ManageEngine ADSelfService Plus

What do you like best about the product?

ManageEngine ADSelfService Plus stands out primarily because it solves one of IT’s biggest operational headaches: reducing help desk password-reset volume while tightening identity security. When evaluating the financial value of ManageEngine ADSelfService Plus against its cost, most IT teams and organizations consider it a high-ROI investment, primarily because the cost per user is relatively low compared to the immediate reduction in help desk overhead

What do you dislike about the product?

While ManageEngine ADSelfService Plus is a popular tool for reducing help desk tickets, administrators and security teams frequently cite several drawbacks and friction points: Dated UI/UX and Clunky Administration,On-Premises Infrastructure Maintenance Overhead andSecurity Patch Management & Vulnerability Exposure

What problems is the product solving and how is that benefiting you?

ManageEngine ADSelfService Plus is designed to solve systemic identity, security, and operational challenges in Active Directory environments.

What do you like best about the product?

I like that ADSelfService Plus reduces help desk workload by letting users securely reset passwords and unlock accounts themselves.

What do you dislike about the product?

The interface and configuration options can feel somewhat dated and unintuitive at times.

What problems is the product solving and how is that benefiting you?

It reduces password-reset and account-lockout tickets, saving IT staff time while helping users regain access faster.

What do you like best about the product?

What I like best about ManageEngine ADSelfService Plus is its ability to significantly reduce help desk workload by enabling users to securely reset their own passwords and unlock their accounts without IT intervention. The solution is easy to deploy and provides a centralized platform for self-service password management, multi-factor authentication (MFA), and single sign-on (SSO). The value is good compared to what we are paying. ManageEngine ADSelfService Plus provides useful password self-service, account unlock, MFA, and password management capabilities that help reduce the IT help desk workload and improve user productivity.

What do you dislike about the product?

While ManageEngine ADSelfService Plus provides strong self-service and security features, some areas could be improved. The user interface can feel dated in certain sections, and navigating through advanced configuration options may require additional learning for new administrators. Initial setup and integration with multiple applications, MFA providers, or complex Active Directory environments can take time and careful planning.

What problems is the product solving and how is that benefiting you?

ManageEngine ADSelfService Plus helps address common identity and access management challenges by enabling users to reset their passwords and unlock their accounts without contacting the IT help desk. This reduces the number of password-related support tickets, allowing the IT team to focus on higher-priority tasks and projects.

What do you like best about the product?

What I like most is the self-service password reset and account unlock. It takes a lot of basic tickets away from the helpdesk and users can fix the issue themselves pretty quickly. The AD and Microsoft 365 integration has also been solid for us. Setup was not perfect, but once configured it has been pretty reliable and doesn't require much day-to-day attention. UI is simple, AD/Microsoft 365 integrations work well, and performance has been reliable. It saves our helpdesk time and users can reset passwords or unlock accounts quickly.

What do you dislike about the product?

The UI feels a little dated and some settings are buried in too many menus. Initial setup and integrations can also take some trial and error, and support response times could be faster.

What problems is the product solving and how is that benefiting you?

It reduces a lot of password reset and account lockout tickets for our helpdesk. Users can resolve common issues themselves, which saves IT time and improves ROI by lowering support workload. The AD and Microsoft 365 integrations work well, and the newer AI capabilities are helpful for automating repetitive admin tasks and making support a little more efficient.

What do you like best about the product?

The biggest benefit for us has been the self-service account unlock and password reset functionality. Giving users the ability to handle these issues themselves has helped reduce the number of password reset and account lockout tickets coming into IT, which has made a noticeable difference for our team.

What do you dislike about the product?

The support articles can be somewhat difficult to find.

What problems is the product solving and how is that benefiting you?

The biggest problem that it solves is frequent password resets, since the end users can do it themselves, it has significantly reduced the number of password reset tickets.

What do you like best about the product?

The best feature of ManageEngine ADSelfService Plus is its self-service password reset and account unlock functionality, which reduces support tickets and improves user experience. Its easy integration with Active Directory, MFA capabilities, and intuitive interface make identity management efficient and secure.

What do you dislike about the product?

The main drawbacks are the somewhat dated user interface, the complexity of initial setup and customization, and limited flexibility in reporting and dashboard customization. Some advanced features also require additional licensing.

What problems is the product solving and how is that benefiting you?

ManageEngine ADSelfService Plus solves password reset and account lockout issues through self-service capabilities, reducing helpdesk workload and support costs. It also improves security with MFA and enhances user productivity by minimizing downtime caused by account access issues.

What do you like best about the product?

I like how I can set up reminder emails with ManageEngine ADSelfService Plus, schedule when they go out, and even set repeated reminders. This way, I don't need to stay on top of it constantly, as it handles all the automation and contacting for me. The initial setup was very simple; I just had to follow the instructions. Though there was a small learning curve, the process has since improved, making it even smoother.

What do you dislike about the product?

The service is much more capable and powerful than how I use it.

What problems is the product solving and how is that benefiting you?

I use ManageEngine ADSelfService Plus to automate user password updates in Active Directory, which prevents expiration issues and automates reminder emails, saving me the hassle of manual follow-up.

What do you like best about the product?

ADSelfService Plus makes password resets and account unlocks easy for users while reducing the workload on the IT helpdesk. It's simple to use and improves the overall user experience.

What do you dislike about the product?

The product works well; there isn't much to dislike. It should support okta push

What problems is the product solving and how is that benefiting you?

ADSelfService Plus allows users to reset their passwords and unlock their accounts on their own, reducing helpdesk tickets and saving time for both users and the IT team.

What do you like best about the product?

Reliable, easy to use, and effective at reducing password reset requests. The onboarding process was smooth, and the support team is responsive, knowledgeable, and always happy to help.

What do you dislike about the product?

What I like best about ManageEngine ADSelfService Plus is its reliability and ease of use. It has significantly reduced the number of password reset requests by allowing users to securely manage their own accounts. The onboarding experience was well supported, and whenever we've contacted support, the team has been responsive, knowledgeable, and quick to assist. Overall, it's a dependable solution backed by excellent customer service.

What problems is the product solving and how is that benefiting you?

It allows users to securely reset their own passwords and unlock accounts, reducing helpdesk workload and improving productivity for both users and IT staff.

What do you like best about the product?

I think the best thing about ADSSP is how flexible the product is. We have different requirements for different audiences, and we can fine-tune those requirements based on group membership. This lets us tailor the security experience to the type of user who is using the system.

What do you dislike about the product?

My biggest dislike is that it’s an on-prem system, so I have to maintain a server and handle the updates myself.

What problems is the product solving and how is that benefiting you?

We use it for initial password setup and for users who have forgotten their passwords. One of the main benefits is that we can easily populate users’ personal email addresses and phone numbers in the system, so they can use those factors during the initial setup. We can also require them to configure a stronger factor as part of that same initial setup process.