We use Dragos specifically for managing IoT devices in the industrial sector within our manufacturing ecosystem. It provides a platform to manage, update, and keep track of all network information related to IoT devices. It allows centralized management of industrial IoT devices.
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Centralized management and cybersecurity features enhance IoT device oversight
What is our primary use case?
What is most valuable?
Dragos offers several valuable features, including the capability to manage IoT devices on a centralized platform. It allows for updates to devices and uniform management counsel, enabling updates to all devices. Another key feature is its ability to manage cybersecurity aspects of devices, such as updating or isolating devices found to have vulnerabilities. It includes features for automatic discovery of devices and inventory management of devices, and it facilitates incident response by allowing for isolation or shutdown of devices in case of critical vulnerabilities.
What needs improvement?
Dragos could improve its asset visibility and discovery tools, as the competitor Claroty has better options in this area. Additionally, integrating out-of-the-box with major ERPs like SAP would be beneficial. Claroty performs slightly better in native cloud environments.
For how long have I used the solution?
I have used Dragos for about two years.
How are customer service and support?
Customer service and support have been generally good. Support requests typically do not exceed twenty-four hours for resolution, and the cybersecurity support has been helpful. The platform's ease of use and device discovery ease are notable.
How would you rate customer service and support?
Positive
What was our ROI?
Security does not provide direct ROI as it is not related to our products but is critical for maintaining operations. It is more of an insurance policy.
What's my experience with pricing, setup cost, and licensing?
Dragos is more expensive than other vendors, probably about fifteen to twenty percent more, but it is generally worth the investment.
Which other solutions did I evaluate?
Competitor Claroty was mentioned as an alternative solution.
What other advice do I have?
Overall, I would rate Dragos around nine. It is crucial to use anonymous information in reviews to avoid internal distractions.
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