Unbabel - The AI Translation Platform

What do you like best about the product?

I can easily translate my article content within Zendesk.It saves me so much time ! The translated content is already imported with the Zendesk tool.

It was easy to implement, to integrate and the support is quick and efficient.

I use it on a weekly basis, and won't change for another tool.

What do you dislike about the product?

I would love to receive a notification when the translation is done

What problems is the product solving and how is that benefiting you?

The translation of our help center : we can assist more customers and we save so much time

What do you like best about the product?

I like that Unbabel blends AI with human editing, so the translations are usually accurate and natural. It saves a lot of time compared to doing everything manually.

What do you dislike about the product?

Sometimes, the translations still need tweaking, and response times can be a bit unpredictable.

What problems is the product solving and how is that benefiting you?

Unbabel helps break language barriers by providing fast and accurate translations.

What do you like best about the product?

I particularly appreciate several aspects, but mainly fast and efficient translations I can rely on. As well as ease of use, since the platform is user friendly!

What do you dislike about the product?

Maybe occasional AI inconsistencies? since some complex or nuanced texts may still require extra refinement.

What problems is the product solving and how is that benefiting you?

The challenge of multilingual communication, unbabel breaks the language barrier and enables business to thrive and communicate with global customers effortlessly.

What do you like best about the product?

I love the idea of conversating with someone else in another language with an amazing vocabulary and anonymity that come with customer support.

What do you dislike about the product?

Nothing, I didn't find anything I didn't like about it! There are a lot of great features!

What problems is the product solving and how is that benefiting you?

I can ask for help unlike the other sites.

What do you like best about the product?

Unbabel is a fantastic tool for businesses looking to bridge language gaps. The mix of AI and human editors ensures accurate, natural translations, and it integrates seamlessly into workflows. It’s easy to implement, has responsive customer support, and is used daily in our operations. Multilingual communication has never been easier.

What do you dislike about the product?

Unbabel is great, but it has room for improvement. Customizing translations for niche industries takes time, and real-time speed for live chats could be faster. Pricing might also be a bit high for smaller businesses. Still, it’s a solid tool overall!

What problems is the product solving and how is that benefiting you?

nbabel tackles the struggle of communicating with customers in different languages. It allows us to provide support in multiple languages, which is crucial as we expand into new markets. This has made it so much easier for us to connect with our customers and address their needs quickly. I love how it frees us from the stress of translation, so we can focus on what really matters—building relationships and providing great service. Plus, our customers appreciate being able to communicate in their preferred language, which boosts their satisfaction and loyalty.

What do you like best about the product?

Our agents can speak to all our customers through Unbabel. They understand what customers want and can generate an appropriate response.

What do you dislike about the product?

Sometimes the processing seems to take longer, causing doubts as to whether the translation is being processed properly. In the end, however, these always do come through properly.

What problems is the product solving and how is that benefiting you?

Unbabel helps our agents understand customer queries in their own language. From here, we can help customers with ‘foreign’ languages with the problems and issues.

What do you like best about the product?

To preface - I think Unbabel as a company and a product has the best of intentions, and would probably work well for a large majority of use cases. Its support translation tool (integrated into Zendesk ticketing) is second to none, and works almost flawlessly, delivering pretty solid translations quickly - our agents had no trouble adjusting to using it and incorporating it into our standard workflows. The concept of varying "pipelines" of translation quality, dependent on cost, it a good one also - and it is very clearly outlined as to how it works when you onboard. The customised portal that Unbabel offers is a reasonable manner of tracking workflow, although could be improved.

On an implementation level, the team you are assigned is incredibly friendly and are (in most cases) very responsive and able to solve issues that arise along the way. Weekly syncs are useful and where they are not available to support, their own support team is there offering technical expertise promptly and effectively.

What do you dislike about the product?

We were sold on the idea that Unbabel's full-PEMT pipeline (their highest quality AI-assisted option) would deliver near indistinguishable levels of quality from full human translation - this used in combination with their Zendesk Guide integration for our Help Centre. Our content was very technical, and unfortunately in use it turned out that their model was not capable of handling the complexity of the writing. Even though a significant amount of it went via human translators, the context as to our product, the terminology and things such as gendering (in German, for example) - were not able to be communicated and delivered effectively.

In addition, their Zendesk Guide integration was poor and lacked a number of very simple features - such as bulk article selection & accurate translation statuses.

Although there is so much focus on AI nowadays, there are simply some areas that AI cannot match a human for - and complex translation (even in better trained model languages such as French & German) is one of those aspects.

What problems is the product solving and how is that benefiting you?

Unbabel was supposed to help both with our support team translations (on tickets) and simultaneously with our Help Centre (FAQ article) content translations. The former worked very well, the latter, not so well. We have eventually determined that we cannot proceed with Unbabel beyond the first year due to the latter issue.

What do you like best about the product?

I have great experience from the business discussion until the post support. The account managers , developers and customer support teams are resourceful and very responsibe towards my requests.

I am very happy with the services and their professionalism.

What do you dislike about the product?

There were a hiccups of delaying the translation experience that is affecting my real time customer support, perhaps the team could look into it and make improvements.

What problems is the product solving and how is that benefiting you?

I could provide multi lingual support to my customer's inquiries without communication barriers.

What do you like best about the product?

The service and follow up from UnBabel is great.

What do you dislike about the product?

no comments for the moment, I like nBabel.

What problems is the product solving and how is that benefiting you?

Try to solve the shortage of multi-lingual talent and resource. UnBabel provide the integrated service with SF which is very convenient to us.

What do you like best about the product?

we use unbabel to translate our language case, it is very useful

What do you dislike about the product?

not much, I didn't feel dislike to the unbabel

What problems is the product solving and how is that benefiting you?

it helped us translate our language cases