Axero

What do you like best about the product?

Axero is a highly flexible intranet and internal communications platform. Their customer service is outstanding, particularly when it comes to help and support.

What do you dislike about the product?

I wish the mobile app looked as good as the desktop experience.

What problems is the product solving and how is that benefiting you?

Axero was a major upgrade for our team when it comes to document and information sharing.

What do you like best about the product?

Axero has been constantly improving their already well-developed platform. The uptime and responsiveness of the webpages is great, and users love the look and feel of it. The administration is simple and easy to understand, more importantly it has well documented administrative processes. The support has been very attentive for the few times I've had to reach out with questions. I think one of the best examples is Axero recently updating and releasing ACME for our internal website. They took it upon themselves to provide real benefit to their users, without charging any extra or causing any issues on roll out.

What do you dislike about the product?

I've been quite pleased with Axero so far, I haven't run into any road blocks.

What problems is the product solving and how is that benefiting you?

Typically an intranet site would be hosted locally using on premises hardware. By hosting our intranet site through Axero, it allows us administrators to spend more time creating value for the business as opposed to troubleshooting another locally hosted service. This increases our uptime, as Axero has redundancy already in place.

What do you like best about the product?

I like that I can easily communicate important long updates that include documentation, which people can easily consult in the future, without having to resort to email or Slack. Axero helps me have a centralized internal communication channel with many teams within my company.

What do you dislike about the product?

The search functionality is very limited. If we want to build something more complex, like indicating the target persona or using other customized filters or variables, we would need to get a developer involved, which defeats the whole purpose of having a user-friendly platform.

What problems is the product solving and how is that benefiting you?

Axero helps me maintain a centralized internal communication channel with many teams, allowing me to post internal documentation and communicate important updates effectively, eliminating the need for email or Slack.

What do you like best about the product?

I appreciate how easy it is to use, both from the user's perspective on the frontend and from the organization's side when managing things through the dashboard or backend. The Customer support is great, we never had any issue with the customer support team, they always over-deliver.

What do you dislike about the product?

For me, the main drawback of Axero is its price, which I find somewhat high for smaller organizations.

What problems is the product solving and how is that benefiting you?

Major one is the Internal communication in the organization. The other one's are improving employee's productivity by providing them all the daily software embeds that they use daily at one place.

What do you like best about the product?

Dexterity, knowledge management and options

What do you dislike about the product?

It is not very intuitive to learn and takes time to acclimate to

What problems is the product solving and how is that benefiting you?

Knowledge management for my organization

What do you like best about the product?

Axero provides an interface and administration capabilities that are so easy to use, and the customization options are truly endless. The ease of use in user administration and configuration of pages is amazing compared to other similar solutions I have used.

What do you dislike about the product?

I would say I would love more audit reporting capabilities. Being able to pull a report of all users and what spaces each user had access to would be a huge help!

What problems is the product solving and how is that benefiting you?

The way Axero provides a solution to post important updates in a central location is amazing, and the administration of user permissions and rights is really easy to use as well.

What do you like best about the product?

Departmental spaces—especially for Investment Advisors, HR, Marketing, and Leadership—have become essential hubs. These areas host our most viewed content, including quarterly financial perspectives and executive updates, helping teams stay aligned and informed.

From startup homepage settings to email link integration, Axero has proven relatively easy to configure and maintain.

What do you dislike about the product?

Axero’s folder/file permissions appear to be self-contained and not inherited from Active Directory (AD), which could complicate centralized access control and user management. Based on our network and permissions setup, we're not yet able to formulate how this integration would look long-term.

With regards to reliability and site availability, we did experience an intranet outage on January 10, 2025 that was traced to Axero's hosting environment (running on Azure's East US 2 Region). While this was resolved promptly, it highlights a dependency on third-party infrastructure and a need for contingency planning.

What problems is the product solving and how is that benefiting you?

With regards to onboarding, we've had issues in the past of getting new employees up to speed with training. Based on our adoption of Axero, we've noticed an increased engagement from new employees using the intranet site to quickly acclimate to our business environment.

Our previous intranet solution didn't provide many tools to drive user engagement with the site, and Axero has proven to turn this around. Since implementing Axero, we've noticed an increased engagement from both long-standing and new employees. Having Axero's analytic tools have given us insights into content views, space visits, and user activity that we didn't have access to with our previous intranet solution.

Prior to implementing Axero, we didn't have a centralized hub for communication, knowledge, and training. After adopting Axero, this consolidation has streamlined how departments share updates, access resources, and stay aligned. Departmental spaces like Investment Advisors, HR, Marketing, and Leadership Updates have become high-traffic areas, indicating strong adoption and relevance.

What do you like best about the product?

I appreciate Axero's ability to get everyone in the company on the same page with the intranet. This has significantly improved our communication and workflow. The search functionality is incredibly useful, allowing us to efficiently find relevant information across the entire intranet.

What do you dislike about the product?

I find the ongoing issues with Axero frustrating, as they never seem to be fully resolved. While some problems have been addressed over time, others remain unresolved, impacting our daily operations. I wish the company would address these issues more promptly. When we report problems, we want them solved quickly because this is crucial for our workflow and efficiency.

What problems is the product solving and how is that benefiting you?

Axero solves our intranet issues, ensuring everyone is on the same page and enhancing effective communication within the company.

What do you like best about the product?

I appreciate that we can house all important information in one place for employees to access when needed. I also like that we can customize things to our preferences. Not having to update documents in multiple places is great.

What do you dislike about the product?

I can't think of any, but I am also not the one uploading content and didn't participate in the implementation, sp there could be some things in those areas that could be included - I just don't know. I imagine for those who do have to upload new content or make updates to items currently on the site, may have a little bit of complaint, only in that it is something they have to keep track of and maintain.

What problems is the product solving and how is that benefiting you?

It's helping to have everything in one place that is accurate for all employees. It is also helping with communications across the various office locations. It keeps people in the know.

What do you like best about the product?

The look and feel has been great and easy to use, but the application runs just like any other. What stands out is the level of attentiveness from the customer support side. Onboarding was great, and our representatives were very involved in the the implementation of the application. The attention to detail and offering the different features that are available. To helping us integrate MS365 and Box among others into our portal. We are more happy with the way we have been treated, and that goes a long way.

What do you dislike about the product?

Sometimes the fact that you have to go a few layers deep to find the options you want to change.

What problems is the product solving and how is that benefiting you?

It's centralizing our communication for inter-office events and announcements.