ManageEngine OpManager BYOL

What do you like best about the product?

Ops Manager Nexus is the first ops tool I’ve used that doesn’t feel like extra work. Setup was quick, the workflow is intuitive, and within about 30 seconds I can see what’s stuck, who’s overloaded, and what’s moving. It genuinely feels like having a second brain for operations, and I actually enjoy using it every day.

What do you dislike about the product?

Desktop version is solid, but on mobile it’s slow and clunky. Hard to approve stuff quickly when you’re on site/in the field.

What problems is the product solving and how is that benefiting you?

Problem it solves:Chaos—tasks, updates, and reports scattered everywhere, with you constantly chasing people for status.

Benefit to me
1. Clarity- You can see what’s stuck or delayed in a single dashboard.
2. Time back - Automations and auto-reports mean less admin work and less chasing.
3. Control - You can spot issues early, instead of firefighting later.

What do you like best about the product?

The integration off all agents and dashboard and the overview of the entire infrastructure

What do you dislike about the product?

Nothing at the moment, will see in due time

What problems is the product solving and how is that benefiting you?

It will illuminate multiple dashboard and alerts which are sometime not observed

What do you like best about the product?

trigger points and monitoring tools, in all portal

What do you dislike about the product?

initial configuration of the OpManager Nexus

What problems is the product solving and how is that benefiting you?

i have not yet subcribed.

What do you like best about the product?

In OP manager best and liked thing is netwrok monitoring because it supports all network devices like switch, router, firewall , etc. Through this tool we can easily generate the network device metrics for internal and external audit purposes. Dashboard visualization also very clean so easily i can understand the status of devices.

What do you dislike about the product?

Adding network devices in the OP manager console is not an easy task. It can only be done using SNMP credentials, which makes the process more restrictive than it needs to be. In addition, implementing role-based access control for users in the organization is quite challenging and takes extra effort to set up properly.

What problems is the product solving and how is that benefiting you?

Our company has multiple sites and our requirement is to monitor issues at each site, track network speed, check whether the internet is down and receive alerts whenever any device goes down. To meet these requirements, we implemented and configured OP Manager. After the configuration, OP Manager has successfully fulfilled all of our monitoring requirements.

What do you like best about the product?

The most like thing is instant email response when any onboarded device goes down, Interface is very very friendly, technical support is very good when you have premium support which is around 20% of the total licenses cost.

What do you dislike about the product?

After the upgrades, I’ve run into challenges many times.

What problems is the product solving and how is that benefiting you?

Monitoring of all the Network devices that are running in our organization via ICMP and SNMP.

What do you like best about the product?

I liked its features such as Network Device Monitoring, Automated Network Discovery, Server and Virtualization Monitoring, Bandwidth & Traffic Monitoring

What do you dislike about the product?

OpManager User interface is cluttered and needs to be simplified and modernized

What problems is the product solving and how is that benefiting you?

It has helped our in our inhouse NOC team by optimizing Centralized Monitoring, Bandwidth utilization monitoring, Device performance monitoring, Network & Server utilization monitoring.

What do you like best about the product?

1. For the breadth of coverage it offers the licensing cost is remarkably competitive.

2. Dashboards are well-organised, visually clear, and easy to navigate. New team members get comfortable fairly quickly without much hand-holding.

3. Strong Multi-Vendor Coverage & Performance - Performance data for CPU, memory, disk, and network is reliably accurate and consistently collected without gaps.

4. The alerting-to-incident flow with ITSM works cleanly. Automatic ticket creation on threshold breaches keeps operations tight and audit-friendly without needing complex middleware or custom scripting.

5. Support is accessible, knowledgeable, and turnaround is fast. Onboarding feels assisted rather than abandoned.

6. AIOps capabilities around anomaly detection and predictive alerting are a welcome addition, helping reduce noise and surface meaningful issues before they escalate. Still maturing, but already adding practical value in day-to-day operations.

What do you dislike about the product?

- Out-of-the-box reports cover the essentials but customisation is limited. Getting a polished, meaningful report tailored to specific stakeholder needs often requires exporting data and reworking it externally. Not ideal when you need quick executive-level visibility.
- Various add-on options per use case for indepth monitoring. At times it feels like core functionality that should be included that than an upsell.
- While the ITSM and CMDB integration works well for basic incident creation, deeper bi-directional CMDB synchronisation and relationship mapping sometimes requires additional configuration effor

What problems is the product solving and how is that benefiting you?

OpManager brings infrastructure and network device monitoring under one roof, removing the need to juggle multiple tools and giving the operations team a single, dependable view of overall environment health at any moment.

It helps catch performance issues - CPU, memory, disk, and network - before they snowball into outages, keeping services stable and reducing unplanned downtime that directly impacts the business.

The ITSM and CMDB integration closes the loop between monitoring and incident management, so alerts don’t just fire into a void; they turn into tracked, accountable tickets with clear ownership and established resolution workflows.

At its core, OpManager addresses a very practical need: giving a lean IT operations team strong visibility and control across a diverse, mixed-vendor environment without stretching the budget - which, for most organisations, is the real day-to-day challenge.

What do you like best about the product?

A single-view dashboard for all network devices across the entire network. So GUI is user friendly to use which helps the performance of the engineer to troubleshoot the issue asap.

It has easy onboarding new devices for various network devices.

It supports lot of other devices as well like switch, router, firewall and intergration with Pager duty.

What do you dislike about the product?

OpManager alerting needs to be optimized. Adding AI features to explain why an alert is being triggered and what the actual cause is could deliver better results.

A monthly review of the configuration is also required so the system continues to run smoothly.

What problems is the product solving and how is that benefiting you?

It helps us monitor our networking devices more effectively before we don't use to have any product for monitoring.

What do you like best about the product?

It has a great range of network device monitoring coverage. It supports monitoring via SNMP, WMI, CLI, ICMP, etc. It also supports all of our vendors, like Cisco and HP/Dell.

What do you dislike about the product?

The UI and UX feel a bit outdated, but the app is very responsive.

What problems is the product solving and how is that benefiting you?

We have a huge number of devices to monitor, and at various levels. It helps accommodate all of them.

What do you like best about the product?

I use ManageEngine OpManager Plus as our primary solution and infra monitoring tool. I like its user-friendly interface and customizable dashboard reports. The scalability and detailed reporting and analytics are impressive, as well as the proactive alert automation which allows us to customize alerts for things like disk space, RAM utilization, and CPU usage.

What do you dislike about the product?

Some configurations in ManageEngine OpManager Plus are a bit complex and need to be set up carefully, like discovery rules which are a bit complex and time-consuming. The initial setup isn't so easy, as it can be a little bit time-consuming.

What problems is the product solving and how is that benefiting you?

I use ManageEngine OpManager Plus for monitoring servers, network devices, and system health, providing real-time monitoring and visibility. It integrates tools like netflow and firewall logs, centralizing performance tracking. The dashboard is user-friendly, and I appreciate the proactive alert automation for issues like disk space or CPU utilization.