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ManageEngine ADSelfService Plus
ADSelfService Plus is an identity security solution that provides adaptive MFA, SSO, and self-service password management capabilities. It ensures that your users enjoy secure and seamless access to enterprise resources.
Reviews (20)
Jose M.
Effortless Credential Recovery and Seamless Deployment
Reviewed on Dec 12, 2025
Review provided by G2
What do you like best about the product?
ManageEngine ADSelfService Plus offers a secure, reliable, and effective solution for recovering credentials from Windows systems. It features a versatile and intuitive module that is easy to use and implement, allowing for quick deployment across the organization. This reduces the number of support requests to the IT Help Desk and helps improve service for all employees.
What do you dislike about the product?
Occasionally, ADSelfService MSI installers are affected by Windows security or operating system updates. When this happens, it may be necessary to reinstall them to prevent users from losing access to the recovery app on the Windows Domain Credential Prompt.
What problems is the product solving and how is that benefiting you?
ADSelfService has helped decrease the high volume of calls and service requests received by the Help Desk team, which in turn has improved customer service and key performance indicators. As a result, the business is better supported and operational efficiency is enhanced.
Eduardo Justo
Easy to deploy and enables agents to reset their passwords by themselves
Reviewed on May 28, 2024
Review provided by PeerSpot
What is our primary use case?
We use the solution to reset passwords automatically. It is useful for companies that have many employees.
What is most valuable?
The solution enables agents to reset their passwords.
What needs improvement?
The price must be reduced. The cost must depend on the number of nodes.
For how long have I used the solution?
I have been using the solution for five years.
How was the initial setup?
It is not difficult to deploy the product. The deployment took a month. We are a large enterprise.
What other advice do I have?
We can get a certification on the solution. We never had to contact support. It is a simple application. We also use a tool to decrease the number of incidents. I will recommend the tool to others. Overall, I rate the product a nine out of ten.
Carson F.
The application works fine, Updates are not overly reliable.
Reviewed on Mar 27, 2024
Review provided by G2
What do you like best about the product?
I like its flexibility and compatiblity, it is relative easy to implement in your environment. It is relatively easy to use once you know how it works and know how to navigate its UI.
What do you dislike about the product?
Support is not great and what happens is sometimes you get someone who knows the product well and sometimes you dont. The product is not currently polished and breaks quite easily and doesnt always operate how you would expect it to. There alot of nuances to this product.
What problems is the product solving and how is that benefiting you?
Desktop Authentication
Mücahit K.
The Perfect Password Reset Tool
Reviewed on Nov 01, 2023
Review provided by G2
What do you like best about the product?
It is very easy to use and very convenient for administrators and end users.Like other manageengine apps, it is stable and works perfectly.
What do you dislike about the product?
Pricing may be more competitive by region.
What problems is the product solving and how is that benefiting you?
It works really well during the password renewal periods of users and our help desk requests decreased by 15%. In addition, employees who forget their password can update their password in a very simple and secure (mfa) way.
Kimberly Brock
Efficiently keeps track and monitors
Reviewed on May 08, 2023
Review provided by PeerSpot
What is our primary use case?
It's mostly about keeping track of what's going on, such as passwords that are expiring and multiple login failures, and matching those failures with our third-party applications that do external monitoring from a security perspective.
What is most valuable?
At the moment, monitoring is one of the most valuable features for us.
What needs improvement?
When I look at something like a server or a user who has an unsuccessful login, all they're giving me is what is from the domain controllers. When I click on the analytics portion that says give me information, it doesn't tell me what application is errored out. It doesn't tell me; it just tells me what is the same information from the domain controller. I'd like a little bit more robust information on actually giving me some useful information instead of some links that send me out to the Internet that says research here, and then I have to do additional research. It's kind of generic. And, basically, it's just a quick, I don't have to search through the domain controller logs, but once I pull those out, the logs are still very generic like you get from Microsoft. Area code four three one one. Okay. I had to go look that up. It doesn't take it any further than just a copy based on the domain controller.
For how long have I used the solution?
I have been using this tool for a couple of years.
How are customer service and support?
The customer service and support team was good.
How was the initial setup?
The initial setup was straightforward. We just debated whether to keep it on the same server or put it on two different servers to get rid of the whole AD 360 interface and have two separate servers. It was just a little debate on how to utilize that.
Moreover, the solution requires just a little maintenance, mainly ensuring that everything is updated accordingly since we have a lot of ManageEngine products. It's important to update them in the right sequence during typical maintenance windows.
What other advice do I have?
Overall, I would rate the product a nine out of ten.
Er. Janak k.
Best Solution for Self-Service Password Management Solution for Active Directory Environment
Reviewed on Jan 20, 2023
Review provided by G2
What do you like best about the product?
It is a useful tool for IT administrators because it allows AD users to reset their own passwords and unlock their own accounts, reducing the workload for IT support. It also includes features such as password expiration notifications and policy enforcement which helps to improve the security of the organization. Additionally, it has the ability to integrate with other authentication methods, which can provide more flexibility in the management of AD. Overall, it helps to improve the user experience and increase the efficiency of IT support.
What do you dislike about the product?
Being a user of Manage Engine ADSelfService Plus, I don't have personal preferences or feelings to dislike anything about it. Based on the information available and experience I'm having as an user, I am not aware of any major issues or concerns with ManageEngine ADSelfService Plus. I'm getting all those things what I'm searching for form this tool.
What problems is the product solving and how is that benefiting you?
ManageEngine ADSelfService Plus is a secure, web-based, end-user password reset management program. This software helps domain users to perform password self-service, account self service and self service of their personal details (e.g telephone number, e-mail id, etc.,) in Microsoft Windows Active Directory, which I could not do previously.
Josh S.
Useful software for your users
Reviewed on Nov 18, 2021
Review provided by G2
What do you like best about the product?
It gives our users an option to reset their passwords or unlock their accounts without having to call IT. It is very user intuitive and easy to use.
What do you dislike about the product?
We do consider it to be a little bit of a security risk because it only wants basic questions/answers to reset a password for example. There is no 2 factor authentication involved or anything like that.
What problems is the product solving and how is that benefiting you?
The reason we needed this software was to take some load off the service desk for simple things like account lockouts and password resets. It also allows others within IT to help people with these tasks despite not having access to reset a user's password themselves.
Parvez Q.
Easy and secure to reset your AD password
Reviewed on Jul 13, 2021
Review provided by G2
What do you like best about the product?
1. Very easy to use,
2 Custome Email notification when a password has been expiring.
3. Will work on AD password policy.
4. Notification Date/time will be adjusted as per company policy
2 Custome Email notification when a password has been expiring.
3. Will work on AD password policy.
4. Notification Date/time will be adjusted as per company policy
What do you dislike about the product?
1. As per company rules, we can do only a little - bit of customization.
2.Customized AD Attributes will unable to call.
Rather than these points, i didn't feel any drawback of ManageEngine AD SelfService Plus
2.Customized AD Attributes will unable to call.
Rather than these points, i didn't feel any drawback of ManageEngine AD SelfService Plus
What problems is the product solving and how is that benefiting you?
Customised Email notifications to all users who's AD password has come to expire
Government Administration
Manage Engine ADSSP is a great tool that help reduce administrator effort to assistant user
Reviewed on Aug 06, 2020
Review provided by G2
What do you like best about the product?
ADSSP can customize policy or UI fit of customer requirements.
What do you dislike about the product?
still, now ADSSP does not support THAI language.
What problems is the product solving and how is that benefiting you?
Windows logon with 2FA from ADSSP Feature.
Recommendations to others considering the product:
if you cannot make the decision to choosing the product please try ADSSP for trial and comparison cost and features to another vendor I recommend this ADSSP is the one solution you can trust.
Eric I. S.
It is a great option in the management of accounts and passwords.
Reviewed on Apr 24, 2019
Review provided by G2
What do you like best about the product?
The tool is extremely well connected with other services, the system is quite agile and efficient.
This software provides a web-based self-service solution for problems related to the administration of password reset and account lockout. This has effectively reduced up to a third of the most pressing technical assistance issues, allowing us to maximize IT resources.
Both the company and its users can feel safe with multi-factor authentication techniques.
The tool is extremely well connected with other services, the system is quite agile and efficient.
This software provides a web-based self-service solution for problems related to the administration of password reset and account lockout. This has effectively reduced up to a third of the most pressing technical assistance issues, allowing us to maximize IT resources.
Both the company and its users can feel safe with multi-factor authentication techniques.
This software provides a web-based self-service solution for problems related to the administration of password reset and account lockout. This has effectively reduced up to a third of the most pressing technical assistance issues, allowing us to maximize IT resources.
Both the company and its users can feel safe with multi-factor authentication techniques.
The tool is extremely well connected with other services, the system is quite agile and efficient.
This software provides a web-based self-service solution for problems related to the administration of password reset and account lockout. This has effectively reduced up to a third of the most pressing technical assistance issues, allowing us to maximize IT resources.
Both the company and its users can feel safe with multi-factor authentication techniques.
What do you dislike about the product?
A defect that I do not like about ADSelfService, which I do not know if it is with the system itself in the way it has been implemented here. But when a user authenticates himself, he enters his username and domain, as well as a CAPTCHA, once they have done this, they go to the next screen where they enter their security questions and make another CAPTCHA.
Once they have completed the security questions, they will go to the last page, where they again have to complete a CAPTCHA without any reason before resetting or unlocking their account. I feel that the third CAPTCHA is unnecessary.
Once they have completed the security questions, they will go to the last page, where they again have to complete a CAPTCHA without any reason before resetting or unlocking their account. I feel that the third CAPTCHA is unnecessary.
What problems is the product solving and how is that benefiting you?
We have been using this software for some years and we are satisfied with the result you have given us. The main objective was to provide users with the ability to unlock or reset their account, 24/7. Often, someone's account has been closed outside of working hours, which prevented him from continuing with the work.
This tool provided the solution we were looking for. It also integrates with Windows so that the user can reset their password on the login screen.
Every time I needed Support for this ADSelfService product, it has been truly exceptional. We are very impressed with the quality that has given us technical support with your help and support not only in the resolution of problems, but in the versatility of providing your knowledge to the staff.
This tool provided the solution we were looking for. It also integrates with Windows so that the user can reset their password on the login screen.
Every time I needed Support for this ADSelfService product, it has been truly exceptional. We are very impressed with the quality that has given us technical support with your help and support not only in the resolution of problems, but in the versatility of providing your knowledge to the staff.
Recommendations to others considering the product:
If you are looking for a solution that suits, is powerful and sticks with a large number of additional applications, then ADSELFSERVICEPLUS is what you want. This software is very powerful, but you will need some patience at the beginning when dealing with its support. They are sharp, but from time to time they tend to jump the gun when they solve problems, making sure they are allowed to make changes. If you have a strong change control policy, you will want to make this very clear to the support team.