems is the product solving and how is that benefiting you?

Customized chat feature for our app users, encourage user engagement after payment is made.

What do you like best about the product?

Social+ has made a difference. With its tools tailored to the team's needs, coordinating posting across all social media platforms has become much more seamless. It's made updates organized and accessible to all team members, allowing them to manage interactions directly without barriers. I like the dashboard that consolidates all posts on Social+. It allows us to stay on track, see new interactions, and manage responses with ease.

What do you dislike about the product?

There are no downsides. I find Social+ easy to set up and use, and I love its real-time notifications that cover all team updates, including important reminders about new posts scheduled for publication.

What problems is the product solving and how is that benefiting you?

Social+ has enabled us to streamline our workflow and support continuous monitoring and coordination around interactions with our posts, helping our team consistently achieve the expected success.

What do you like best about the product?

Their suite of features is very comprehensive and the integration process is straightforward. We managed to add profiles, discussion forums and video stories to our app in less than a month. Building everything from scratch would have probably taken us from 6 months to a full year. Social+ is team is also very nice to work with, always responsible and available. We are under enterprise support, which is totally worth it.

What do you dislike about the product?

They are still a startup and their technical docs totally reflect that - the quality should be improved and there are quite a few gaps. Feedback was given to the team multiple times. We also would like to get more clarity and details on the roadmap and specs of each new feature that the team will be shipping, to plan our own roadmap accordingly. Also, this could be better, but we know Social+ are working on improving.

What problems is the product solving and how is that benefiting you?

Our community was scattered around many social media platforms, and we wanted to bring it into our own app, but we did not want to divert the attention of our engineers away from our core product, plus we wanted to ship quickly. Social+ enabled that.

What do you like best about the product?

Easy to use, can integrate with multiple platforms very easily.

What do you dislike about the product?

Initially it can be little tricky for new users but once you spend some time you are going to love the tool.

What problems is the product solving and how is that benefiting you?

It saves lot of my time by managing my multiple social media platforms.

What do you like best about the product?

- Good set of core social features, with enough room for customization
- Quick to set up for basic functionality
- Can handle large scale user and messaging loads
- Support is very responsive

What do you dislike about the product?

- Admin dashboard not fully featured enough to manage all aspects of the product
- Documentation, code samples, and changelogs are often outdated or inconsistent

What problems is the product solving and how is that benefiting you?

It enables direct user engagement with us and with each other, community building, and improves the overall experience and enjoyment of using our platform.