I use Secureworks Taegis XDR within my organization primarily to secure our network infrastructure so that none can access our servers and our devices in the LAN portion.
Secureworks Taegis XDR
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Improved network protection has secured our servers and monitors web and application traffic
What is our primary use case?
What is most valuable?
I appreciate that they introduced the NDR feature and zero-day protection in this product.
The running interface is good enough; I can see the web traffic, web monitor, and application monitor traffic here, so it is adequate for now.
What needs improvement?
Till now, I have not seen any weak point that needs to be improved in Secureworks Taegis XDR.
I think that since the technology is becoming upgraded, it will be good for Sophos to include more features in future updates of this solution.
Secureworks Taegis XDR is a good product, but it should include AI technology.
For how long have I used the solution?
I have been working with Sophos for three years, and before that I was working in network-related roles with other devices, including Cisco devices and Chinese Huawei devices such as Huawei routers and Huawei switches.
What do I think about the stability of the solution?
Till now, we are just using the firewall and not any other devices for analytics tools in this product.
What do I think about the scalability of the solution?
I have not integrated any third-party tools in our network involvement, so there are no issues during integration.
How are customer service and support?
They are very helpful regarding technical support of Sophos.
I can definitely give a rating of 10 for the support because I always receive prompt service from them.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
In our country, we have an authorized vendor from Sophos, and we are purchasing Sophos devices from them.
How was the initial setup?
I say it is easy to deploy Secureworks Taegis XDR.
Two people should be good to complete the implementation.
It requires a couple of days to configure it, then a couple of days to test the scenario, such as what will be the outcome if I deploy the firewall in a running environment and running infrastructure, what will be the output?
The entire deployment took that long.
What about the implementation team?
I took part in the deployment, and in my company, I deployed XGS 4300 in high availability feature.
What was our ROI?
Definitely, Secureworks Taegis XDR is cost effective for the long run since the product is at a lower cost rather than other brands.
What's my experience with pricing, setup cost, and licensing?
I think Sophos product is comparatively the best price rather than other brands when considering the licensing cost for Secureworks Taegis XDR.
Which other solutions did I evaluate?
I have not worked yet with product Sophos Labs Intellex.
I have not worked with Sophos Cybersecurity as a service.
What other advice do I have?
I have not used the threat hunting feature of Secureworks Taegis XDR.
I have not used customizable workflows in Secureworks Taegis XDR.
My overall review rating for this product is 8.5.
Great product with good integration
What do you like best about the product?
The level of intergration with with other secuirty appliances is fantastic. Our experiences with the SOC team were fantastic
What do you dislike about the product?
The price increases were substantial. The interface was not intutive.
What problems is the product solving and how is that benefiting you?
I am a single person IT team. Having a 24/7 SOC team that monitored events was fantastic
Great software to monitor network
What do you like best about the product?
I like that it alerts you to things going on your network and especially if you have the endpoints monitored
What do you dislike about the product?
There are false positives every once in awhile.
What problems is the product solving and how is that benefiting you?
Helping to keep network and endpints secure.
It's a complete solution package
What is our primary use case?
More from the perspective of SOC to ensure that every endpoint is taken care of from a cybersecurity perspective. It's a complete solution package.
How has it helped my organization?
When I go into the portal, I can see how many endpoints are enrolled or how many of them are active in place. I can see the current number of threats that are there in the organization. How many threats have been identified, etc. I can see which endpoint the critical events are coming in from a security aspect.
What is most valuable?
It covers every single aspect, and it's one single common platform where you can see everything.
What needs improvement?
For how long have I used the solution?
I have been using Secureworks Taegis XDR for three years.
How was the initial setup?
The initial setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
The pricing is six out of ten.
What other advice do I have?
I would rate the solution an eight out of ten.
Easy to setup, but limited in its ability to create customized detection rules
What is our primary use case?
We used the solution as an XDR platform but primarily as a secondary alerting system and log repository.
What needs improvement?
Initially, we found limitations in the XDR's detections, lacking the ability to create customized detection and log parsing rules. This functionality, available in the Cortex XDR platform, wasn't present then. While there might have been changes since then, during our usage, we couldn't easily import or send Syslog data to the platform and could not create custom parsing rules for data recognition and correlation rule alerts. The query builder's functionality could have been more robust, forcing us to create broader exclusions than desired, resulting in a visibility gap due to the inability to make more granular exclusions within the query builder.
For how long have I used the solution?
I utilized the solution for a year and six months in my previous organization.
What do I think about the stability of the solution?
The solution is stable. I rate it a nine out of ten.
What do I think about the scalability of the solution?
The solution is scalable. We had it installed on every machine in our company. There were up to 4500 endpoints. I rate the scalability a seven out of ten.
How are customer service and support?
Their technical support typically responded promptly, especially when using the live chat function. They generally met our expectations and provided good incident response timelines.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup was straightforward.
What other advice do I have?
The product is good at what it does, but you need to pay attention to what it doesn't do.
I rate Secureworks Taegis XDR a six out of ten.
XDR
What do you like best about the product?
It is a cloud native, holistic security solution that enables supirior threat detection and unmatched rapid response. Platform offers comprehensive attack surface coverage.
What do you dislike about the product?
Everything was good as of now nothing found dislike in xdr.
What problems is the product solving and how is that benefiting you?
It is solving both product based and trap based alerts which includes MDE, MDO, MDI AND MCAS.
Review of secureworks XDR
What do you like best about the product?
It's a mix of EDR and NDR and act as a SIEM solution, can add many customers in one portal.
What do you dislike about the product?
Not have full vision on many solutions and have low community.
What problems is the product solving and how is that benefiting you?
To manage and help to monitor and triaging and make investigations to many customers.
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